Marshall Dry Ridge Toyota

New 877-468-3840 Dealer Website
Used 888-348-5145 Email Dealer
Service 877-815-3568

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Reviews

Average Ratings

4.8
57 lifetime reviews.
  • They worked extra hard to get the price/payment

    Every person here took their time, listened to my needs. They went out of their way to make sure I was comfortable. They worked with the bank to k...


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    Every person here took their time, listened to my needs. They went out of their way to make sure I was comfortable. They worked with the bank to keep me within my budget . I think I will be very happy with my new camry Thank you especially to Jarod Asher and Luis Hernandez.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Dry Ridge Toyota

    I went to Dry Ridge Toyota because the online prices were cheaper. Once there I found it to be true. I was looking for a certified used car. The s...


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    I went to Dry Ridge Toyota because the online prices were cheaper. Once there I found it to be true. I was looking for a certified used car. The salesman, Tim Oakley was very patient with me looking for what I wanted. It didn't take long. I have had some bad history with my finances due to having to retire early for health reasons. It took a little time, but they were able to find a finance company that would work with me. Mr. Oakley made sure that I was comfortable during my wait time and ensured that I had something to drink. It was a rather hot day. He kept offering something to eat, but turned down the offer. The facility was extraordinarily beautiful. Seating was comfortable. Other salesmen and employees were friendly. I left the facility with the car I was looking for at a price that I was happy with. I would definitely recommend Dry Ridge Toyota to anyone looking to buy a new Toyota or Scion or a used car. I think you would be happy with the service and deals.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Buyer Beware!

    I was disgusted on how I was treated by this dealership. So many things went wrong that I do not know where to begin. I am not usually a person to...

    Dealer Response

    Hi Maggie. I see that you were in on the 6th and that you intended to have your credit union send a check for the car. I do see that Mitchell cal...


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    I was disgusted on how I was treated by this dealership. So many things went wrong that I do not know where to begin. I am not usually a person to push blame onto other's but I knew this was going to be a bad experience when I showed up at the dealership and not one person greeted me or asked for my business. I finally had to find someone and then they asked, "You here to buy a car?" I also decided I wanted to finance through my own bank and once the sales representative heard this they completely shutdown and did not want to work with me anymore. I finally was able to settle on a car and a price with their sales agent and a finance agent. I had to go out of town but they told me that while I was out of town they would work with my bank to get the payment taken care of and once they had the payment, I could pick up the car once I got back into town. While I was out of town, I even contacted my bank as well as the dealership and members at both locations advised me that a "Buyers Agreement" was signed between the bank and dealership and everything was good to go on my return. Once I returned home from my trip, my first phone call was to the bank who stated that a check has been cut and they were ready to disperse payment. I then contacted the dealership, spoke with two employee's there who confirmed to me that MY car was ready to go and they would see me at the end of the day. After that conversation, I believed everything was set in place. I left work, started towards the dealership and while on my way, I get a phone call from Jarred Baker (finance member at the dealership) that "Sorry, due to miscommunication, we sold your vehicle to someone else. Here is my manager Aaron." "Aaron" then got onto the phone and apologized but in the same breathe this is my fault since they do not hold cars for anyone. I explained that I received confirmation from 4 different members of the dealership that they had no problem holding the car since funds were readily available and I was out of town. He then apologized again and said it was a mistake and he would find me a better/comparable solution and he would call me back by 9pm. That was three days ago and I have not heard back from him or anyone else on site. I have tried calling the dealership back and tried to speak to anyone I worked with before and once they hear who is calling, everyone I need to talk to is "not here at the moment". I have even emailed the owner, Rob Marshall, and have heard nothing back. The lack of customer service, professionalism, and honesty demonstrated by Aaron Moore, Jared Baker, and Billie Cook from Dry Ridge Toyota are unbelievable. I will never step foot back onto their facility (not that they would notice for 10 minutes) and I will tell as many people as I can the issues I had with this dealership. I ended up buying a new car from another dealership, paid cash, and it was the easiest process ever and the car was NOT sold out from under me.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Maggie. I see that you were in on the 6th and that you intended to have your credit union send a check for the car. I do see that Mitchell called you on the 9th and on the 11th and left you messages stating that we had not received the check from your credit union but I do not see where you returned his calls. On the 13th, a week after you came in, another customer came in and bought the car you wanted and that was when Jarred called you. Unfortunately, we can not hold cars indefinitely.


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  • Looking to buy

    Very nice and helpful staff that will make your buying process easy


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    Very nice and helpful staff that will make your buying process easy

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service that's unbeatable

    I took my truck in to have a new clutch, pressure plate, and pilot bearing installed. Scott wrote it up gave price, I dropped it off they had it f...


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    I took my truck in to have a new clutch, pressure plate, and pilot bearing installed. Scott wrote it up gave price, I dropped it off they had it finished on time and quality work. Wade Hall owner of Old Time Masonry Burlington, ky 41005

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • sales rep Joshua Cook

    just bought new avalon--everything was excellent--all people were excellent to deal with


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    just bought new avalon--everything was excellent--all people were excellent to deal with

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience at Dryridge toyota

    Had a great buying. The sale experience a few days ago at the dry ridge Toyota. The sale person Joshua Cook was very helpful and answered all my q...


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    Had a great buying. The sale experience a few days ago at the dry ridge Toyota. The sale person Joshua Cook was very helpful and answered all my questions. The general manager gave me a great trade in for my truck and a very good price on the new Tacoma Truck i purchased. I will go back when I get ready for my next truck or car. I would recommend anyone get ready to buy a new Toyota go see Joshua and the team at Dryridge.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great service dept!!!

    Great service dept!Easy to work with!Scott kept me updated on my car and was upfront with me.


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    Great service dept!Easy to work with!Scott kept me updated on my car and was upfront with me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Wonderful Experience

    After searching for some time, I discovered a certified 2014 Toyota Camry @ Dry Ridge Toyota. We were assured the vehicle was still there, so we d...


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    After searching for some time, I discovered a certified 2014 Toyota Camry @ Dry Ridge Toyota. We were assured the vehicle was still there, so we drove from Lexington, KY. It was exactly as depicted on their website. Mr. Bernie Lozier assisted us, and he was very professional. He was diligent, and very pleasant to speak to. They made the transaction flow with out any delays. There is even a play room for children which was nice for out 6 year old to stay entertained during the process. I would recommend this dealership and Mr.Bernie Lozier to anyone searching for a quality vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    I took my corolla in for service and it was done within the set time.I also got a free alignment check and free car wash.I will be back with all m...


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    I took my corolla in for service and it was done within the set time.I also got a free alignment check and free car wash.I will be back with all my cars.The service crew was excellent!! I would recommend them for service.Thanks!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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