New 866-224-2050 Dealer Website
Used 855-887-6158 Email Dealer
Service 866-331-4077

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Reviews

Average Ratings

4.0
Average based on 8 reviews.
  • Excellent experience with my first new car

    I recently chose Acura of Columbus to start the process of leasing a 2016 ILX. Zack was the sales representative that I worked with. He was very h...


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    I recently chose Acura of Columbus to start the process of leasing a 2016 ILX. Zack was the sales representative that I worked with. He was very helpful and really made the whole process very easy. He was very patient from the test drives to trading my vehicle in. He also walked through all the features and made sure I had a good understanding of how things worked.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good customer service

    Was shopping for a used MDX. The salesperson contacted me by phone and said the car was sold. He followed up later and asked if I was still lookin...


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    Was shopping for a used MDX. The salesperson contacted me by phone and said the car was sold. He followed up later and asked if I was still looking. I was impressed with the personal contact, but not the dealer stock photos of the used cars I asked about. I believe cars should not be listed for sale without several good photos inside and out. My only suggestion for them and any fine dealer. I did buy a Acura TL from a dealer who had photos. When you shop on-line, good pictures will get you to the lot for a test drive. Cars.com is a great place to start looking for a car.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Recent Service Department Quality Issue

    After several years of receiving very high quality service and a very enjoyable buying experience at this dealer in 2006, I began experiencing iss...

    Dealer Response

    Please contact me at johnconnelly@acuracolumbus.com. I am the owner of the store and we have owned the store since it opened in 1986 as the first ...


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    After several years of receiving very high quality service and a very enjoyable buying experience at this dealer in 2006, I began experiencing issues with both of my cars in recent years. I took both cars in for 100,000 + mile servicing and had similar experiences with both. I had to take them back to the dealer due to faulty repairs in the respective 100,000+ servicing. The dealer also found additional costly issues the very next time I took them in for routine oil changes. I never did get a satisfactory explanation of why the additional issues went undetected in what I expected to be thorough analyses in the dealer's prior service. I suspect that service department revenue was down. Now I've lost the trust that I enjoyed for years, which was the reason I bought a second car from the dealer. I had similar experiences with another dealer where I bought my daughter's car. I sold her car and vowed to never buy a car from that dealer of have a car serviced there again. Now this dealer is on my watch list. Also, when buying a used car from this dealer, I asked to see a CarFax report on the vehicle. The sales manager gave me a document that was not a CarFax report. I didn't know any better at the time, as I had never seen one before, but I've since learned what a genuine CarFax report looks like. I suspect all of my issues are related to cost-cutting initiatives and turnover, but am not certain. It was a few short years ago that I would have rated this dealer 5 stars across the board, but no more.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Please contact me at johnconnelly@acuracolumbus.com. I am the owner of the store and we have owned the store since it opened in 1986 as the first Acura store in Ohio. I'd like to know your name so I can research your history with us so we can improve. I am very disappointed that you have bad feelings about our store. The assumptions made in your comments are completely incorrect. There has been no cost-cutting in Service and Car Fax is a staple of our used car business. Our family has not stayed in business the last 28 years by employing short-cuts. That is not a recipe for success. As you know as a customer of ours, every customer receives an email from me asking about your service experience. I would have been happy to address any questions that you had if you would have reached out to me. I hate to upset any of our customers and I would like the opportunity to help. Thanks, John


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  • Excellent used car buying experience

    Recently bought a 1998 Honda Accord that was taken in on trade. They had advertised it on Cars.Com, and due to timing didn't have pictures. I post...


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    Recently bought a 1998 Honda Accord that was taken in on trade. They had advertised it on Cars.Com, and due to timing didn't have pictures. I posted a note before they opened, and promsptly received a phone call from a sales person after they opened. He took the time to take photo's and sent them to my cell phone. They were open and honest in describing the vehicle condition, carfax, etc., so when i went to the dealer it was with my eyes open. There was no pressure, and they were quite helpful. Buying process was quick, to include temp titling (20 minutes). Price was excellent and way below book, and even offered to do repair at their expense as part of selling process. Repair part was only one left in the country, and it took a few days to be shipped in, and they promptly put it on, and i was notififed when it was ready. Excellent process, service, and experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Browsing

    We were looking to test drive a 2014 MDX and were approached in the parking lot by a very pleasant employee. We had done a lot of research online ...

    Dealer Response

    Honda fan from Worthington, Please give me a call at your earliest convenience. My direct cell number is 614-325-5590. I don't understand how you...


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    We were looking to test drive a 2014 MDX and were approached in the parking lot by a very pleasant employee. We had done a lot of research online and had already looked into which exact vehicle we were interested in. Unfortunately we were promptly brought to the show room to look at the model in there, when the exact model we wanted was in the lot. The employees must have been having a meeting, but we were left in the show room after asking to test drive the car we wanted. To kill time we looked at other cars but after about 15 minutes we decided not to purchase our vehicle here and left. The sales associate was nice when we briefly spoked to him.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Honda fan from Worthington, Please give me a call at your earliest convenience. My direct cell number is 614-325-5590. I don't understand how you could have been neglected for so long that's definitely not an acceptable experience but I want to make things right with you! If you are still considering an MDX, I promise you will not be disappointed with the solution that we can come up with. All I ask is an opportunity to speak with you. I appreciate the feedback and look forward to speaking with you personally. Jay Barger Operations Manager, Acura Columbus Cell = 614-325-5590 Email = jaybarger@acuracolumbus.com


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  • Very easy purchase

    One of the most pleasant car buying experiences I have ever had. No haggling, fair and quick. This was a referal and it was definately worth the t...


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    One of the most pleasant car buying experiences I have ever had. No haggling, fair and quick. This was a referal and it was definately worth the time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Certified Acura TL Purchase

    I did most of the dealing on the car over email with the internet sales department, which worked out well since i live over an hour and a half fro...


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    I did most of the dealing on the car over email with the internet sales department, which worked out well since i live over an hour and a half from the dealer. They had a few "program" cars which were basically loaners that the dealer certified with Acura. I took the car for a test drive and I said "this car is certified right?" and he acted as if it wasn't. I then looked at the windshield and it had a giant "certified" sticker on it. Eventually they had to honor it, even though they didn't negotiate the price with this in mind. Then after the deal was done, i noticed a giant gouge in the rear bumper, which they also fixed prior to delivery, but after haggling, which i didn't feel i should have had to do. The rest of the delivery was fine. The only other issue was the painter who worked on the car was sloppy. The paint job on the bumper looked nice, but there was paint overspray on every window of the car, which i had to scrape off the windows myself. Considering the price of this car, i feel it should not have been delivered like this. Overall, a good value, but just keep on top of your stuff when you go.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Looking

    We are looking at purchasing a new MDX went to dealership test drove the MDX. Also looking at a used RDX salesman had car ready to go no pressure....


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    We are looking at purchasing a new MDX went to dealership test drove the MDX. Also looking at a used RDX salesman had car ready to go no pressure.We will be back!!! Thanks

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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