Reviews
Stephen Revard
Stephen Revard did an excellent job. He was very curteous, extremely helpful and made me feel very acceptable. He knows his business and helped my experince with the new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are thrilled to hear of your satisfaction with Stephen Revard here at Crown Mercedes-Benz Dublin. It is customers like you that make our job such a joy to do day in and day out. We look forward to serving you again in the future. Your Friends at Crown Mercedes-Benz Dublin
Great experience
My wife and I met Grady Nance and had a remarkably wonderful car buying experience. The whole process flowed smoothly. A beautiful car and a wonderful experience. Thank you Grady
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! Your Friends at Crown Mercedes-Benz Dublin
Above and Beyond!
We recently had our SL serviced at Crown and Dave Kohler was amazing with his attention to detail! Dave kept in contact with us during the entire process and explained the services before they were performed, no surprises! Thanks, Dave, for going above and beyond and for your professional and warm consideration. Please thank our tech as well!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues. Your Friends at Crown Mercedes-Benz Dublin
Sales and Service Top Notch!
We have both sales and service experience with Crown and though it has been over a year since we were just looking and ultimately purchased our E350 Coupe (still loving it!) it would be remiss not to mention another valuable member of the Crown team, Dustin Holland. Dustin was our first contact with Crown and he made the sales experience a pleasure (who can do that?). He is professional and pleasant and follows through even after the sale and is now Finance Manager. Thanks Crown because your people really do make the difference!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your very kind review. We are delighted to hear that your experiences with us, from start to finish, were so positive! We look forward to working with you again. Your Friends at Crown Mercedes-Benz Dublin
Thanks Guys!
I came in last week to meet with Dave Kohler in service. Dave helped me (as usual) with a few minor repairs and I thought was going to be painless. It ended up I had another costly issue I wasn't expecting mechanically. I explained to Dave I wasn't happy putting anymore large repairs into the current vehicle and wished I could just trade it in. Dave walked me through the process and introduced me to a life-saver...."Michael Antauer" in the sales department. Michael made it very simple to drive away that day in a brand new Mercedes Benz! It's really nice feeling like I have friends in the car business! Thanks again guys!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! Please let us know when your new vehicle is ready for its first service. You won't be disappointed! Your Friends at Crown Mercedes-Benz Dublin
True value for the price
I purchased my used c class almost one month ago from Andrew Ruck. The price was great and the service was amazing. I live in Westerville and although there is a dealer closer to me I picked Crown first because the car was the lowest in the area but secondly because upon my arrival the car looked to be the cleanest in the area too. I have to admit that the car was somewhat of an impulse buy (after the third visit) but Andrew did make me feel comfortable with the purchase of my first luxury car. After a month of driving the car is still in great and no surprises have come up. I even took the car on a long road trip. I plan on recommending Crown to everyone I know!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Andrew Ruck will be thrilled to hear your kind words as well. Your Friends at Crown Mercedes-Benz Dublin
Dave Kohler Crown Mercedes Exceeds
I made the mistake of not purchasing my first Mercedes through Crown. I happily landed at their service department after several unfortunate visits with other Columbus Mercedes servicing options. I worked with Dave Kohler through the years, and in December when it came time to trade up, I couldn't think of a better place to purchase my new Mercedes. Dave helped establish my relationship with their sales department and has continued to bend over backwards to ensure that I receive the very best treatment. When enduring an unfortunate "hit-and-run" incident while traveling last week, Dave was on my top list to contact. After assessing the damage, he gave me great recommendations and even set me up with a spare C300 while my car was taken to the certified Mercedes repair shop. I can't thank him enough as I'm currently almost 9 months pregnant and his generous efforts have definitely made this incident easier to digest and has allowed me to continue my life as usual. Thank you, Dave Kohler and Crown Mercedes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words. We are happy to hear of your wonderful experience at our dealership and appreciate you sharing it with us. Dave Kohler is a great member of our team and will be thrilled to hear you were so pleased. We look forward to serving your future automotive needs. Your Friends at Crown Mercedes-Benz Dublin
Crown Mercedes and Dave Kohler -- The Best!
I've owned Mercedes Benz products for forty years and I've worked with many dealer service personnel and techs. In all respects Crown and Dave Kohler stand out as the best I have ever worked with. My car was recently in Crown's shop for several days and I grew more confident with each passing day that it was being taken care of by top professionals led by Dave. Dave is a "car guy." That comes through immediately. He's highly knowledgeable about all cars and especially about Mercedes Benz. Knowing that my car was handled by a complete professionals like Dave was reassuring. Dave contacted me every day and he told me what was needed, what had been uncovered what was being done. Dave showed genuine concern for me and for my car to be returned in perfect condition. He remarked several times, 'I know this is taking a while but I want you to love it when you get it back.' The car now runs better than ever and I love it. Crown Mercedes Benz is the place to go. Dave Kohler is the man to see.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We would like to extend our most sincere gratitude to you for taking the time to write this review. We strive for excellence in all aspects of our dealership and it is encouraging to hear that you have noticed our hard work. We look forward to seeing you in the future. You Friends at Crown Mercedes-Benz Dublin
Justin Dill and Crown
Justin was very professional and very attentive to our needs. Justin and his coworkers are very efficient. He kept us informed on the service of our E350. Crown always has a loaner ready for us when the service is going to take some time. This is the second car have leased from Crown.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your time and feedback. We are so happy to hear that your service experience with us was so great! Please let us know if you have any other issues. We would be happy to help! Your Friends at Crown Mercedes-Benz Dublin
MB R350 purchase 4/2/2013
I was a 'woman on a mission' to get the right car, right price, and close deal quick. I did not have a lot of time. I had done my research online and called the dealership. The person who fielded the call was Grady Nance. He listened and promised to get answers about cars' availability. Car I wanted had a probable buyer, but the vehicle I was interested in does not stay on inventory long, and I was not surprised to find seriously interested buyer already there. Grady stayed on the case for my car...when the other interested buyer dropped out, Grady called and I ran over to see it. Grady had car waiting for me in front of dealership. I drove over 60 miles to see this car, and I was prepared with financing approval. Grady was very helpful, thorough, and his stewardship of my purchase was spot-on, time responsive, and he coordinated all the steps to get me out the door that same day. I highly recommend Mr. Grady Nance at Crown Mercedes.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
On behalf of all of us here at Crown Mercedes-Benz Dublin, thank you for your kind words. We are happy to hear of your wonderful experience at our dealership and appreciate you sharing it with us. Grady is a great member of our team and will be thrilled to hear you were so pleased. We look forward to serving your future automotive needs. Have fun cruising around town in your new car! Your Friends at Crown Mercedes-Benz Dublin
