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53 lifetime reviews.
Ron Overstreet is a joke, I've called him at least 10 times today and no return call. The MITSUBISHI SERVICE CENTER INFORMED ME I NEEDED A STARTER I P...AID FOR SERVICES (UPFRONT BECAUSE THEY SAID IT WAS POLICY) I DIDN'T NEED.NOW NO ONE WANTS TO GIVE ME MY MONEY THEY TOOK FROM ME!!!! PLEASE DONT EVER BUY A CAR FROM SWOPE!! SIGNED DARIECE M. A VERY ANGRY WORKING FEMALE WHO JUST GOT BEAT!!!
The manager was rude. I think his name was ron. Not a good experience to look for a car.
Thank you for your Cars.com review of Sam Swope Mitsubishi. We strive for 100% customer satisfaction, so I would like to apologize for your recent exp...erience. Please call me at (502)499-3705 or email firstname.lastname@example.org so that I may get you in contact with upper management. Please let me know if I can be of further assistance to you and once again we do apologize. Sincerely, Amanda Cress Customer Satisfaction Center Team Lead Sam Swope Mitsubishi
I started my car buying process about a month and a half ago. Out of the gate, while my previous two cars were Mitsubishi, I made up my mind to go wit...h a brand other than Mitsubishi. This was nothing to do with quality/reliability but simply due to the fact that I had driven Mitsubishi for the last 10 years and it was just time for a change. So, I went around to look at literally every midsize SUV on the market.....other than Mitsubishi. One of the things that I found from talking to half the car salesmen in Louisville is that 95% of them literally know nothing about the products that they are selling. This is especially troubling to me since I pride myself on knowledge within my industry, of which I am on the sales side. After several weeks of looking and finally narrowing down my selections to a Subaru Forester and a Jeep Cherokee, I decided to make sure my search was indeed complete and look at the Mitsubishi Outlander. This is when my wife and I met Paul Miller from Sam Swope Mitsubishi, and we unsuspectingly grew attached to the new Outlander interior. During our test drives we obviously had many questions about the vehicle, and the maybe 5% of the questions that Paul didn't immediately have an answer for, he promptly called back to the dealership to get the answer. On the flip side, everyone but the Subaru dealer either A) Didn't care or care to know the answers or B) Just showed up to collect a pay check with as little effort as possible.....most of which just expected you to buy their car because it was there. So, we amended our vehicle list to included Mitsubishi and remove Jeep for the reasons listed immediately above with regards to the salesmen. After spending another week going through the Mitsubishi Outlander and the Subaru Forester with a fine-tooth comb, we decided to go with the salesman we liked the best and earned our business the most......and that was Paul Miller at Sam Swope Mitsubishi!!! As for the rest, it was just a formality of discussing/debating dollars.....no one from either side of the table is really that excited about that part of the process, at which point it is really out of the salesman's hands anyway and on to management. But I will say that Sam Swope was always fair and straight forward with me. All in all, we finished negotiating within three days, and they were also good about working with me on the price. At the end of the day, I would not only recommend Sam Swope Mitsubishi, but when you go there, find Paul Miller. Not only is he knowledgeable about his products, but he will also fight for you during the price negotiations and make sure you are happy with your purchase months afterward. It has now only been a few weeks, but my wife and I are very happy with our new Mitsubishi Outlander SEL.
Thank you for taking the time to share your experience about your recent purchase at Sam Swope Mitsubishi. I'm glad Paul took such great care of you a...nd made your experience a pleasant one. Everyone at Sam Swope Mitsubishi wishes you the best, and hope you have many happy miles in your Outlander! Sincerely, Ron Overstreet VP/General Manager Sam Swope Mitsubishi