Reviews

Average Ratings

4.5
294 lifetime reviews. Includes reviews of Kerry Toyota from DealerRater.com
  • Best Dealer

    Ended up buying a 2012 Scion Xb on 7/11. Worked with Jerren Foley, he was very knowledgeable about the vehicle. Traded in a 97 Honda Civic for it,...


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    Ended up buying a 2012 Scion Xb on 7/11. Worked with Jerren Foley, he was very knowledgeable about the vehicle. Traded in a 97 Honda Civic for it, very happy with my purchase. Jerren made the buying process easy and quick. Kerry was the only dealer that offers a lifetime powertrain warranty in my area. Thanks Jerren and Kerry for a wonderful buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Great Service!

    Nov 2017- Great customer service and price and quick service. You drive your car right into the building, then they take it from there They honore...

    Dealer Response

    Thank you for this review, Toyota Fan! We always appreciate feedback on our team, prices and service. Glad you could put that coupon to use and en...


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    Nov 2017- Great customer service and price and quick service. You drive your car right into the building, then they take it from there They honored a coupon that they had given me in 2009 when I bought my Camry, for a free oil change. They have the best waiting room I have ever seen, big screen TV, comfortable chairs, free coke products including vitamin water, hot cookies, coffee, latte, hot chocolate, and lots of snacks for kids.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for this review, Toyota Fan! We always appreciate feedback on our team, prices and service. Glad you could put that coupon to use and enjoy our waiting room. Thanks again and we look forward to helping you in the future.


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  • Ask for Daniel Stern
    November 8, 2017

    The only place I had ever purchased a car in Cincinnati was at Honda East, which is a no-haggle dealership. So I was skeptical when I saw the car...

    Kerry Toyota

    Megan, we are so glad that Daniel helped you find the perfect car. We pride ourselves on excellent customer service, and he definitely delivered. ...


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    The only place I had ever purchased a car in Cincinnati was at Honda East, which is a no-haggle dealership. So I was skeptical when I saw the car I wanted at Kerry Florence. I had tried to find out information about similar vehicles at other dealerships, and it amazed me how many sales people never returned my calls or emails. It was as if no one wanted to sell cars! But then I inquired about this vehicle at Kerry, and Daniel Stern replied right away and was helpful, upfront, and honest. I went to check out the car, and although I did have to go through the traditional hoops of multiple managers coming out to talk to me and negotiating behind the scenes, it was fair, smooth and quick. We agreed on a price that I felt good about, and it was not an overly taxing process. If Daniel had not been so wonderful about communicating with me, I would never have gone in to check out the car, but thanks to him, I did, and I left 2 hours later with a great car at a great price!

    Does recommend this dealer
    Kerry Toyota

    Megan, we are so glad that Daniel helped you find the perfect car. We pride ourselves on excellent customer service, and he definitely delivered. We look forward to serving you in the future. Thank you for the review!


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  • Great experience!
    November 6, 2017

    Just bought my second car from John Sandlin at Kerry Toyota and will be going to see him again for daughters 16th Birthday car. Appreciate the ho...

    Kerry Toyota

    We are glad that we are able to give you such exceptional service. We look forward to selling you your daughter's sweet 16 car. Thanks for the rev...


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    Just bought my second car from John Sandlin at Kerry Toyota and will be going to see him again for daughters 16th Birthday car. Appreciate the honesty and would def recommend.

    Does recommend this dealer
    Kerry Toyota

    We are glad that we are able to give you such exceptional service. We look forward to selling you your daughter's sweet 16 car. Thanks for the review!


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  • Great team at Kerry Toyota!
    November 4, 2017

    John Sandlin, Mike Svach, and the rest of the Kerry Toyota team made my experience stress free and made sure I was comfortable through the entire ...

    Kerry Toyota

    We are happy that you had such a great experience with John and Mike. Thank you for the review and have a great day!


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    John Sandlin, Mike Svach, and the rest of the Kerry Toyota team made my experience stress free and made sure I was comfortable through the entire process. I left with a great deal that I was comfortable with and an amazing new car. John even offered to pick me up from the rental car office across the street when I needed to return my rental. Excellent customer service!

    Does recommend this dealer
    Kerry Toyota

    We are happy that you had such a great experience with John and Mike. Thank you for the review and have a great day!


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  • Gave an inflated taxes and "out the door" fees
    October 24, 2017

    Overestimated taxes and document fees/registration by $685. Then when you go and look at the break down of the numbers they were significantly ov...

    Kerry Toyota

    I am sorry to hear about your recent visit and the confusion while discussing the price of the vehicle. When discussing the monthly payment, the s...


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    Overestimated taxes and document fees/registration by $685. Then when you go and look at the break down of the numbers they were significantly overinflated. Even better the salesman was acting like he was typing it in to a calculator on his phone. Then came up with his fictitious number and added it to the sales price. Beware of this little scam.

    Does not recommend this dealer
    Kerry Toyota

    I am sorry to hear about your recent visit and the confusion while discussing the price of the vehicle. When discussing the monthly payment, the salesperson will estimate the costs such as taxes, doc fee, etc. They do this to offer you the closest price possible so you are aware of the monthly payment. Once the paperwork is in finance, the Finance Manager will ensure the pricing is accurate and adjust if need be. These fees are all discussed with the customer during the signing of the contract. That being said, I would be more than happy to look into the fees you have mentioned. please call me at (859) 371-3939 to discuss further. Best Regards, Beth Hamilton Customer Relations Manager


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  • Service done right!

    Customer service is #1 at Kerry Toyota. The service department is thorough and meticulous in caring for your car. They are friendly and want your ...

    Dealer Response

    Thank you for the review! We are glad you were happy with your service. Have a great day!


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    Customer service is #1 at Kerry Toyota. The service department is thorough and meticulous in caring for your car. They are friendly and want your input on what you expect from them. They want the customer to be satisfied and happy after their work is complete. Thank you Kevin Anderson you did a great job!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the review! We are glad you were happy with your service. Have a great day!


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  • Horrible experience
    October 5, 2017

    Really tight with their warranty. I bought my vehicle not even a year ago and it was making a weird noise when i would start it. I had them check ...

    Kerry Toyota

    We are sorry to hear about your recent visit. Please call me at (859) 371-3939 ext 301 so I can look into the matter. Thank you for taking the tim...


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    Really tight with their warranty. I bought my vehicle not even a year ago and it was making a weird noise when i would start it. I had them check it out 2 months after i bought it and they said nothing was wrong. I had to go get it inspected somewhere else to figure out what was wrong. Kerry Toyota charged me to even look at my car a week ago, which should have still been under warranty. Customer service was very rude and disrespectful to me. Would not recommend even my worst enemy to buy a car from here!

    Does not recommend this dealer
    Came in for service or repair
    Kerry Toyota

    We are sorry to hear about your recent visit. Please call me at (859) 371-3939 ext 301 so I can look into the matter. Thank you for taking the time to reach out and make us aware of your experience. Best Regards, Beth Hamilton


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  • Mr. Tafoya

    Would have given all Stars but when I got my car fix it took month and a half for them to finish all repairs to it.

    Dealer Response

    Thank you for the review!


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    Would have given all Stars but when I got my car fix it took month and a half for them to finish all repairs to it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the review!


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  • Service quicker than expected. Comprehensive estimate.
    August 31, 2017

    Great job on finishing my service more quickly than expected, even though I was quite early for appointment. Great estimate on new tires too. Se...


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    Great job on finishing my service more quickly than expected, even though I was quite early for appointment. Great estimate on new tires too. Service was at Covington Service Center. Not sure which associates helped me. Gave 5 star ratings to all.

    Does recommend this dealer
    Came in for service or repair

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