Crystal Lake Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.5
22 lifetime reviews.
  • Outstanding

    Traded in my Volkswagen for an Wangler Unlimited. 4K off sticker. No hidden charges. I drove 1.5 hours to buy this vehicle and it was completely w...


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    Traded in my Volkswagen for an Wangler Unlimited. 4K off sticker. No hidden charges. I drove 1.5 hours to buy this vehicle and it was completely worth it. Ask for Jack.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Purchased new car. Great dealership

    They did a great job and got me in and out of the dealership within 2 hours. No pressure approach just offered a great price from the start. They...


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    They did a great job and got me in and out of the dealership within 2 hours. No pressure approach just offered a great price from the start. They had a better price on what I was buying than any other dealerships nearby with more options on the car as well. I will go back here when I trade my wife's car in next year. GREAT JOB EVERYONE

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Used 2013 VW CC Sport

    They had the exact car I was looking for (used 2013 VW CC Sport manual), so I made the trip. Worked with Mark Kropp - very easy-going and agreed ...


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    They had the exact car I was looking for (used 2013 VW CC Sport manual), so I made the trip. Worked with Mark Kropp - very easy-going and agreed to let me take the car on a 2nd test drive so I could assess the ride quality on bumpier pavement. They gave me a good offer on my trade-in and have reasonable prices on extended warranties. I ended up purchasing the car and thus far am very satisfied. Only gripe about the car is the noisy tires which were even noted on their inspection report - but very satisfied with everything else.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • They did me a favor by not selling me a used car

    I looked at a 2011 Ford E-250 around the beginning of August. The van had some body issues that needed to be addressed before I purchased it and t...


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    I looked at a 2011 Ford E-250 around the beginning of August. The van had some body issues that needed to be addressed before I purchased it and this was explained up front. I spoke with Mark Kropp and he was going to get back to be about this but never did. The end result is I bought a 2012 Ford with 12,000 less miles with a warranty and the exact interior shelving I needed for 1,000 dollars more. Bremen Ford in Bremen Indiana delivered the vehicle to my house----Perfect! Thanks for not trying to make a deal!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Dinosaurs

    Found a car on cars.com without pictures, so I asked the dealership to send me pictures. All they said was to stop by in person... Yeah right. I'v...

    Dealer Response

    Our original response not"canned" by the way, was that the Subaru was here and the pictures were online at our website, a link was included for th...


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    Found a car on cars.com without pictures, so I asked the dealership to send me pictures. All they said was to stop by in person... Yeah right. I've sent two more emails, and received 2 identical canned responses. Get with the times, and communicate online. People don't have time for phone calls and browsing in person.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Our original response not"canned" by the way, was that the Subaru was here and the pictures were online at our website, a link was included for the customer to click on. The next day the Subaru was sold and an email was sent saying this. also, this customer was told of a 2010 Subaru that we still have in stock. It is a Limited and he only want's an XT. We try very hard to get the customer the correct info through emails, sometimes a customer may not read the email all the way through.


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  • crystal Lake Chrysler Jeep is number 1 to me

    10 stars all the way ****************** Gary and Scott are very good people. Will do anything for you,


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    10 stars all the way ****************** Gary and Scott are very good people. Will do anything for you,

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Smooth and No Pressure purchase of my new Jeep

    I saw a 2014 Jeep on Cars.com which caught my attention. I called the dealer and was attended my Herb Myer. He seemed pleasant over the phone. I m...


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    I saw a 2014 Jeep on Cars.com which caught my attention. I called the dealer and was attended my Herb Myer. He seemed pleasant over the phone. I made an appointment to go look at the car. I did mention to the Sales Rep that I was pretty much just inquiring and not really looking to make a purchase. without hesitation Herb said it was perfectly OK and I should still come in to look at the car and talk figures. Once at the dealer I was greeted by another sales person who paged Herb for me. Herb came over, very friendly guy and easy to talk to. I looked at the car and it was everything as was described on cars.com. Herb worked with me to come up with a payment plan that was just right for me. I was offered a fair price for my trade in. I felt no pressure throughout the process, and must say that everyone was polite and professional. I even went back 2 days later to get a service pack on my car I had purchased. JoAnn at the service desk was very nice and friendly. Couldn't ask for anything more. overall very happy with the customre service of this dealer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • They were great!

    I recently bought a 2000 Toyota Tundra from these guys and it went very smoothly. Jack did a great job, and everyone was friendly, even after I sh...


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    I recently bought a 2000 Toyota Tundra from these guys and it went very smoothly. Jack did a great job, and everyone was friendly, even after I showed up later than I expected. Also, kudos for staying in touch with me as I drove from Iowa to their dealership in a snow storm. Good guys and gals... I'd definitely do business with them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • JEEP PURCHASE CRYSTAL LAKE JEEP CHRYSLER

    HIGHES COMENDATIONS TO MARK AND JACK, INTERNET SALES. BOTH ARE THE EPITOME OF POLITENESS, PROFESSIONALISM, PRODUCT KNOWLEDGE, COURTESY, KINDNESS, ...


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    HIGHES COMENDATIONS TO MARK AND JACK, INTERNET SALES. BOTH ARE THE EPITOME OF POLITENESS, PROFESSIONALISM, PRODUCT KNOWLEDGE, COURTESY, KINDNESS, AND MOST IMPORTANTLY HONESTY. THEY WILL GIVE THE BUYER A FAIR, GOOD PRICE!!!!!!!!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lied to about Hard Inquiries on Credit Report

    Came into dealership with pre-approved loan and was swayed by Jack Irwin to have the dealership try for a better rate and told me that the service...


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    Came into dealership with pre-approved loan and was swayed by Jack Irwin to have the dealership try for a better rate and told me that the service they used only would do one more Hard Inquiry on my credit record. The next day I found 10 Hard Inquiries which none resulted in a better rate than I started with. Will never set foot into this dealership again for any reason!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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