Reviews
Always easy and convenient when I take my car in for
Always easy and convenient when I take my car in for service. Very helpful and welcoming staff and the waiting area is very nice. Highly recommended.
Always easy and convenient when I take my car in for
Always easy and convenient when I take my car in for service. Very helpful and welcoming staff and the waiting area is very nice. Highly recommended.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The dealership was responsive and helpful through the
The dealership was responsive and helpful through the entire process. I appreciate them being professional and prepared when I arrived in from out of town.
The dealership was responsive and helpful through the
The dealership was responsive and helpful through the entire process. I appreciate them being professional and prepared when I arrived in from out of town.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Anna always starts with a friendly smile and takes care
Anna always starts with a friendly smile and takes care of all the details. The loaner cars was great, and the communication and updates on my repairs were on point.
Anna always starts with a friendly smile and takes care
Anna always starts with a friendly smile and takes care of all the details. The loaner cars was great, and the communication and updates on my repairs were on point.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I scheduled my oil change online which was very
I scheduled my oil change online which was very convenient. Very easy to navigate. The staff was very friendly and very welcoming. The waiting area was very nice and comfortable. Short wait time. Overall great experience.
I scheduled my oil change online which was very
I scheduled my oil change online which was very convenient. Very easy to navigate. The staff was very friendly and very welcoming. The waiting area was very nice and comfortable. Short wait time. Overall great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tammy Embry, we are so pleased you enjoyed your visit to Louisville INFINITI!
Anna was very friendly and made me feel so comfortable.
Anna was very friendly and made me feel so comfortable. She welcomed me with my new Infiniti and explained everything. Definitely a top notch place!
Anna was very friendly and made me feel so comfortable.
Anna was very friendly and made me feel so comfortable. She welcomed me with my new Infiniti and explained everything. Definitely a top notch place!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Josephine Barretta, we are very happy we could provide you with a positive experience!
My experience with the service department was amazing.
My experience with the service department was amazing. I worked with Kurt I drop my car off and he did exactly what he said he was gonna do and even got my car back two days earlier thank you Kurt.
My experience with the service department was amazing.
My experience with the service department was amazing. I worked with Kurt I drop my car off and he did exactly what he said he was gonna do and even got my car back two days earlier thank you Kurt.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I?ve only dealt with the Service Advisor, Anna, but she
I?ve only dealt with the Service Advisor, Anna, but she has been forthcoming and kind. And as a woman, it?s a much better experience working with a woman at a dealership.
I?ve only dealt with the Service Advisor, Anna, but she
I?ve only dealt with the Service Advisor, Anna, but she has been forthcoming and kind. And as a woman, it?s a much better experience working with a woman at a dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Audrey Bilmar, thank you for your kind review; we are happy to pass along your comments to the team here at Louisville INFINITI!
Love the service you receive at Infiniti, everyone always
Love the service you receive at Infiniti, everyone always so kind, helpful, fast, and always informative. They take great care of their customers long after purchasing a car!
Love the service you receive at Infiniti, everyone always
Love the service you receive at Infiniti, everyone always so kind, helpful, fast, and always informative. They take great care of their customers long after purchasing a car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rebecca P, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Louisville INFINITI.
Derrick was great helping me find the right car for us.
Derrick was great helping me find the right car for us. He answered all our questions. Keith the manager was great as well. The best experience at purchasing a car.
Derrick was great helping me find the right car for us.
Derrick was great helping me find the right car for us. He answered all our questions. Keith the manager was great as well. The best experience at purchasing a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Always excellent service.
Always excellent service. Picked up my car at my home and returned it to me later that day. This is my third Infiniti and I am very happy.
Always excellent service.
Always excellent service. Picked up my car at my home and returned it to me later that day. This is my third Infiniti and I am very happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase