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Reviews

Average Ratings

3.2
52 lifetime reviews.
  • Surprise Gift made Perfect

    Just bought a pre-owned 2011 Shelby GT 500 from Paul Miller and I could not be more happy with the service and experience. This is the best car lo...


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    Just bought a pre-owned 2011 Shelby GT 500 from Paul Miller and I could not be more happy with the service and experience. This is the best car lot I have every done business with. This was more of a distance buy/trade-in to surprise my wife. I traded in my Pontiac G8 GT to surprise my wife with her dream car. They even delivered the car so close to my home I was able to cover it up as if it was the G8 before she got home from work. Seeing how happy she was and to see her drive it was great. The car looked as good as a new car sitting on the show room floor. Not only do we now own an elite automobile but the service delivered to make this experience happen can not be put into words.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Transfer case failure on a Mazda CX9

    On my third transfer case in a Mazda CX9. Last one (installed by Paul Miller Mazda) failed after only 16,000 miles. Not complaining about actual...

    Dealer Response

    We are so sorry about your troubles with the product. We do everything we can to ensure customer satisfaction. Please let us know if there is anyt...


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    On my third transfer case in a Mazda CX9. Last one (installed by Paul Miller Mazda) failed after only 16,000 miles. Not complaining about actual service but the fact that Paul Miller did not press Mazda on the quality of the part that was installed. When I contacted Mazda myself they said sorry about my luck so don't think my next vehicle will be a mazda.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are so sorry about your troubles with the product. We do everything we can to ensure customer satisfaction. Please let us know if there is anything further that we can do to help.


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  • 2016 F-150

    Very nice facility with a very large selection. Sent an email about a truck and never got a response. Called about it before I headed to their l...


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    Very nice facility with a very large selection. Sent an email about a truck and never got a response. Called about it before I headed to their lot and they said they still had it there. When I got there I was informed that they had already sold it. Looked at another truck while I was there since I had driven an hour to get there. Loved the truck and the salesman was very friendly.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best price, no doubt!

    I stay very busy with 3 jobs, but was able to chat with someone about a van I found online at 11pm. A guy called me the next morning and I was the...


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    I stay very busy with 3 jobs, but was able to chat with someone about a van I found online at 11pm. A guy called me the next morning and I was there that evening. I felt bad for I got there around their closing time. Despite this, they accommodated me, my wife, and a play area for my four kids while we looked at a van. I searched the van we bought online at a 150 mile radius, and for the miles and year; no other vehicle even came within 5k of the great deal we got. We were blessed to stumble upon Paul Miller Mazda. It was a 1.5 hour drive, but worth it. Jennifer, our sales rep was exceptional. They closed at 8, we finished up around 10pm. Going on 10:30pm, Jennifer was still with us in the parking lot as we were getting ready to drive away in our new van. She helped us figure out the family DVD player and Bluetooth along with the other features. Business was done, and she still wanted to make sure we taken care of and knew every feature our luxury vehicle had to offer. Please go to Paul Miller Mazda and ask for Jennifer. No doubts, you will be taken care of. The entire staff at Paul Miller was great. Much different atmosphere than traditional car sales. Thanks everyone at Paul Miller Mazda!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Never responded

    Never responded to questions regarding a car listed online


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    Never responded to questions regarding a car listed online

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Best buying experience ever

    We went in to just "Look" , Keith Jackson was very friendly and put no pressure on us to buy. We ended up buying our Ford Edge right then. The p...


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    We went in to just "Look" , Keith Jackson was very friendly and put no pressure on us to buy. We ended up buying our Ford Edge right then. The process was very quick and easy. He then took us to see Christopher Gillum who was very courteous and friendly. Christopher took it upon himself and went above and beyond to get us the best rate possible and made the car buying experience the "BEST" we have ever had. If you want a hassle free experience go in and ask for Christopher Gillum!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Poor Service

    I brought my car to Paul Miller for having my 1997 Mercury Mountaineer repaired. I agreed to have brakes and the water pump done. The repair of th...


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    I brought my car to Paul Miller for having my 1997 Mercury Mountaineer repaired. I agreed to have brakes and the water pump done. The repair of the water pump was never done based on the dubious reason that my car was too old. In order to perform the repair they wanted an additional $ 2,700 as changing the pump could create damage to the engine. The total cost of the repair would have been close to $ 5,000 for a car with 180,000 miles. In addition, when I reported this issue to the service manager, he stated that the deal was fair as he was a devoted Christian. I would not recommend this dealership to fix your car unless you want to overpay for fixing your car. Paul Miller does not care about customers.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • DOWN TO EARTH

    IN MY RECENT CAR SHOPPING WEEKS PAUL MILLERS PEPS WHERE THE BEST BY FAR IN EXPLAINING THE ACTUAL STEPS AND PROCESS OF FINANCING GOOD DOWN TO EARTH...

    Dealer Response

    We, at Paul Miller Ford Mazda, truly appreciate your positive comments. We are happy to have provided you with such a positive experience. Please ...


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    IN MY RECENT CAR SHOPPING WEEKS PAUL MILLERS PEPS WHERE THE BEST BY FAR IN EXPLAINING THE ACTUAL STEPS AND PROCESS OF FINANCING GOOD DOWN TO EARTH PEOPLE THX A MILLION

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We, at Paul Miller Ford Mazda, truly appreciate your positive comments. We are happy to have provided you with such a positive experience. Please let us know if there is anything else that we can do for you in the future.


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  • Caddillac cts sports wagon

    The manager in used cars said the red cts wagon was the actual car listed. They said that they just got one in but it wasn't in good shape to sell...


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    The manager in used cars said the red cts wagon was the actual car listed. They said that they just got one in but it wasn't in good shape to sell right now ... Their advertistment is no good.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great Car and Great Service!

    I had been to several dealers when I found the Ford Focus on Cars.com. I couldn't believe the price! I entered my information and received a call....

    Dealer Response

    Thank you Linda! We love hearing feedback from our customers! Your business is appreciated!


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    I had been to several dealers when I found the Ford Focus on Cars.com. I couldn't believe the price! I entered my information and received a call. This was the price and so I decided to visit Paul Miller Ford. I got there Ken was who I worked with. He showed me the car they were talking about and I didn't like it and thought 'well this was a bust'. However, he told me to hold on and went to get another car. It was awesome and I said I will take it! The financing, and all the rest was pretty easy. They really did a great job and deserve a lot of accolades.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Linda! We love hearing feedback from our customers! Your business is appreciated!


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