Madison County Ford Lincoln

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
56 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 7, 2019

    Worst customer service I’ve ever had. Rude and offensive language used by whom I now know is the Vice President of the company. Will never be back!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 15, 2019

    I bought a vehicle this afternoon and told them I was in a time crunch to get to work. They made the process very easy as well as very quick! Within a... couple of hours the process was complete and I was on my way to work in the new vehicle! Thanks guys!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 6, 2017

    My wife and I were in Kentucky for the holidays when a big blue truck caught or eye.. when we walked into the dealership we were met by our salesman Shawn... Franklin.. right away he was no pressure and very friendly... the whole process was quite easy.. we will definitely purchase more vehicles from Madison County Ford.. I would personally recommend them to anyone in the market for a new vehicle...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 3, 2019

    Madison Ford and Lincoln has the most incompetent and inconsiderate service department I have dealt with. Scott (I think is his name) should not be in... customer service. He is rude and a liar. BEWARE THE SERVICE DEPARTMENT!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    June 12, 2019

    I was looking for a dependable used vehicle and found a listing for one at Madison County Ford. I was told the vehicle was in stock and was gassed up... and ready for me to come take a test drive. After driving almost 3 hours to see the vehicle, I was told there was a mistake and that the owners daughter-in-law was driving the vehicle and it was not on the lot and she was out of town. They tried to sell me other vehicles, but it had more mileage and not what I was looking for. The new sales man said he would try to make it right and would see if we could help by bringing the car to me or at least part of the way so that I didn't have to travel back. The manager told him no. I was then told for 2 more days that the vehicle would be back in and then suddenly the salesman stopped returning my calls. I have never see such an unprofessional group of liars in my life. DO NOT WASTE YOUR TIME WITH THESE PEOPLE. THEY ARE NOT RELIABLE AND THEY DON'T DO WHAT THEY PROMISE!!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    June 1, 2019

    Just bought a car they really worked with me and helped me a lot thanks Randy from Madison Ford, felt like a got a good deal for what l needed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 28, 2019

    My son purchased a newer car but used none the less from Madison Co Ford. He had a blow out on I75. No spare or jack to found. He asked about one. Was... told he would have to get his own. I have never heard of paying 17,000 for a car that wasn’t equipped with something so important.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Annette, we are sorry to hear about your sons experience. Our Management team would like to thank you for bringing this to our attention. We wou...ld like to make this situation right. We will be reaching out to your son this morning. Thank you!

  • 5.0 out of 5
    October 20, 2018

    We were in bad need of a better vehicle. Will Fox and Wes Viars were very helpful and friendly. Got us I truck that day.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 12, 2018

    Horrible is the word I wld use to describe this dealership! Will Fox and David Tibbs are both terrible to deal with! Bought a used car and it was never... inspected! 4 months after the purchase transmission sensor went out, but the worst part is the brakes are shot and the tires are down to the metal belts which is unsafe! Terrible customer service and I have now called several times to speak to the owner and they have refused to allow me to speak to the owner so I can complain! Will had the audacity after speaking to me for the last few days to literally speak over me and basically yell at me. Was told by this Manager that since I wasn’t the owner of this car that he needed to be speaking to the owner which is my fiancée. But the funny thing is they had no problem cashing a 3000 check I gave them as a down payment which was in my name only! They agreed to pay 50% of the repair of the part but nothing towards tires and brakes which are worn out...also the car has been serviced at their dealership and the service man never mentioned to us that the tires are dangerously worn out! Several recalls on the car, engine, steering column, and air bags. Could have seriously injured my fiancée, my child, or myself! Could have caused us to injured someone else. DO NOT BUY SOMETHING FROM THIS CRAPPY UNPROFESSIONAL DEALERSHIP! You will be disappointed if you do....unless you are ok with dealing with unprofessional sales staff and service staff then this is your place! Will be filing a complaint with anyone who listen and corporate!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 3.0 out of 5
    September 13, 2018

    Offered me about half what two other places offered me on my trade, could not come down on the price of a uncertified 2017 Ford Edge. They were over $2,000... more than the advertised price of a certified vehicle with exact same features and less mileage. Also the mileage of the vehicle is advertised as approximately 26k and Was over 30k when I came to test drive. They are not competitive, I regret driving the 1 and 45 minutes to come to this dealership. They were polite, but uncompetitive on price. Also check engine light was on in the car.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
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