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Reviews

Average Ratings

4.9
78 lifetime reviews.
  • Great people and a great deal/

    I went in to check out the Edge met Will Clark and left with a new Edge. Easy to deal with, Will asked the right questions and gave me alternativ...

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Michael! If you have any additional needs or questions, we will be more than ...


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    I went in to check out the Edge met Will Clark and left with a new Edge. Easy to deal with, Will asked the right questions and gave me alternatives. Best car buying experience I have had in the last decade. Everyone I met at Crossroads was up front and honest, ask for Will when you go.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Michael! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • Great service

    Got rite in with app, seems to be the way to go. Like that you tell what is going on with vehicle before you do the work. Like the service I got

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Ike! Check our social media pages to stay in the loop on produ...


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    Got rite in with app, seems to be the way to go. Like that you tell what is going on with vehicle before you do the work. Like the service I got

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Ike! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!


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  • Great job

    Great job. Excellent work great people and great place

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Dennis.


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    Great job. Excellent work great people and great place

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Dennis.


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  • Great Service !!!

    We've had a problem with the transmission shaking in our Ford Fiesta for a couple of years. The service people in Arizona where we lived weren't v...


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    We've had a problem with the transmission shaking in our Ford Fiesta for a couple of years. The service people in Arizona where we lived weren't very helpful. But when we moved to Frankfort Kentucky, the people at the dealership informed us that this may be covered under our extended warranty and they checked it out. We were told we could make an appointment as soon as the parts for repair arrived. They made the appointment to accommodate OUR schedule, and while it was in the shop they gave a a BRAND NEW loaner car so we would not be without transportation. The Fiesta was repaired the next day and told that we could pick it up at our convenience. This is a problem we have been trying to get taken care of for a couple years and the Ford dealership in Frankfort saw it and jumped on it. The transmission shakes MUCH less now and the car is more pleasant to drive. Repairs were done quickly and the new loaner car was just icing on the cake. Everything was taken care of promptly and with a smile. They answered our questions and even checked out the rest of the car while they had it. (Brakes, tires, fluids, etc.) I don't think we want to take our Ford Fiesta anywhere else. Frankfort Ford Dealership does the job right.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Vehicle Service

    Chris was helpful and friendly during our last vehicle service.

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, James. Our team is dedicated to providing to...


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    Chris was helpful and friendly during our last vehicle service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, James. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


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  • 2016 Explorer

    fast, easy in and out. will continue to use crossroads for my cats service

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Diane! If you have any additional needs or questions, we will ...


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    fast, easy in and out. will continue to use crossroads for my cats service

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, Diane! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • AC fix

    I was in and out very quick when picking up my vehicle, and the problem with my vehicle was corrected.

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Kyle! Please let us know if there is ever anything else we can do for you! Sa...


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    I was in and out very quick when picking up my vehicle, and the problem with my vehicle was corrected.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Kyle! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Great service, clean facility.

    It was all great. The facility was clean, the customer service was phenomenal, and the quality of the parts were fantastic. One draw back was, the...


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    It was all great. The facility was clean, the customer service was phenomenal, and the quality of the parts were fantastic. One draw back was, they did not have time management in order at the time of my needing repairs. But over all, great!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buying

    Did an excellent job, was just looking and ended up buying

    Dealer Response

    William, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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    Did an excellent job, was just looking and ended up buying

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, your positive review means a lot to us and we?re happy we could help you! We hope to be of service to you again! Take care!


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  • emergency road situation

    fast, courteous, professional and accurate. An importantly, honest. I appreciate their help in a traveling situation being over 200 miles from ho...


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    fast, courteous, professional and accurate. An importantly, honest. I appreciate their help in a traveling situation being over 200 miles from home and in a situation that could have been dangerous. JHG

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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