Reviews

Average Ratings

4.9
586 lifetime reviews. Includes reviews of Toyota of Somerset from DealerRater.com
  • Excellent experience all the way around.

    My mother and I recently visited Toyota of Somerset. Our salesman Stacy was one of a kind. He is a genuine , honest, and funny salesman. Mr. Johns...

    Dealer Response

    Thank you very much for your kind words. We appreciate your business and are glad to Welcome you to the Toyota of Somerset family!


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    My mother and I recently visited Toyota of Somerset. Our salesman Stacy was one of a kind. He is a genuine , honest, and funny salesman. Mr. Johnson who helped with the financing and paperwork was also a true pleasure. Both gentlemen made sure my mother had an excellent car buying experience. Very efficient, she did not have to wait long. -- Sometimes you go into dealerships and you sit there for hours on end... Not at Toyota of Somerset. Thank you to everyone!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you very much for your kind words. We appreciate your business and are glad to Welcome you to the Toyota of Somerset family!


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  • Very Good Experience
    September 20, 2017

    A very good experience. Stacy was not pushy and was very efficient. Everyone was friendly and made the experience relatively painless. Kudos to th...


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    A very good experience. Stacy was not pushy and was very efficient. Everyone was friendly and made the experience relatively painless. Kudos to the whole crew.

    Does recommend this dealer

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  • Loven our RAV4
    September 18, 2017

    First we want to say thank you to everyone at Toyota of Somerset that made this sale happen, especially to our salesman Christian Long, he answere...


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    First we want to say thank you to everyone at Toyota of Somerset that made this sale happen, especially to our salesman Christian Long, he answered every question we had and took the time needed to make sure we completely understood the vehicle we had chosen, from the added safety features, warranty, upkeep add ons available to us though this dealership, just to name a few! We ??Love our RAV4! Call Christian Long for your next Auto from Toyota of Somerset

    Does recommend this dealer

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  • EXCELLENT
    September 18, 2017

    Christian was so helpful he took the time to answer questions, and showed us options. Never felt rushed. Our next purchase will be through him.


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    Christian was so helpful he took the time to answer questions, and showed us options. Never felt rushed. Our next purchase will be through him.

    Does recommend this dealer

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  • A good experience
    September 18, 2017

    Christian was well informed and helpful in explaining the options on the RAV4. No high pressure and understood my situation in needing the type o...


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    Christian was well informed and helpful in explaining the options on the RAV4. No high pressure and understood my situation in needing the type of vehicle my wife and I leased. My wife and I have had good expierience with the Toyotas we have purchased.

    Does recommend this dealer

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  • Very good service!
    September 18, 2017

    The dealership is a great dealership! Their customer service is phenomenal and their prices were in matchable! Very friendly employees and they g...


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    The dealership is a great dealership! Their customer service is phenomenal and their prices were in matchable! Very friendly employees and they go out of their way to ensure your experience is as good as possible

    Does recommend this dealer

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  • Exceptional Service
    September 18, 2017

    The guys here were absolutely wonderful! I spoke with Christian what a felt like a million times on the phone:-) he went above and beyond to make ...


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    The guys here were absolutely wonderful! I spoke with Christian what a felt like a million times on the phone:-) he went above and beyond to make sure my questions were answered. Dave worked extremely hard to get me financed and made sure that I was approved prior to me driving 2 1/2 hours to get there. When we arrived Christian was with another customer so Jason stepped in to assist and brought the vehicle up for a test drive, he also was very knowledgeable about the vehicle and answered every question that my kids could throw at him. Lloyd was extremely polite (as was everyone else) we were actually the last customers in the building (this was around 8pm and they closed at 6pm) and not one person complained... This was one of the most pleasant car buying experiences that I have had thus far and I would definitely recommend anyone who's looking to buy a car to reach out to these guys.

    Does recommend this dealer

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  • 2017 Highlander Lease
    September 15, 2017

    My wife went to the dealership in the afternoon to look at the Highlanders. During the visit she worked with Jeff who was very nice, very helpful...


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    My wife went to the dealership in the afternoon to look at the Highlanders. During the visit she worked with Jeff who was very nice, very helpful. We returned once I got off work to look at what my wife had found. Jeff was busy so he deferred us to Christian. Christian was also very hopeful, continuing the trend of good sales people we have encountered at this dealership. When we originally arrived Christian got the keys to two different vehicles for us. We wanted to drive the SE, and the limited trim packages. We drove the limited first. Once we arrived back at the dealership from the testdrive, that is when things took a turn. That was also our first encounter with Isaac. We pulled back into the lot directly behind another couple who were also looking at the SE and a couple of other models, but we could tell that their intentions were primarily geared toward the SE. At this time, this particular dealership only had one SE in stock. Isaac began helping the other couple. At the request he began to search for the keys for the SAT, and Christian told him at that point that he had already gotten the keys out and put them in the vehicle because we were looking at it. Isaac took his customers over to the vehicle and began showing it to them. At the same time I walked over to it and began looking at it also, Mainly waiting for them to get done so that I could take it for the test drive. During this time Isaac told the other couple that they could read it, which was fine, we didn't care to wait for them to get back. He instructed them to park it's up near the door when they were done. That was the first set of alarm bells. Have a feeling were this was going, we were waiting for them by the door when they got back. At our urging, Christian tried to get the keys from Isaac so we could take our test drive. Isaac refused. As in, "I already have the keys. "And then he turned and walked inside. At our request, Christian brought us the sales manager, Lloyd. He said he would talk to Isaac. He came back and said the other couple were interested in it and we would not be able to test drive it. We assured him that we would either test drive it, or leave, that we understood we may not be able to take it home that day if the other couple purchased the one in stock and we had to wait for another one to come in, but we had just as much right to take our test drive as the other couple since they were still talking numbers at that point and no documents had been signed. Unsurprisingly, he came back with the keys. The rest of the trip was largely uneventful, but I feel it is worth noting that Isaac avoid all contact, verbal, eye, or otherwise, the rest of the five hours we spent at that dealership that night. There was never an apology for being so rude, and rude he was. We informed Lloyd, who was trying to maintain control of the situation, that regardless of his customers Isaac's attitude and demeanor reflected on the entire dealership, and reached way past this particular sale. Summary: If you want a kind easygoing sales professional, Christian and Jeff are highly recommended. If you want to deal with a complete a$$hat, Isaac is your guy. As for the dealership on the whole... it's got its pros and cons. I may not avoid it in the future, but I won't be going out of my way to go back. My time is too valuable to deal with unreasonable people and this situation turned what would have been a theee hour trip into a five hour trip with a side of high blood pressure. I'll mark that I would recommend the dealership but it will be with a word of caution.

    Does recommend this dealer

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  • My car purchase
    September 15, 2017

    My sales Representative was Christian Long, and he went above and beyond to make sure I was happy with the purchase of my car,very polite and so h...


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    My sales Representative was Christian Long, and he went above and beyond to make sure I was happy with the purchase of my car,very polite and so helpful!

    Does recommend this dealer

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  • Great deals and great service!
    September 12, 2017

    As usual, it was a pleasure doing business with you all, and we are enjoying our new Sienna van very much. We consider Toyota vehicles to be top ...


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    As usual, it was a pleasure doing business with you all, and we are enjoying our new Sienna van very much. We consider Toyota vehicles to be top of the line in transportation and Toyota of Somerset to be a first-class dealership! We are grateful for Jeff Hall, Othel Turpin, Lloyd Johnson, and Chris Gambill, all of whom are always at-the-ready to make our buying experience a satisfying one! We have traded with this group for many years, and have always been exceptionally pleased with the service we have consistently received!

    Does recommend this dealer

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