Reviews

Average Ratings

4.7
403 lifetime reviews. Includes reviews of Toyota on Nicholasville from DealerRater.com
  • Carlos Bowman was great!
    September 19, 2017

    Our experience at Toyota on Nicholasville was great and would recommend it highly. Carlos Bowman was very professional and friendly. He answered a...

    Toyota On Nicholasville

    Thank you so much for taking the time to share your 5 star experience with us! We are so lucky to have Carlos and the rest of our amazing team tha...


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    Our experience at Toyota on Nicholasville was great and would recommend it highly. Carlos Bowman was very professional and friendly. He answered all our questions about our new Highlander completely and showed us how all the new technology worked. He was very helpful and courteous from the beginning until we finished. Carlos is the best. For our next car we will definitely go to Toyota on Nicholasville and Carlos Bowman for sure. Thanks for all the help.

    Does recommend this dealer
    Toyota On Nicholasville

    Thank you so much for taking the time to share your 5 star experience with us! We are so lucky to have Carlos and the rest of our amazing team that work so hard to leave all of our customers with an outstanding experience! We hope you are loving your new vehicle and are excited for Carlos to be able to help you wth any future needs you may have!


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  • Sherry from Morehead

    My husband and I leased a 2017 Highlander from Toyota on Nicholasville. Jessica Barker was very helpful in giving information over the phone seve...

    Dealer Response

    Hi Sherry, Thank you so much for taking the time to leave us such a positive review! We always love hearing about the 5 star experiences our cust...


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    My husband and I leased a 2017 Highlander from Toyota on Nicholasville. Jessica Barker was very helpful in giving information over the phone several times before we came in. When we arrived on the lot, Rich Burris was waiting for us and he provided excellent service before and after the sale! We drove over an hour and a half to get to this dealership and we were not disappointed! He took his time to answer all our questions and to give us the price we wanted on our trade-in and helped us to get the price we were satisfied with overall. I asked at least a thousand questions and he was very patient and knowledgeable to answer each one. I would highly recommend this dealership and Rich Burris is great to work with! We are very happy with the Highlander and this dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Sherry, Thank you so much for taking the time to leave us such a positive review! We always love hearing about the 5 star experiences our customers have. We are so happy to know that both Jessica and Rich were able to help with all of the questions you had! We hope you are loving your new Highlander!


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  • Repeat Customer
    May 22, 2017

    Came in to lease my son a new Camry. I had the pleasure of working with Tony Samaan again, he is the best! Helpful, assertive, educated, and exp...

    Toyota On Nicholasville

    Thank you so much for taking the time to leave us such a positive review! We are so lucky to have Tony and the rest of our amazing team that work ...


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    Came in to lease my son a new Camry. I had the pleasure of working with Tony Samaan again, he is the best! Helpful, assertive, educated, and explained everything to me. Had the car ready to go and my son was elated! Will be back for years to come!

    Does recommend this dealer
    Toyota On Nicholasville

    Thank you so much for taking the time to leave us such a positive review! We are so lucky to have Tony and the rest of our amazing team that work to give each of our customers an unforgettable experience! Thank you for your repeat business and we look forward to helping you again with any future needs you may have!


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  • Great experience - had my interest in mind

    I drove 60 miles to this location to view their selection of Prius' and met with a quality salesperson who gave me great advice and got the price ...

    Dealer Response

    Thank you so much for taking the time to not only drive 60 miles to visit our dealership, but also to leave us such a positive review! We are so h...


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    I drove 60 miles to this location to view their selection of Prius' and met with a quality salesperson who gave me great advice and got the price down to what my wife and I wanted to spend for our first vehicle for our daughter. Couldn't have asked for a better experience from this salesperson. Dealership staff was very friendly / no sales pressure / no sense of an aloof sales staff.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to not only drive 60 miles to visit our dealership, but also to leave us such a positive review! We are so happy to hear you had a 5 star experience with us! We hope your daughter is loving her Prius and hope to help you with any future needs you may have!


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  • Good deal, Low pressure

    I came to look at a few vans one day and made a preliminary deal. I conformed the deal that evening and picked up the van after a few days. There ...

    Dealer Response

    Thank you so much for sharing your experience at Toyota on Nicholasville with us! We are so happy to hear you had such a great low pressure experi...


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    I came to look at a few vans one day and made a preliminary deal. I conformed the deal that evening and picked up the van after a few days. There was never any pressure and the paperwork went fast. Best experience I've had at a bigger dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for sharing your experience at Toyota on Nicholasville with us! We are so happy to hear you had such a great low pressure experience with us! We hope you are loving your new van and look forward to helping you with any future needs you may have!


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  • Great help and customer service
    March 21, 2017

    Tony was the balm. He was very courteous and helpful, he had a great attitude and sense of humor. We would recommend him to anyone interested in b...

    Toyota On Nicholasville

    Thank you so much for taking the time to leave such a positive review! We are so happy to hear of your amazing experience with Tony! We look forwa...


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    Tony was the balm. He was very courteous and helpful, he had a great attitude and sense of humor. We would recommend him to anyone interested in buying.

    Does recommend this dealer
    Toyota On Nicholasville

    Thank you so much for taking the time to leave such a positive review! We are so happy to hear of your amazing experience with Tony! We look forward to helping you with any of your future needs!


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  • Follow up Customer Service Does Not Exist!

    I have called 7 times since January 7th, (1/19-1/25-1/26-1/30-1/31-2/1-3/8) and sent 4 emails to try to cancel my gap insurance per the new fina...

    Dealer Response

    Robin, We are so sorry to learn of your frustrating experience at Toyota on Nicholasville. We confirmed with Dave Warren that he had emailed you,...


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    I have called 7 times since January 7th, (1/19-1/25-1/26-1/30-1/31-2/1-3/8) and sent 4 emails to try to cancel my gap insurance per the new financing company, still no one has remedied this problem. I have spoke to one person on Jan 25th, Dave Warren, that told me I should expect an email within 24 hours and it would be taken care of. Today is March 9th, still no email and still not taken care of. This dealership needs to learn 1 call resolution! The last message I was able to leave because NO ONE ever answers when transferred, was to Dave Conley the Manager. I will be buying a new truck within 6 months and Carl Swope will have that sale! I do want to give kudos to Billy, my salesman, he was the best!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Robin, We are so sorry to learn of your frustrating experience at Toyota on Nicholasville. We confirmed with Dave Warren that he had emailed you, so we want to ensure that you have received his communication. If you still have not received emails or calls from us, please email your correct contact information to toyotanich@gmail.com and we will follow-up. Please accept our sincere apologies for this inconvenience and we look forward to connecting with you.


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  • Exelent Used car purchase experience
    February 26, 2017

    The Camry I wanted had scratches on the bumper and side. I told them I really want this car but I can not buy it like this. They sent the car to a...

    Toyota On Nicholasville

    Hi Ron, Thank you so much for taking the time to leave us such a positive review! We are so glad to hear that we were able to get the Camry you w...


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    The Camry I wanted had scratches on the bumper and side. I told them I really want this car but I can not buy it like this. They sent the car to a body shop and it was ready in 2 days. The exterior and interior of the 3 year old car was like new!! I am very pleased with this dealership. 2014 Camry was a personal leased car.

    Does recommend this dealer
    Toyota On Nicholasville

    Hi Ron, Thank you so much for taking the time to leave us such a positive review! We are so glad to hear that we were able to get the Camry you wanted into the condition you deserved! We hope you are loving your new Camry and look forward to seeing you for any future needs you may have!


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  • They are the best!!!!!!!!

    I was approved by my bank for a limited amount of money. I knew that looking for a used/quality vehicle in my price range was going to be diffic...

    Dealer Response

    Hi Cassia! Thank you so much for taking the time to share your experience at Toyota on Nicholasville with us! We are so happy to hear you loved yo...


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    I was approved by my bank for a limited amount of money. I knew that looking for a used/quality vehicle in my price range was going to be difficult. Not only did Lance Royalty, the General Sales manager, have excellent customer service he had the patience to work with me and find a car that was reliable for my daughter to drive back and fourth from Kentucky to Maryland. Before I was introduced to Lance, I had the pleasure to work with Mrs. Katherine. Katherine had the qualities of an amazing women. She took pride in finding me exactly what my daughter wanted. I will definitely be back to purchase my next vehicle!! Thank you both sooo much!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Cassia! Thank you so much for taking the time to share your experience at Toyota on Nicholasville with us! We are so happy to hear you loved your experience with Katherine and Lance and hope you are loving your new vehicle! We look forward to seeing you again for any future needs you may have!


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  • Bad service and lies on bad service call back
    February 7, 2017

    Went to this dealership for a warranty radio/cd player replacement. When leaving after work preformed, there was a high tone emanating through my ...


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    Went to this dealership for a warranty radio/cd player replacement. When leaving after work preformed, there was a high tone emanating through my speakers. I backed up and informed the service person that assist me. He said it was the wiring to my sub woofer for which that was not an issue with the old radio. He checked with his service manager and he agreed with his service person. Again, I told them I did not have that issue before they installed another radio but they kept insisting it was the wiring to my sub woofer . I told them to put the old radio back in because I can not ride in the car with that annoying tone. I was told from the service manager that if they put the old radio back they would not have anything else to do with my original issue. The tone was gone after the old radio installed. I made the service manager aware.H e still insist my wiring would be an issue and after a heated dialogue I was told to leave and never come back.I filled a complaint through the Toyota complaint center. After taking my complaint, the center representative informed me that someone from Toyota On Nicholasville will call me. Two days later I did get the call. After explaining, she told me that she also agreed with the service department analysis. I told her I was told from the Toyota complaint center that there was pass radio issues and thy preformed the work. She insist this car was never there. Dates this was there: 6/19/15, 9/22/14, 6/20/14 new engine. Still having my original radio issue, I call Green's Toyota. They made an appointment and preformed the work. I have no radio issues. I never had anything done to sub woofer wiring and Green's did not say there would be any issues.

    Does not recommend this dealer
    Came in for service or repair

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