I needed to drive to from Minneapolis to Cincinnati for...
I needed to drive to from Minneapolis to Cincinnati for my father's health issues. While I was there, my car would not start. I had a neighbor trickle charge my battery to see if we could get it to start. It was a Saturday, and I really needed my car to operate. I called Kerry Toyota. One of the employees said they were booked full, but she put me through to Greg Siegmundt. I explained my situation, and he advised if I could get the car started, he would work me in if I could get it there before 200pm. The trickle charge worked, but we didn't know if the alternator was also involved. I was very worried since the alternators were on back order for 5-10 days. I would not be able to stay another 5-10 days waiting for the part. I took it out to Kerry Toyota. Greg and the other employees couldn't have been nicer to me. They could see I was very distressed. I take care of my 87 year old neighbor in Minnesota, so I really needed to head back by Wednesday. I told Greg I didn't know if it was a battery I needed or if the alternator was involved. He told me that I probably would not have made it to the dealership if there was a problem with the alternator. He said he would check it just in case since I had to drive 750 miles back to Minnesota on my own. So many people, especially car repair places, would take advantage of the situation. They will try to get more money by saying something is wrong when it is not true. I have had this happen to me more than once. Once the battery was changed, there was nothing else wrong. Greg reassured me the alternator was fine. He also applied a 25.00 discount to my bill. I thought that was really nice he did that for me. Also, I asked about jump starting my car since someone told me that jumpstarting my car could lead to computer and electrical issues. Greg confirmed that was correct and only to use a jumper box not jumper cables. He turned a very stressful situation into a happy outcome. I cannot tell you how much I value his honestly and integrity and empathy for my situation. I have had so many bad experiences with companies, especially since Covid. There is just not much customer service anymore. The customer service at Kerry Toyota was outstanding. I would recommend this dealer to anyone who wants an honest assessment of their vehicles problems. We don't know much about the dealers or service centers in Greater Cincinnati and Northern Kentucky, but my husband purchased parts at Kerry Toyota, and he took his Nissan truck to Kerry Nissan for repair information last year. He had a good experience with both, so we decided to take my Toyota to Kerry Toyota for a battery and make sure nothing else was wrong. I am very glad I put my trust in Greg at Kerry Toyota.
We are so glad to hear Greg could help you out of that scary situation, Jamie! Being so far from home and experiencing car trouble is always stressful, and we appreciate you leaving us this review! We hope you get back to Minnesota safely and don't hesitate to come back next time you're in town! Thank you for being part of our Kerry Toyota family!
We went here to look for a used car for our daughter and...
We went here to look for a used car for our daughter and were greeted by a really nice guy, William Unkraut. He was super helpful and supportive, and he is a car guy in his own time, so I totally trusted his opinion and ended up wanting him to help us pick out a car for our daughter. We ended actually finding the car we wanted somewhere else, but only because another dealer had "the car" on their lot...otherwise, we would have definitely purchase from this dealer.
Thanks for sharing your positive experience with William at Kerry Toyota! We are so happy to hear you could trust him to pick out a vehicle! Even though you find a suitable vehicle elsewhere, we hope you keep us in mind for your future automotive needs!
FANTASTIC experience at Kerry Toyota! They found the...
FANTASTIC experience at Kerry Toyota! They found the perfect vehicle for me and made the process super easy! Everyone who works there is very approachable and knowledgeable
We're so glad our Kerry Toyota team could find you the perfect vehicle! Thank you for your 5-star review and business with us!
Always a pleasure to get my car serviced here. Staff is...
Always a pleasure to get my car serviced here. Staff is friendly, knowledgeable & good quality as well. The location is clean &well taken care of.
Thank you for your confidence in Kerry Toyota, and for your business. We are thankful to have you as a customer!
Thank you Justin M. for taking care of my situation and resolving it. You took the time to make it right and followed back up.
Thank you for updating your review, Scott! Justin and our team appreciate your review! See you next time!
Review of our experience
Jon Taylor took good care of us. He communicated with us (out of town) about the car I was interested in. The day we were to arrive he had the car out front and ready for us to test drive. It was a good experience.
Worst experience!! DO NOT BUY FROM KERRY. 1) Salesman had...
Worst experience!! DO NOT BUY FROM KERRY. 1) Salesman had no idea what he was talking about when it came to the third row and child safety seats. 2) Windshield was scratched took 3 weeks to get them to fix it. I had to call every time NO ONE WILL CALL YOU BACK. 3) License plate huge mess still trying to get them to send my plate back. 4) Title, good luck!!! 6 weeks since I bought car and I’m still waiting. Everyone I have spoke with blames Corona virus for delays. Funny how the finance department was able to get my loan approved in minutes and then get the money from my bank. No Corona delay there. Once they have their money good luck getting any help. I left messages and emails for the GM Chris he is yet to reply or have anyone reply for him!!! 6 WEEKS!!!
Went to get my RAV4 service. Took an 8 am appointment so...
Went to get my RAV4 service. Took an 8 am appointment so I could get in and out.... Waited 1 1/2 hours for “regular maintenance”. “Regular maintenance is: rotate tires, oil changes, top off fluids, lube oil and filter...I had to go to the service desk because no one from the service desk came to me. When I went to the desk the guy passed “the buck” to the technicians saying it took so long because 2 people had to look at my brakes. If I would not have gone to the desk...how long would I have waited?????? For the Maintenance piece, people that came in after me left before me. The service person told me so everyone could hear that maintenance could take an 1 1/2 hours on a Saturday. I wonder if how service can be quicker for some people can come after me and leave before me. It is not like I did not have an appointment set 6 months ago ....told me I need front brakes...$300. Told me brakes take another 1 1/2 hour for brakes. Went in at 8, checked out at 11:29....3 1/2 hours. My time is as valuable as anyone else’s
Assistant sales manager try’s to intimidate customers...
Assistant sales manager try’s to intimidate customers with his loud gruff talking and deep intense staining. I didn’t like the way he spoke to my wife and I. We both wanted to walk away several times after he started talking to us. They lied to me about the vehicle I bought and I’ve sent 2 emails to my salesman and I’ve had 0 replies from him. I was told this truck has never been wrecked and that’s not the case. Our salesperson was nice but that assistant used car manager was a bully and his tactics are unnecessary. We were promised more options that the guy who did the paperwork would show to us and I asked for those options and he flat out told us it was to much paperwork for him to do.
Thanks Tony Porchia
I was very pleased with my sales consultant and the patience he displayed while dealing with me and my father's demands. Thank you TonY
Thanks for your kind review, Sarah! We are happy to hear that Tony was able to take care of you and answer all your questions! We hope to work with you again down the road.