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4 lifetime reviews.

  • 1.0 out of 5
    Nice Facility, Incompetent Service Department
    May 17, 2015

    Had B1 service done on my C250 at Fannin's. They did not reset the service interval indicator, did not replace the wiper blades, and worst of all they... put the rear tires on the front and the front (different size) tires on the rear. The maintenance manual emphatically states that these tires should not get rotated. I also confirmed this with another Mercedes service department in a different city. now I wonder what else they may have done incorrectly. For the $400+ I spent, I expected better.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    Never buy from Fannin
    June 25, 2013

    We bought the first c300 that Fannin sold. We no longer have the vehicle and are looking for a new Mercedes BUT would never buy anything from Chris Fa...nnin. There was NOT one time that our car was repaired properly the first time and many times not the second. We never got all the extras that were ordered with the car.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    Wish it was better
    December 14, 2012

    They will not deal with prices Parts and repair service better than normal. But repairs they dont seam to go the extra time to get it completely 100% ...trouble free. Had two repairs done there 1 was 100% sat. the other had to take back during a trip. That cost me money even though the repair was covered.

    4.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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Fannin Imports
7405 KY-5 Ashland, KY 41102
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