Reviews
Came in for basic 50K check, told should have brake check
Came in for basic 50K check, told should have brake check and bleeding + regular check... would be 2 hours. Waited for almost 3 , then when I pressed for when vehicle would be ready and many people in waiting room were called during that time... heard nothing. then checked myself. Told it was ready about 40 minutes from when I brought in? really? they should PAY me for over 2 hours of waiting time. They asked others in waiting room about being ready and their vehicles were done but me? NADA! Missed work for over 2 hours when I could have been paid. xxxxs.... going to different center.
Came in for basic 50K check, told should have brake check
Came in for basic 50K check, told should have brake check and bleeding + regular check... would be 2 hours. Waited for almost 3 , then when I pressed for when vehicle would be ready and many people in waiting room were called during that time... heard nothing. then checked myself. Told it was ready about 40 minutes from when I brought in? really? they should PAY me for over 2 hours of waiting time. They asked others in waiting room about being ready and their vehicles were done but me? NADA! Missed work for over 2 hours when I could have been paid. xxxxs.... going to different center.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dealt with Cole Sizemore great experience super nice
Dealt with Cole Sizemore great experience super nice great deal love dealing with Cole and Kerry Toyota
Dealt with Cole Sizemore great experience super nice
Dealt with Cole Sizemore great experience super nice great deal love dealing with Cole and Kerry Toyota
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
HORRIBLE experience, grossly unprofessional, and greasy.
HORRIBLE experience, grossly unprofessional, and greasy. BEWARE. We went to Kings Toyota, had a great experience and purchased a vehicle.
HORRIBLE experience, grossly unprofessional, and greasy.
HORRIBLE experience, grossly unprofessional, and greasy. BEWARE. We went to Kings Toyota, had a great experience and purchased a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Took my 2014 Venza in to be checked out cause it seemed
Took my 2014 Venza in to be checked out cause it seemed to be burning oil. Also had a recall that needed to be done. They told me the diagnostic would be $169. If they had to do a repair it would be used toward repair. Long story short they claimed I needed a new engine at a cost of $9,903.36. I said not to do it but when I picked it up I was charged $169 plus a $50 misc fee. They couldn't tell me what it was for. Sounds like a way to make extra money off customers. Also afterwards I researched my vehicle and evidently when mileage gets over 100k it is common so just check oil level on regular basis. They could have told me that and not scare me by saying I need a new engine. I would never take a vehicle there again or purchase from them.
Took my 2014 Venza in to be checked out cause it seemed
Took my 2014 Venza in to be checked out cause it seemed to be burning oil. Also had a recall that needed to be done. They told me the diagnostic would be $169. If they had to do a repair it would be used toward repair. Long story short they claimed I needed a new engine at a cost of $9,903.36. I said not to do it but when I picked it up I was charged $169 plus a $50 misc fee. They couldn't tell me what it was for. Sounds like a way to make extra money off customers. Also afterwards I researched my vehicle and evidently when mileage gets over 100k it is common so just check oil level on regular basis. They could have told me that and not scare me by saying I need a new engine. I would never take a vehicle there again or purchase from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They lie about the discounts and leave you hanging if u
They lie about the discounts and leave you hanging if u go against anything they say. I wondered why they even have such a high rating while their customer service is terrible!! Never going there again. The manager of whom i don’t remember the name, such an arrogant man!
They lie about the discounts and leave you hanging if u
They lie about the discounts and leave you hanging if u go against anything they say. I wondered why they even have such a high rating while their customer service is terrible!! Never going there again. The manager of whom i don’t remember the name, such an arrogant man!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Kerry’s team was amazing and easy to work with.
Kerry’s team was amazing and easy to work with. They made my first big purchase less stressful. :)
Kerry’s team was amazing and easy to work with.
Kerry’s team was amazing and easy to work with. They made my first big purchase less stressful. :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Keith in the service department is awesome he's a super
Keith in the service department is awesome he's a super nice guy and will have you smiling the entire time you're with him. And Erin in the rental department is super kind, she keeps the conversation going and is very professional. Keep people like them around. 🫶🏼
Keith in the service department is awesome he's a super
Keith in the service department is awesome he's a super nice guy and will have you smiling the entire time you're with him. And Erin in the rental department is super kind, she keeps the conversation going and is very professional. Keep people like them around. 🫶🏼
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
They were wonderful.
They were wonderful. They gave me a reasonable price and I went out and bought the care the next day.. The sales person told me all about the features and how they work. Ryan was very helpful.. I was so happy that they stuck to the original price and I did not have to haggle about a price. I am very happy with the whole process and I love the car.
They were wonderful.
They were wonderful. They gave me a reasonable price and I went out and bought the care the next day.. The sales person told me all about the features and how they work. Ryan was very helpful.. I was so happy that they stuck to the original price and I did not have to haggle about a price. I am very happy with the whole process and I love the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Absolutely had the best experience buying a new truck.
Absolutely had the best experience buying a new truck. Our sales associate Ryan Richardson was an absolute pleasure to meet. Great team at Kerry Toyota
Absolutely had the best experience buying a new truck.
Absolutely had the best experience buying a new truck. Our sales associate Ryan Richardson was an absolute pleasure to meet. Great team at Kerry Toyota
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Not forthright with the transaction.
Not forthright with the transaction. They said the car had features that it does not have. Only discovered after taking vehicle. They said they would make it right but did not. Not a reputible dealership.
Not forthright with the transaction.
Not forthright with the transaction. They said the car had features that it does not have. Only discovered after taking vehicle. They said they would make it right but did not. Not a reputible dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
