Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.4
34 lifetime reviews.
  • Awesome staff and awesome service, by far the best

    Awesome staff and awesome service, by far the best I've ever seen within a dealership. I've already sent several important people in my life to se...

    Dealer Response

    Darrell, we appreciate you so much! Thank you for taking time out of your busy day to let us (and others) know about your experience here! We hav...


    Show Full Review

    Awesome staff and awesome service, by far the best I've ever seen within a dealership. I've already sent several important people in my life to see them for a chance to experience the hospitality that I have received, while they are looking for a new or used car. These people are not looking to just sell a car or truck, they are looking to make friends and build relationships in the process. I give them a 100% A+

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Darrell, we appreciate you so much! Thank you for taking time out of your busy day to let us (and others) know about your experience here! We have definitely made many good friends over the years, as well as having built several long-lasting relationships. So many of our customers feel like family, and we hope you feel that way, too! Thanks again!


    Hide Full Review
  • Travelled from Knoxville

    Traveled from Knoxville to buy a beautiful truck from Scott Ferguson. Mr. Ferguson and the entire staff were extremely nice, honest, and helpful. ...


    Show Full Review

    Traveled from Knoxville to buy a beautiful truck from Scott Ferguson. Mr. Ferguson and the entire staff were extremely nice, honest, and helpful. Won me over win good old fashioned and honest service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Travelled from Knoxville

    Traveled from Knoxville to buy a beautiful truck from Scott Ferguson. Mr. Ferguson and the entire staff were extremely nice, honest, and helpful. ...


    Show Full Review

    Traveled from Knoxville to buy a beautiful truck from Scott Ferguson. Mr. Ferguson and the entire staff were extremely nice, honest, and helpful. Won me over win good old fashioned and honest service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Bad experience

    I called spirt to ask about a Buick Encore they had . The sealed person I spoke with told me everything I needed to know about the car . so I took...

    Dealer Response

    Mr. Kuns, we regret hearing that you had some issues during your recent visit to our dealership. Yes, we do have a customer care specialist (as do...


    Show Full Review

    I called spirt to ask about a Buick Encore they had . The sealed person I spoke with told me everything I needed to know about the car . so I took him at his word and drove to the dealer with cash to make a purchase . When I arrived I found that everything he told me was a lie !! Everything !!! He also didn't work there . Spurt uses a call ctr. That lies yo you to get you on the lot . Do I went to a dealer in Winchester and bought a new one . Just like I went to spirt to buy . Stay away !! ¿

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Kuns, we regret hearing that you had some issues during your recent visit to our dealership. Yes, we do have a customer care specialist (as do most dealerships now) who assists our salesmen in answering incoming sales calls, setting appointments, and doing customer follow-up calls. That person works here with us, on site. We do not out-source our calls to an off-site call center. At Spirit, we work hard to build relationships with our customers and to ensure they have an enjoyable experience with us, whether it be with our sales, service, or parts department. It is our hope that our customers feel comfortable here and will continue allowing us to serve their needs for years to come. In fact, in our sales department alone, many of our salesmen have been here at least 20 years or longer and have served multiple generations of several families! If you felt anything was misrepresented to you, we surely apologize and wish you had expressed your concerns to our manager. We understand that you have already made your purchase, but hope that you will visit us again and allow us another chance. If there is anything we can help you with in the meantime, please contact us at 859-734-7736 or at spiritchevybuick@gmail.com. Thank you.


    Hide Full Review
  • Oil Change

    Mike and everyone in the service department was friendly and helpful as always. Bought my truck from Scott Ferguson and he made it an enjoyable ex...

    Dealer Response

    Ryan, we are so happy to hear that you enjoyed your buying experience with Scott Ferguson and that you always find our service advisors to be help...


    Show Full Review

    Mike and everyone in the service department was friendly and helpful as always. Bought my truck from Scott Ferguson and he made it an enjoyable experience!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ryan, we are so happy to hear that you enjoyed your buying experience with Scott Ferguson and that you always find our service advisors to be helpful and friendly! Great customer service is our #1 priority! Thank you for choosing Spirit Chevrolet-Buick, and thank you for taking the time to leave us a review.


    Hide Full Review
  • Great service department

    I did not have an appointment but stopped by on my way into work at 7am. Mike very nicely looked at my issue and snapped the loose part in place. ...

    Dealer Response

    Thanks for taking the time to share your experience with us! Mike is an awesome service advisor! Our service department doesn't even open until 7:...


    Show Full Review

    I did not have an appointment but stopped by on my way into work at 7am. Mike very nicely looked at my issue and snapped the loose part in place. Awesome! I am always pleased with the service department at Spirit Chevrolet. Thanks again.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to share your experience with us! Mike is an awesome service advisor! Our service department doesn't even open until 7:30, but Mike is always here bright and early! We're so glad Mike was able to quickly address and fix your issue!


    Hide Full Review
  • Harrodsburg Traverse

    I'd like to personally thank Spirit for making the purchase of our new traverse a great experience. I know the whole team went out of their way t...

    Dealer Response

    We appreciate you taking the time to leave us a review, Mr. Releford! We thank you for your continued business and are happy to hear you had anoth...


    Show Full Review

    I'd like to personally thank Spirit for making the purchase of our new traverse a great experience. I know the whole team went out of their way to help us on this purchase. Spirit is a great place to buy a vehicle whether new or used, I have bought each from them. I can't say enough about the sales and management team, especially Ronnie and Ken. Thank You.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to leave us a review, Mr. Releford! We thank you for your continued business and are happy to hear you had another great experience at Spirit! Enjoy your new Chevy Traverse, and please, don't hesitate to let us know if you need anything!


    Hide Full Review
  • Service after the sale!!

    Everything was going great! Agreed on price right away. Sales guy agreed to fix all that I wanted fixed, All to be completed before pick up. THEN ...


    Show Full Review

    Everything was going great! Agreed on price right away. Sales guy agreed to fix all that I wanted fixed, All to be completed before pick up. THEN I SIGNED THE PAPERWORK! Nothing had been done prior to pick up except one thing that I had to wait on the day of pickup. 15 days later, after being put off time after time, I received my truck with services promised still not completed. So as you can probably tell they will not be getting a "thumbs up"!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Hometown Dealer

    I just recently purchased a Used 2007 Jeep Commander from Scott Ferguson. I travelled from 3 hours away with my family to look at the vehicle. T...

    Dealer Response

    Hi Chad! Thanks for leaving a review about your experience with us! We are happy that you felt comfortable enough in dealing with Scott that you d...


    Show Full Review

    I just recently purchased a Used 2007 Jeep Commander from Scott Ferguson. I travelled from 3 hours away with my family to look at the vehicle. The staff went out of there way to accommodate my two young boys even giving them soccer T-shirts. After bargaining on price we finally received the price we wanted as well as a 3 year powertrain warranty which was surprising on a 10 year old vehicle with 93,000 miles. Great hometown people who really appreciate their customers.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chad! Thanks for leaving a review about your experience with us! We are happy that you felt comfortable enough in dealing with Scott that you drove 3 hours to look at, then buy, one of our vehicles. We hope you and your family are continuing to enjoy your Jeep Commander, and we will look forward to working with you again when the time comes. Please don't hesitate to let us know if you need assistance with anything!


    Hide Full Review
  • Great Dealership

    Great dealership they have been my goto for great cars and friendly staff.

    Dealer Response

    Thank you for your kind words! We appreciate your business!


    Show Full Review

    Great dealership they have been my goto for great cars and friendly staff.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words! We appreciate your business!


    Hide Full Review