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We visited the dealership 4-5 times during our research of which vehicle to purchase (Audi, Mercedes, Lexus among others). Not once did the Quantrell manager... interact with us; he would walk by without establishing eye contact or even saying hello. When the final purchase price was being negotiated and appropriate discounts being applied, the sales agent walked to and from the manger's office to relay the information and reprint the sales receipt. There was no interaction with the manager. Disappointing. The sales agent was awesome.
Barlow- Thank you for letting us know about your recent sales experience at Quantrell Volvo. We are happy to hear that your sales agent was great. We ...are truly sorry about the Volvo manager not interacting with your during your purchase. This issue will be addressed with upper management. We appreciate your review and we hope to see you again!
My wife and I went in the showroom to order a new Cadillac Escalade. There was a guy sitting a desk right beside the Escalade that we walked around twice.... He was alone and never even looked up to acknowledge us. There was a woman in the corner at a reception desk that never acknowledged us. We went out to the lot to see what was in stock. We looked at every Escalade they had because she is looking for a particular color. A salesman walked by us and never spoke or asked if we needed help? We walked back into the showroom and walked around the Escalade again and nobody even spoke or asked if we needed help. If you don’t have the look don’t waste your time at this dealership. They lost a very substantial sale and we went somewhere that wanted our business
Randy- We are truly sorry for your poor experience at Quantrell Cadillac. As stated in our Google response to your significant other, we know that thi...s is not an excuse, but we are short staffed due to COVID. Our Cadillac sales team working the day that you stopped by were with customers all day, but that is not a reason to have failed to acknowledge you while at our dealership. We sincerely apologize for this experience and we hope you would give our dealership another chance.
I stopped in for service today and was blown away by the teamwork, honesty, and extra effort I experienced. I kept wondering "What's the catch?" but they... really were just providing superb service. I've seen this the past three times I visited, so finally decided to find a place I could leave them a review!
We strive to provide the best customer service to all of our customers. We are truly honored to have received such an amazing review. Thank you for ch...oosing Quantrell and we hope to see you again!
We purchased on line in April from out of town. Drove in and had a very successful transaction. Could not ask for nicer, more professional staff. And... they were more than fair with pricing, etc.
We are truly grateful for your review. We are happy to hear that your online experience was exceptional. Thank you for choosing Quantrell and we hope ...to see you again!
The dealership has grown considerably and no longer has the personal quality it once had. The service folks used to know me on sight and I had a longstanding... relationship with one of the sales persons that made things pretty easy. But, compared to other dealerships, this one is very fine.
Robert- We truly appreciate you taking the time to let us know about your experience at Quantrell. It means a lot to us to hear from our customers abo...ut their experience. Even though we have had staff changes, we still have a great team at Quantrell that want to create those same longlasting relationships. Thank you for choosing Quantrell and we hope to see you again!
I have always been more than pleased with the Volvo staff in purchasing my auto as well as it being serviced. All questions are answered and explained... in a professional manner that is comfortable for me in understanding what needs to be done. Thank you all for outstanding service.
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service an...d I'm glad that our team made such a great impression on you. Thank you for choosing Quantrell Volvo.
Everything looks and feels like the car is now operating better but too soon to tell. I hope I will not have to return for another visit for this issue.
Julena- Thank you for giving us the opportunity to make the necessary repairs to your vehicle covered by Quantrell and Subaru. Thank you for choosing... Quantrell Auto Group.
Service was completed to my satisfaction and within the time as I was told.
Thank you for taking the time to leave a positive review. We greatly appreciate you as a customer. Thank you for choosing Quantrell and we hope to see... you again!
The process in this dealer is quick, efficient, and friendly. Great reputation of the Volvo dealer and cars. Best car to drive.
Thank you for taking the time to let us know how we are doing. We truly appreciate the reviews and excellent star ratings. Thank you for choosing Quan...trell Volvo and we hope to see you again soon!
The car was ready to go and the staff were very friendly and helpful. My salesperson was not available on the day I picked up the car, but the the rest... of the staff knew all about my purchase and had everything prepared.
Thank you for taking the time to let us know about your purchase experience with Quantrell Volvo. We truly appreciate hearing back from our customers.... We hope you enjoy your 2019 S60. - Quantrell Auto Group Team