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I have an older truck that the keys were lost so I called the service center to request the price to have a new key and key fob cut and programmed. The... person on the phone had to contact the service rep to get a quote. At this point I was told that if I had it towed down there they would provide the service for free and that I just had to notify Marlene when the truck was scheduled to arrive. A couple days later I schedule the truck to be towed and called back only to have no one know about what was told so i had to leave a message with Marlene, which I did. She called me back and told me they received the truck but the work would not be completed until the next day. The next day came and I received a call saying the was complete and my total would be $165 ,which up to this point was a never discussed. After arriving to pick up the truck I asked why I was told that it was going to be free but how I was being charged and the cashier said that she would have Marlene come over to discuss with me. At that pin t she walked across the room and ask who i assume was marlene to talked to me and she responded "he has to pay for it and just tell him to come talk to me " at that point it was overwhelming obviously that the discussion was going to nowhere and what I thought was a gesture of good customer service was nothing of the sort. So instead of paying for new key now I'm stuck with the fee to have a key cut/programmed and a towing bill. On top of this they didnt even program the key fob.
Nick, I am very disappointed to hear this experience. We obviously fell short of communicating with you. Please contact me at your convenience, so I c...an learn more about this situation. Sincerely, Gabrielle Robertson, firstname.lastname@example.org
Great service, great people. I would come back again. Cory did a great job. I would come back again. Thanks to everybody here. Thats all. Thank you.
We greatly appreciate your wonderful review of our dealership! We are happy to hear Cory was able to assist you with your vehicle search! Thank you fo...r choosing Oxmoor Ford!
I love your servers you all are the only one that i trust too work on my Edge. So keep up the good work. You all are number # 1 in my book.
Thank you for sharing this great feedback with us. We feel our service department is what makes Oxmoor Ford Lincoln special. Reviews like yours help u...s to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Nikki Manion - Internet Director, email@example.com
Excellent customer service. Friendly staff. Helped us get the car that we wanted. Kept us informed as we waited to receive the car from another dealership.... Was very informative about the the feaures of our car. Has staff that will teach us about all the features every Saturday.
Nate, Congratulations on your new vehicle! I am glad our team was able to assist you with finding the perfect vehicle. Thank you for choosing Oxmoor F...ord!
Great customer service, friendly, low pressure. I already knew which car I wanted to test drive and they were prepared before I arrived. I worked with... someone in training and the experienced salesman who helped was kind and treated oth of us with respect.
Tina, we are happy to hear of your positive experience with us! Thank you for choosing Oxmoor Ford!
Great experience! Nice vehicles nice people ! Nice atmosphere would recommend them to buy car have to 1 more car for dad I will return to them
Sanna, thank you so much for taking the time to share your experience! We look forward to seeing you again!
Top notch place! Not just business but friendly and accommodating! I really enjoyed my experience and will recommend friends and family to visit if they’re... shopping for a new or used vehicle.
Thank you so much for the great review, EG! It was a pleasure working with you!
David Blizzard was very helpful and gave us a very good experience negotiating and buying a new Ford Explorer. He made sure that we were happy with the... vehicle we picked out and made negotiating a positive experience. We will recommend this dealership to our friends and family.
Jan, we are happy to hear David was able to assist you with the purchase of your new Ford Explorer! Thank you for choosing Oxmoor Ford!
Crooked. I purchased 4 new tires from Oxmoor Ford and they put 2 used tired on the front and 2 new tires on the back. Easily verified by the tread markings... that are barely still on the inner indentions of the tread on the front tires (none on the surface) and still fully on the back. I even commented on how junkie they looked when I picked my car up and was assured they were new. Will attach photos if that is an option.
I am so sorry to hear of your recent visit with us, please contact me at your earliest convenience so I can learn how we can better assist you. Best R...egards, Gabrielle Robertson, firstname.lastname@example.org
Best car buying experience ever Dan Wiliams best salesman to work with very honest. Easy paperwork nice atmosphere no pushy salesmen. Great experience... all around
Sjones, we are so happy to hear Dan was able to assist you with your vehicle search! We greatly appreciate your business and for taking the time to sh...are your experience!