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Reviews

Average Ratings

4.3
238 lifetime reviews. Includes reviews of Glenn Ford Lincoln from DealerRater.com
  • Title of my review is to compliment Service Advisor Dan Dahn
    April 24, 2017

    Service Dan Dahn is excellent to do business with. I just purchased my second FORD pickup and I look forward to having Dan in charge of service o...


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    Service Dan Dahn is excellent to do business with. I just purchased my second FORD pickup and I look forward to having Dan in charge of service of my vehicles. He is pleasant, honest and goes out of his way to please his customers.

    Does recommend this dealer
    Came in for service or repair

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  • Ryan Hall = GOAT

    Very nice people and facilities. Ryan Hall is the GOAT.


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    Very nice people and facilities. Ryan Hall is the GOAT.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Shocked, but I suppose I can believe it about a Glenn dealer
    March 18, 2017

    Called in distress basically because I had an alignment from another shop that I suspect over adjusted, over tightened, or something. I asked some...

    Glenn Ford Lincoln

    Mr. Hollon, , we appreciate you taking the time to respond. The staff at Glenn Ford Lincoln take our reviews very seriously. We'd like the opportu...


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    Called in distress basically because I had an alignment from another shop that I suspect over adjusted, over tightened, or something. I asked someone named Dan why maybe the steering would be so much tighter and different just from an alignment. My car is an older Lincoln, almost 30 years old; but the mileage is very low and the car is practically mint condition. It turns a lot of heads. I had hoped he would be willing to set up an appointment to check it and set everything back to Original Lincoln specs. Dan said since someone else had worked on it and that it was so old, " I wouldn't be interested in looking at it." I don't know about everyone else, I just thought it was a really nasty response. I'm still a little shocked. But, visits to Glenn Nissan years ago were interesting too. I never really felt like they cared. However, the Nissan store was never that nasty. I just never really got the impression they cared. I wasn'T even considered for an appointment. I don't know if they just don't have the knowledge of the older vehicle or just didn't want to fool with it because it wasn't new and easy. I don't know. I do lots of maintenance on my vehicles. It would have potentially been future business for them for fluid changes, brakes, maintenance, etc. I never even got to the point of asking the price for a steering fluid change i wanted done very soon. I don't normally write reviews. I just felt people should know. I'm just terribly disappointed.

    Does not recommend this dealer
    Came in for service or repair
    Glenn Ford Lincoln

    Mr. Hollon, , we appreciate you taking the time to respond. The staff at Glenn Ford Lincoln take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact Brittany Madsen, our Customer Service Manager at 678.827.2959


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  • Repair
    March 18, 2017

    Took a suv in for repair and they had car 17days and could not fix it. Called me and said no fix and to come and get it and would contact me when ...


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    Took a suv in for repair and they had car 17days and could not fix it. Called me and said no fix and to come and get it and would contact me when they knew something. Service contact wouldn't even come out when I came to pick up car after 17 days of them telling me they were trying to fix it. This is not what I would expect with a Lincoln. He was In back and they had to call him to see what to do. I left him 2 messages since then and have never heard back. Took my car back to dealer I bought car from (1 1/2 hours away) and it was fixed in 1 1/2 hours. Glen ford is about a mile from from house but he trip was well worth it. Very disappointed in service with glen ford . I even called the dealer that fixed it to see if some new update had been released on how to fix car and was told no,

    Does not recommend this dealer
    Came in for service or repair

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  • Ford Friendly!
    March 10, 2017

    Wonderful, prompt service! I was treated cordially and the work on my vehicle was excellent. I have experienced other "high end" dealer service ...

    Glenn Ford Lincoln

    Word of mouth is our best advertising tool so please feel free to tell a friend! Thank you for the positive review.


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    Wonderful, prompt service! I was treated cordially and the work on my vehicle was excellent. I have experienced other "high end" dealer service and it fell far short of this dealer service department!

    Does recommend this dealer
    Came in for service or repair
    Glenn Ford Lincoln

    Word of mouth is our best advertising tool so please feel free to tell a friend! Thank you for the positive review.


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  • Good Service

    Richard Weiss in customer service was friendly and informative.

    Dealer Response

    Baxm, thank you for your feedback!


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    Richard Weiss in customer service was friendly and informative.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Baxm, thank you for your feedback!


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  • Thank you

    I was treated with respect. I felt like they were willing to do all they could to help me find a vehicle.

    Dealer Response

    Rgc, thank you for your kind words!


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    I was treated with respect. I felt like they were willing to do all they could to help me find a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rgc, thank you for your kind words!


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  • Just purchased a 2013 Chrysler Town and Country
    January 30, 2017

    Joseph Hagen walked us through the whole thing..we were unable to find a van that we wanted...but he found one and called us and it was just what ...

    Glenn Ford Lincoln

    Thanks for the awesome rating! We strive to provide a 5 star experience to each and every customer!


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    Joseph Hagen walked us through the whole thing..we were unable to find a van that we wanted...but he found one and called us and it was just what we wanted. Mr. Hagen is a very knowledgeable and courteous salesman. I enjoyed working with him..it was a pleasure...and buying cars is usually such an ordeal.

    Does recommend this dealer
    Glenn Ford Lincoln

    Thanks for the awesome rating! We strive to provide a 5 star experience to each and every customer!


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  • trade-in
    January 23, 2017

    I went there to ask about trading in an older Escape for a 2016 Edge and ended up driving one off the lot. Ryan Hall was very friendly, informati...


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    I went there to ask about trading in an older Escape for a 2016 Edge and ended up driving one off the lot. Ryan Hall was very friendly, informative and understanding. He made our trade-in experience a great one!

    Does recommend this dealer

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  • Very disappointed!
    January 14, 2017

    I was looking around at this car lot, wile a friend of mine was getting an oil change and tire rotation I found an adorable car I was really consi...

    Glenn Ford Lincoln

    We are so sorry to hear about this. We can assure you that this will be addressed with our Service Director, Parts Director, and General Manager. ...


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    I was looking around at this car lot, wile a friend of mine was getting an oil change and tire rotation I found an adorable car I was really considering,the price was great I thought, but when I went to meet back up with my friend to get her to come look at the vehicle also I couldn't help but hearing completely obsine and vulgar music, and language coming from the quick lube shop. I desided to take my business elsewhere, as did my friend. And wanted to let people desiding to shop at this particular place that they do have some beautiful vehicles, and might be a good place to buy I'm not sure, but if these men don't take there profession or company image (return business) seriously, I highly doubt they care any more about your vehicle.

    Does not recommend this dealer
    Came in for service or repair
    Glenn Ford Lincoln

    We are so sorry to hear about this. We can assure you that this will be addressed with our Service Director, Parts Director, and General Manager. Our goal is to always provide a welcoming environment and treat you like a guest in our home. All of our employees, from sales to service and everyone in between, are to be professional and courteous at all times. Please feel free to call our General Manager, Patrick Rice, if you'd like to discuss this further.


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