New 877-596-1255 Dealer Website
Used 877-513-1179 Email Dealer
Service 877-401-8904

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
Average based on 78 reviews.
  • Exceptional Customer Service!

    The team at Frankfort Toyota has far exceeded my expectations for my daughters recent new car purchase! They went above and beyond in every aspect...

    Dealer Response

    Kelly, thank you so much for this great feedback! We're happy to hear that Steve and Billy took such great care of you and your daughter during h...


    Show Full Review

    The team at Frankfort Toyota has far exceeded my expectations for my daughters recent new car purchase! They went above and beyond in every aspect of the deal and truly made the entire experience a wonderful one for all of us. Steve Tewell and Billy Gorth were up front, honest and completely transparent with us. They even stayed late, since we were those customers who showed up 30 minutes before closing. They both worked hard to get my daughter a great deal on the new Corolla iM, with a payment she could afford. Steve was very knowledgeable and spent time with her going over all the features of the car, as well as answering the hundreds of questions she had. They made her feel important and treated her with respect. She certainly learned a lot as a young car buyer (and she may have taught her mom a thing or two). She's also thrilled with the 4 years of maintenance which reduces her out of pocket expenses. The whole process was very quick and very pleasant, from beginning to end and I can assure you that we'll be back and will refer anyone we know who may be in the market for a new vehicle. Thank you to the team at Frankfort Toyota for the amazing customer service and for a phenomenal experience!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelly, thank you so much for this great feedback! We're happy to hear that Steve and Billy took such great care of you and your daughter during her purchase of her new Corolla. Again Kelly, thank you for your kind words and for you and your family's business. We look forward to seeing you again!


    Hide Full Review
  • Excellent service

    I just wanted to send in a review to thank Chris Stewart for his honest communication and help in answering my questions. He was very informative ...


    Show Full Review

    I just wanted to send in a review to thank Chris Stewart for his honest communication and help in answering my questions. He was very informative and made the car buying experience a positive one. Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Best in the Bluegrass

    We recently purchased a second new vehicle from Frankfort Toyota and did so because of our first buying experience there. Skeet Tuttle was very ac...


    Show Full Review

    We recently purchased a second new vehicle from Frankfort Toyota and did so because of our first buying experience there. Skeet Tuttle was very accommodating and the transaction was seamless. We have always felt this dealership provides excellent customer service and they truly care when it comes to exceeding the buyer's expectations. I would highly recommend Skeet and this dealership to anyone who is in the market to purchase a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Glen Lesnau

    I hopped a fence to get to the dealership as my van had broken down the night before and I had to walk there from work. The staff were extremely n...

    Dealer Response

    Ahna, we're sorry to hear that your van died and hopefully our fence didn't give you too much trouble. We hate to hear that you had to walk to us...


    Show Full Review

    I hopped a fence to get to the dealership as my van had broken down the night before and I had to walk there from work. The staff were extremely nice, the building was top notch, service department was very helpful. I especially enjoyed the free coffee, cookies and theater. They have it going on! If you have small children, there is a room just for them while you are waiting for approval, banks, or to get your new car or truck serviced. I would not typically be the best prospect for a new vehicle as I am a single mother in a lower income bracket. I never imagined I would be approved but after many adjustments Glen made sure I left with the truck o my dreams!! Thanks guys!!! I'll see you for my payment and oil change <3

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ahna, we're sorry to hear that your van died and hopefully our fence didn't give you too much trouble. We hate to hear that you had to walk to us too! We're very thankful for your business, Ahna. It means a great deal to us. It's nice to know what we "have it going on" that's what we strive for everyday here. We pride ourselves on giving our customers exactly what they want and need regardless of their income. We'll see you soon!


    Hide Full Review
  • Great experience at the dealership

    Bill Spillman was my sales person very professional & helpfull.I had a great experience.I got my truck that I have been wanting for a long time Re...


    Show Full Review

    Bill Spillman was my sales person very professional & helpfull.I had a great experience.I got my truck that I have been wanting for a long time Read more at http://www.cars.com/dealers/13497/frankfort-toyota/reviews/#HjobKMEVd11ObSUc.99

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Looking for anew or near new car

    Bill Spillman was my salesperson.We are looking at a couple of different kinds.Hopefully we will find the one we need.Thanks


    Show Full Review

    Bill Spillman was my salesperson.We are looking at a couple of different kinds.Hopefully we will find the one we need.Thanks

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Truck

    I worked with Bill Spillman.I had a great experience.I got my truck that I have been wanting for a long time.Bill knew what I was wanting.I would ...


    Show Full Review

    I worked with Bill Spillman.I had a great experience.I got my truck that I have been wanting for a long time.Bill knew what I was wanting.I would recommend this dealership to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Efficiency mixed with Hospitality

    We were treated with warm, southern hospitality and our salesperson, Eric Potter, was very professional and efficient. We were impressed by the ...


    Show Full Review

    We were treated with warm, southern hospitality and our salesperson, Eric Potter, was very professional and efficient. We were impressed by the friendly staff all along the way and the great personality of of Eric. We drove away in our beautiful new Camry, feeling confident, that we had a good company to rely on if any problems should arise.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Buying experience

    Sarah Hawkins was very helpful throughout the process


    Show Full Review

    Sarah Hawkins was very helpful throughout the process

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Nice dealership

    Although I didn't end up buying a car from these folks they were very pleasant to deal with.


    Show Full Review

    Although I didn't end up buying a car from these folks they were very pleasant to deal with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review