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Reviews

Average Ratings

4.8
398 lifetime reviews. Includes reviews of Toyota on Nicholasville from DealerRater.com
  • Great help and customer service
    March 21, 2017

    Tony was the balm. He was very courteous and helpful, he had a great attitude and sense of humor. We would recommend him to anyone interested in b...


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    Tony was the balm. He was very courteous and helpful, he had a great attitude and sense of humor. We would recommend him to anyone interested in buying.

    Does recommend this dealer

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  • Follow up Customer Service Does Not Exist!

    I have called 7 times since January 7th, (1/19-1/25-1/26-1/30-1/31-2/1-3/8) and sent 4 emails to try to cancel my gap insurance per the new fina...

    Dealer Response

    Robin, We are so sorry to learn of your frustrating experience at Toyota on Nicholasville. We confirmed with Dave Warren that he had emailed you,...


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    I have called 7 times since January 7th, (1/19-1/25-1/26-1/30-1/31-2/1-3/8) and sent 4 emails to try to cancel my gap insurance per the new financing company, still no one has remedied this problem. I have spoke to one person on Jan 25th, Dave Warren, that told me I should expect an email within 24 hours and it would be taken care of. Today is March 9th, still no email and still not taken care of. This dealership needs to learn 1 call resolution! The last message I was able to leave because NO ONE ever answers when transferred, was to Dave Conley the Manager. I will be buying a new truck within 6 months and Carl Swope will have that sale! I do want to give kudos to Billy, my salesman, he was the best!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Robin, We are so sorry to learn of your frustrating experience at Toyota on Nicholasville. We confirmed with Dave Warren that he had emailed you, so we want to ensure that you have received his communication. If you still have not received emails or calls from us, please email your correct contact information to toyotanich@gmail.com and we will follow-up. Please accept our sincere apologies for this inconvenience and we look forward to connecting with you.


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  • Exelent Used car purchase experience
    February 26, 2017

    The Camry I wanted had scratches on the bumper and side. I told them I really want this car but I can not buy it like this. They sent the car to a...

    Toyota On Nicholasville

    Hi Ron, Thank you so much for taking the time to leave us such a positive review! We are so glad to hear that we were able to get the Camry you w...


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    The Camry I wanted had scratches on the bumper and side. I told them I really want this car but I can not buy it like this. They sent the car to a body shop and it was ready in 2 days. The exterior and interior of the 3 year old car was like new!! I am very pleased with this dealership. 2014 Camry was a personal leased car.

    Does recommend this dealer
    Toyota On Nicholasville

    Hi Ron, Thank you so much for taking the time to leave us such a positive review! We are so glad to hear that we were able to get the Camry you wanted into the condition you deserved! We hope you are loving your new Camry and look forward to seeing you for any future needs you may have!


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  • They are the best!!!!!!!!

    I was approved by my bank for a limited amount of money. I knew that looking for a used/quality vehicle in my price range was going to be diffic...

    Dealer Response

    Hi Cassia! Thank you so much for taking the time to share your experience at Toyota on Nicholasville with us! We are so happy to hear you loved yo...


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    I was approved by my bank for a limited amount of money. I knew that looking for a used/quality vehicle in my price range was going to be difficult. Not only did Lance Royalty, the General Sales manager, have excellent customer service he had the patience to work with me and find a car that was reliable for my daughter to drive back and fourth from Kentucky to Maryland. Before I was introduced to Lance, I had the pleasure to work with Mrs. Katherine. Katherine had the qualities of an amazing women. She took pride in finding me exactly what my daughter wanted. I will definitely be back to purchase my next vehicle!! Thank you both sooo much!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Cassia! Thank you so much for taking the time to share your experience at Toyota on Nicholasville with us! We are so happy to hear you loved your experience with Katherine and Lance and hope you are loving your new vehicle! We look forward to seeing you again for any future needs you may have!


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  • Bad service and lies on bad service call back
    February 7, 2017

    Went to this dealership for a warranty radio/cd player replacement. When leaving after work preformed, there was a high tone emanating through my ...


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    Went to this dealership for a warranty radio/cd player replacement. When leaving after work preformed, there was a high tone emanating through my speakers. I backed up and informed the service person that assist me. He said it was the wiring to my sub woofer for which that was not an issue with the old radio. He checked with his service manager and he agreed with his service person. Again, I told them I did not have that issue before they installed another radio but they kept insisting it was the wiring to my sub woofer . I told them to put the old radio back in because I can not ride in the car with that annoying tone. I was told from the service manager that if they put the old radio back they would not have anything else to do with my original issue. The tone was gone after the old radio installed. I made the service manager aware.H e still insist my wiring would be an issue and after a heated dialogue I was told to leave and never come back.I filled a complaint through the Toyota complaint center. After taking my complaint, the center representative informed me that someone from Toyota On Nicholasville will call me. Two days later I did get the call. After explaining, she told me that she also agreed with the service department analysis. I told her I was told from the Toyota complaint center that there was pass radio issues and thy preformed the work. She insist this car was never there. Dates this was there: 6/19/15, 9/22/14, 6/20/14 new engine. Still having my original radio issue, I call Green's Toyota. They made an appointment and preformed the work. I have no radio issues. I never had anything done to sub woofer wiring and Green's did not say there would be any issues.

    Does not recommend this dealer
    Came in for service or repair

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  • Bad Transmission

    One month after buying our 20 year old daughter a Nissan Rogue the transmission went out. Sales men did not return calls a few days after purchase...


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    One month after buying our 20 year old daughter a Nissan Rogue the transmission went out. Sales men did not return calls a few days after purchase. Will not buy here again.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Pleasant experience
    January 7, 2017

    Checked with several dealers for a Corolla. Met with Melissa Prado at Toyota on Nicholasville who offered a short test drive with a good explanat...

    Toyota On Nicholasville

    Thank you so much for taking the time to leave such a positive review! We are so glad Melissa and the rest of our team were able to give you the e...


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    Checked with several dealers for a Corolla. Met with Melissa Prado at Toyota on Nicholasville who offered a short test drive with a good explanation of all the cars features. There was no high pressure. On the first request, she offered a price that was better than other dealers. She didn't start playing the price games that other dealers do like Greens. Trade in offer was in line with KBB estimates.They offered to bring another car with features and color I wanted and it was there in a week. Went to pick up the car and pay for it expecting pressure to add warranties etc. They were offered but not pushed. 'No" was accepted with out a further push. They do over charge on paperwork (title, plates etc) but all dealers do. Melissa was accommodating, helpful and pleasant to work with.

    Does recommend this dealer
    Toyota On Nicholasville

    Thank you so much for taking the time to leave such a positive review! We are so glad Melissa and the rest of our team were able to give you the experience you were looking for. We hope you are loving your new vehicle and look forward to seeing you for any future needs you may have!


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  • The best Toyota manager and salesmen!
    November 26, 2016

    If you would love a new vehicle but not sure if you can afford it, visit Toyota on Nicholasville! Steve Jennings and Lance Royalty will give y...

    Toyota On Nicholasville

    Tim, Thank you so much for taking the time to leave us the positive review! We are so excited to hear about your experience with Steve and Lance a...


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    If you would love a new vehicle but not sure if you can afford it, visit Toyota on Nicholasville! Steve Jennings and Lance Royalty will give you the most fair deal! They work as a team and make sure you have what is best for your needs! Honesty, patience and knowledge makes the perfect salesman! Thank you for the great trade and fair prices! Vehicle #2 from your dealership!!

    Does recommend this dealer
    Toyota On Nicholasville

    Tim, Thank you so much for taking the time to leave us the positive review! We are so excited to hear about your experience with Steve and Lance and hope you are loving your new vehicle! We are so glad you decided to return to purchase your second car from us and look forward to seeing you for any future needs you may have!


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  • Horrible
    November 8, 2016

    horrible experience!! Not going back! Please save yourself time and go somewhere else. I was very disappointed especially with the manager. They a...


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    horrible experience!! Not going back! Please save yourself time and go somewhere else. I was very disappointed especially with the manager. They are very unorganized and I think they doesn't know what they're doing.

    Does not recommend this dealer

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  • Toyota on Nicholasville is the best!
    November 6, 2016

    Tony Samaan and the guys at Toyota on Nicholasville do an outstanding job to understand their customers and outfit you with the right vehicle for ...

    Toyota On Nicholasville

    Thank you for taking the time to leave us a review. We are glad that Tony made your experience a great one by understanding your needs. Please let...


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    Tony Samaan and the guys at Toyota on Nicholasville do an outstanding job to understand their customers and outfit you with the right vehicle for your needs. Highly recommend!!!

    Does recommend this dealer
    Toyota On Nicholasville

    Thank you for taking the time to leave us a review. We are glad that Tony made your experience a great one by understanding your needs. Please let us know if you need anything in the future. We would be happy to help!


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