Toyota of Louisville / Scion of Louisville

New 888-822-0130 Dealer Website
Used 888-815-8281 Email Dealer
Service 866-906-2812

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Reviews

Average Ratings

4.8
Average based on 53 reviews
  • New Honda purchase

    Very nice and helpful people. Never force to sell, just answer all quations. Also let me talk to previous owner of used Van. Thanks for all the help.

    Dealer Response

    Thank you so much for your kind words regarding our Dealership. We wish you many happy miles in your Van.


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    Very nice and helpful people. Never force to sell, just answer all quations. Also let me talk to previous owner of used Van. Thanks for all the help.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you so much for your kind words regarding our Dealership. We wish you many happy miles in your Van.


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  • Amazing Service

    For several years I have had my vehicles serviced at Toyota of Louisville By John Carbone. He is energetic, enthusiastic, and really does a great ...

    Dealer Response

    Thank you for the great review. We love when customers let us know how we are doing! Our Service Department strives to provide excellent customer ...


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    For several years I have had my vehicles serviced at Toyota of Louisville By John Carbone. He is energetic, enthusiastic, and really does a great job.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for the great review. We love when customers let us know how we are doing! Our Service Department strives to provide excellent customer service. Please let us know if we can assist you further with your automotive needs! Sincerely, Dennis Fante VP/General Manager Toyota of Louisville


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  • Glen Harder "AWESOME DUDE"

    Glen was referred to me when I got on the Toyota web page, I was looking for a truck and within a week after talking to Glen Harder on the phone h...

    Dealer Response

    Thank you for taking the time to review your recent experience. Glen is a great Sales Associate and takes the time to ensure that the customer is ...


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    Glen was referred to me when I got on the Toyota web page, I was looking for a truck and within a week after talking to Glen Harder on the phone he found me a truck...Im not good at writing so bare with me please. This guy is very nice and funny and has God in his life and that is a big plus to me :) I ended up buying a 2011 Tacoma extra cab and I love it! If you want a good trust worthy salesman, then go to Toyota of Louisville and ask for Glen Harder, he is the man! Thanks so much Glen! Vickie Hatfield

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to review your recent experience. Glen is a great Sales Associate and takes the time to ensure that the customer is satisfied with their car buying experience. Please let us know if we can be of further assistance! Sincerely, Dennis Fante VP/General Manager Toyota of Louisville


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  • Never Again!!!!!

    my family and I have bought cars from Toyota of Louisville for a very long time now so now and my new search for Used vehicle I came back here I b...

    Dealer Response

    Thank you for taking the time to review Toyota of Louisville on Cars.com. I apologize for your recent experience that you had with the dealership....


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    my family and I have bought cars from Toyota of Louisville for a very long time now so now and my new search for Used vehicle I came back here I bought a 2010 equinox the third day I got it the battery went bad no big deal had it tested at my auto shop and was told I would get refunded at Toyota of Louisville which I'm still to this day have not receive my refund I call once a week.I take my vehicle to get a new battery put in at Toyota of Louisville I pick up my vehicle is having the same problems so I call and guess what they never put my battery in so I had to drive all the way back up there to get my battery put in. Next my radio quit working I cannot listen to the radio at all then a day later my check engine light comes on this is all during my 30 day warranty calling myself personit is impossible to get any help from these people and let alone then so you a horrible vehicle. never again will I buy from this place take my advice

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to review Toyota of Louisville on Cars.com. I apologize for your recent experience that you had with the dealership. Because our goal is 100% customer satisfaction, please call me at (502)499-3705 so that I may get you in contact with the General Manager. Sincerely, Amanda Cress acress@samswope.com eCommerce Manager Toyota of Louisville


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  • Toyota of Louisville

    It took about 30 minutes to get from parking our vehicle to test driving a car. We me and my wife were pretty sure we wanted a Camry because of th...

    Dealer Response

    Joseph is a great Sales Associate and takes the time to ensure that his customers are satisfied with their car buying experience. Please let us kn...


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    It took about 30 minutes to get from parking our vehicle to test driving a car. We me and my wife were pretty sure we wanted a Camry because of the great service our 1999 has given us. It is still running fine even though it's around the 200,000 mile mark. I also own a 2001 Prius which I bought used and now has around 110,000 miles. My wife also wanted to test drive a RAV4 which we did and she decided she liked the Camry better. We bought the 2013 Camry SE that we drove first.The one thing that was the most beneficial and pleasing of the entire deal (because we thought we were already going to buy a Camry) was our Salesman Mr.Joseph A. Campbell we enjoyed him from the very first. I'm a pretty fair mechanic so I really just wanted the facts of the newer model and that's what I got.He was not the typical sales person I was used to dealing with and he knew his business well. Toyota should do well to keep him in as me and my wife are thinking about a new Truck. This vehicle will be mine she's got Hers. Sincerely, Joe Sweeney

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Joseph is a great Sales Associate and takes the time to ensure that his customers are satisfied with their car buying experience. Please let us know if we can be of further assistance. Thank you from Toyota of Louisville! Sincerely, Dennis Fante VP/General Manager Toyota of Louisville


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  • Wow, wow, and wow!

    My husband and I had the pleasure of working with Mr. Joseph Campbell with Toyota of Louisville. This was our second experience with him as we wor...

    Dealer Response

    Thank you for taking the time to review your recent experience. Joseph is a great Sales Associate and takes the time to ensure that the customer i...


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    My husband and I had the pleasure of working with Mr. Joseph Campbell with Toyota of Louisville. This was our second experience with him as we worked with him a few years ago as well. He went above and beyond to assure we got exactly what we were looking for while providing excellent customer service and making our car buying experience an excellent one. Thanks Joseph and Toyota of Louisville! T&B

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to review your recent experience. Joseph is a great Sales Associate and takes the time to ensure that the customer is satisfied with their car buying experience. Please let us know if we can be of further assistance. Sincerely, Dennis Fante VP/General Manager Toyota of Louisville


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  • Toyota of Louisville

    I wanted a used Toyota prius and REGINA MEYERS went right to work finding me just the car I wanted. She is very amazing! She knows her job very we...

    Dealer Response

    Thank you for taking the time to review us on cars.com. It means a lot to us when customers share their feedback. Regina is a great Sales Associat...


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    I wanted a used Toyota prius and REGINA MEYERS went right to work finding me just the car I wanted. She is very amazing! She knows her job very well. Thanks to her I was able to get what I wanted in a timely maner and am very happy with my car. The week before I called Regina about another Prius for my friend. We worked a deal on that car also. MY friend Marty is very pleased with his Prius also. Every day he tells me he loves his car! All said and done I recommend REGINA MEYERS to every one who is going to TOYOTA OF LOUISVILLE for a car! You will not be sorry.She will take the Best care of you.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to review us on cars.com. It means a lot to us when customers share their feedback. Regina is a great Sales Associate and takes the time to ensure that her customers are satisfied with their car buying experience. Thank you from Toyota of Louisville! Sincerely, Dennis Fante VP/GM Toyota of Louisville


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  • 2013 Toyota Camry

    We had been Car shopping for a while and we finally decided to buy Brand New. Our Salesmen Lincoln was very friendly and helpful and professional....

    Dealer Response

    I received your compliment and wanted to say thank you. We appreciate your great review. Lincoln is a top notch Sales Associate and a great asset ...


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    We had been Car shopping for a while and we finally decided to buy Brand New. Our Salesmen Lincoln was very friendly and helpful and professional. We test drove a car and told him we wanted to go look at a new fusion just for peace of mind and he said jokingly okay Ill see you back in a little while... And he was right after my husband and I drove both cars we decided on the Camry SE. I always wanted a new camry and he wanted the sporty edition. So it was the best of both worlds. When we went back to purchase the car, Lincoln had already gone home for the day, but the front desk called him on his cell and he came back to help us which I thought a lot of because he could of easily had someone else handle it. This is my 4th Toyota and my 3rd purchased from Toyota of Louisville and I will definatly highly recommend them and Lincoln.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    I received your compliment and wanted to say thank you. We appreciate your great review. Lincoln is a top notch Sales Associate and a great asset to the Toyota of Louisville team! Please let us know if we can be of further assistance. Sincerely, Dennis Fante VP/General Manager Toyota of Louisville


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  • Horrible sales experience

    Recently interested in buying a new Toyota. Made contact via internet with Toyota of Louisville. Our salesman was initially helping us and he was ...

    Dealer Response

    My name is Amanda Wendler and I am the eCommerce Manager for the Sam Swope Auto Group. I wanted to apologize to you regarding your recent experien...


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    Recently interested in buying a new Toyota. Made contact via internet with Toyota of Louisville. Our salesman was initially helping us and he was very polite and responsive to answering all of our questions. We were ready to seal the deal but had two additional questions. Our salesman said someone would call us back because he wasn't sure of the answer. The next morning, Tom Carr phoned us back (we thought) to answer our questions. However, at the end of our phone conversation, he stupidly forgot to hang up the phone on his end. While I was still on the line, I heard him and another man (not our salesman) verbally ranting, cussing, and spewing expletives about me, my husband, and calling me very foul names. I heard both men (Carr plus other man in his office) cussing my name and saying I was hung up on the little details,etc. All the while, calling me very foul names and saying that I thought I was in Bloomingdales and really in KMart plus other outrageous, impolite, and low class remarks. I tried to get their attention by saying "Hello?" but obviously they continued to rant and rave incessantly. They never heard me and went about their business of trashing me and my husband. I was only trying to get answers to simple questions that my husband wanted answered before we completed the deal. Later that afternoon, my husband phoned the dealership and said we would never do business, use, or recommend Toyota of Louisville to anyone. They lost a $75,000 car deal for Tom Carr being so careless, rude, and having no moral compass. This tells us that the management and owners at Toyota of Louisville (Mr. Swope and Mr. Fante) obviously tolerate this type of culture at their dealership and promote the "bullpen" mentality...being nice to your face and trashing you behind closed doors. Tom Carr's mistake of not hanging up the phone at the end of our conversation was the proof of what happens at this dealership. We were going to give our salesman the "go ahead" on the deal, but after Tom Carr's sad episode, we told our salesman that he can thank Tom Carr for bringing our deal it to a screeching halt.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    My name is Amanda Wendler and I am the eCommerce Manager for the Sam Swope Auto Group. I wanted to apologize to you regarding your recent experience with us. We want our customers to be 100% satisfied. The General Manager Dennis Fante and Tom Carr has being trying to reach you. Please let me know if I can be of assistance to you. Sincerely, Amanda Wendler eCommerce Manager Sam Swope Auto Group 502-499-3705


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  • great experience buying the Avalon

    On June 6 we bought a Toyota Avalon at Toyota of Louisville. This is the third car we as a family have bought from the same dealership. We were NO...


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    On June 6 we bought a Toyota Avalon at Toyota of Louisville. This is the third car we as a family have bought from the same dealership. We were NOT disappointed with our decision. Once again it was a most pleasant automobile shopping experience. Mr. Dennis Fante, the general manager, sets the tenor at the store. I found out that he has served the country in the military and maintains a quiet, dignified, yet friendly and most professional demeanor. He is often seen walking and making pleasant conversation with customers and the sales force and secretaries. Everyone working at this store seems to be happy in his or her jobs, and everyone smiles a lot. It appears that much of their success is due to him. Mr. Pence, the sales manager, is very friendly and has a great sense of humor. I get the impression that Mr. Fante and Mr. Pence have very different personalities, and yet they appear to complement each other very well. Both in their own way are friendly yet professional. There are no high-pressure sales tactics and in my experience they do not misrepresent what they can or cannot do. The sales person we dealt with was Mr. Lincoln Satram. He too is very friendly, and is very knowledgeable about the product and has a great deal of patience. Even after we took the car home and had questions about some of the features, he answered our phone call immediately and explained everything once again and to our satisfaction. He clearly takes great pride in the product and in his work. Mr. Hagan and Mr. Garr help with the financing and explain the financial transection in an unhurried manner and make sure one understands the deal. I have enjoyed dealing with them both. The store itself is not in the best part of town, and it is some distance to get to from the East End, but if one is looking for courteous, honest, professional and unhurried service, and where they treat you like a member of their own family, this is the place I would recommend. There is another Toyota dealerships much closer to our home and yet I drive out to Dixie Hwy and have Mr. Carbone take care of our servicing needs. To give you an example, I bought a Camry from the same dealership a few years ago. When I asked Mr. Carbone if I needed a new tire, he informed me that I had more life left in it!! I do not recollect any dealership where the service person told me I had more life in the tires rather than sell me new ones. Even if I could buy a tire cheaper elsewhere, when the time comes to buy a new set I plan to give Toyota of Louisville my business. With their honesty they have earned my business. In short this is a dealership that has earned the faith and trust of our family. They are reasonable, courteous and honest, and treat all customers with respect. I recommend Toyota of Louisville most highly and without reservation. In future I have no doubt that I will use this dealership were I to buy another Toyota.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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