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Reviews

Average Ratings

3.7
41 lifetime reviews.
  • highly recommend

    Very easy process and great service from Mark and Vincent. Thanks!

    Dealer Response

    Josh, thank you so much for your 5 star rating and review of our dealership! We are grateful that you would share your review of our dealership pu...


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    Very easy process and great service from Mark and Vincent. Thanks!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Josh, thank you so much for your 5 star rating and review of our dealership! We are grateful that you would share your review of our dealership publicly in this way! Thanks again!


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  • Over Priced

    When you contact the service center, the customer service varies depending on who you get to talk to at that moment. Once you get the break down ...


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    When you contact the service center, the customer service varies depending on who you get to talk to at that moment. Once you get the break down of the actual charges, which every time I had contacted them for pricing was well above the national averages... they then try to convince you that they can wiggle the price down if you get a lot of work done at the same time. I simply needed them to provide scheduled maintenance this last time and I asked again for pricing which they offered up at $400 - over double the national average for the needs of the service call - oil + filter change, tire rotation, brake inspection, wiper inspection. The reality is that smaller dealers located across the state offer the same if not better service ability, but at a much more reasonable cost to the car owners. I will not be taking my business back to MAG from this day forward.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Never buying from here

    I was told to come in for a test drive and to fill out for a car. I made it at the appointed time and they had me sign to take a test drive. And t...

    Dealer Response

    Thank you for your feedback. It is because of comments like this that we strive to get better everyday and have shared your review with all the ma...


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    I was told to come in for a test drive and to fill out for a car. I made it at the appointed time and they had me sign to take a test drive. And then the appraised my vehicle way under value, and then they said I wouldn't get approved through anyone and I would need $3,000 down. Well needless to say I went somewhere else. Found something newer and less miles

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback. It is because of comments like this that we strive to get better everyday and have shared your review with all the mangers at MAG. We apologize we were not able to serve you better this time around, but know that future customers will receive better service in the future because of your input. Thank you for reading this.


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  • Expedited purchase

    Purchased a used car for my son at MAG. I felt their used car selection was far better than any dealership we had visited. O ur salesman and the m...

    Dealer Response

    Thank you so much for your 5 star rating and review of our dealership. We really appreciate the feedback. Even more, we actually shared your comme...


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    Purchased a used car for my son at MAG. I felt their used car selection was far better than any dealership we had visited. O ur salesman and the manager were respectful and worked with our price point. We were able to complete our purchase quickly.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your 5 star rating and review of our dealership. We really appreciate the feedback. Even more, we actually shared your comments company-wide! It's because of customers like you that make business more enjoyable and fun! Thank you again and we look forward to serving you in the future!


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  • Timely Response, great customer service

    MAG was offering our ML350 on Cars.com. The price was fair and the service was even better. Mark in used cars really took his time and made sure t...

    Dealer Response

    Thank you so much for your 5 star rating and review of our dealership. We really appreciate the feedback. Even more, we actually shared your comme...


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    MAG was offering our ML350 on Cars.com. The price was fair and the service was even better. Mark in used cars really took his time and made sure the deal was just right. The used car manager Megan was very pleasant and a joy to work with. I flew from KC to Ohio to pick up the car and they picked me up at the airport and took me directly to the dealership. I had no idea the size of the campus before I got there, but let me tell you everything was top notch, very impressive. To Megan and Mark thank you for making my purchase very enjoyable!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your 5 star rating and review of our dealership. We really appreciate the feedback. Even more, we actually shared your comments company-wide! It's because of customers like you that make business more enjoyable and fun! Thank you again and we look forward to serving you in the future!


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  • Amazing experience!

    Worked with Megan at MAG to purchase a used pathfinder. She made the experience completely painless and speedy! I have recommended MAG to many fr...

    Dealer Response

    Thank you so much for your 5 star rating and review of our dealership! Megan is an asset to our dealership and we are grateful that you would shar...


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    Worked with Megan at MAG to purchase a used pathfinder. She made the experience completely painless and speedy! I have recommended MAG to many friends and we will be back in the future!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your 5 star rating and review of our dealership! Megan is an asset to our dealership and we are grateful that you would share your review of our dealership publicly in this way! Thanks again!


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  • Great Program..all the way thru

    I've got to give this team at MAG 5 stars from service to sales, to the sales MGR to the overall MAG operations manager. I had to work with all en...

    Dealer Response

    Kirt, thank you so much for your 5 star rating and review of our dealership! We really appreciate the feedback. Even more, we actually shared your...


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    I've got to give this team at MAG 5 stars from service to sales, to the sales MGR to the overall MAG operations manager. I had to work with all ends of this team and have to say that've assembled one incredible bunch of folks that are professional, kind and they actually 'care' whether you buy from them. These folks are a) prompt with communication, b) has the ability to listen c) has the ability to act and see the consumer point of view and d) will go to another level to be sure satisfaction is achieved! World Class...perhaps all of us in business should take a lesson from this management team!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kirt, thank you so much for your 5 star rating and review of our dealership! We really appreciate the feedback. Even more, we actually shared your comments company-wide! It's because of customers like you that make business more enjoyable and fun! Thank you again and we look forward to serving you in the future!


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  • Customer Service a real negative..

    We all have a choice to buy from anyone. If you're looking only for price, MAG might be 'a' stop you make. If you're concerned about customer serv...

    Dealer Response

    Kirt, thank you for your feedback of our dealership. We have to apologize for not getting into touch with you before you posted this because we tr...


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    We all have a choice to buy from anyone. If you're looking only for price, MAG might be 'a' stop you make. If you're concerned about customer service 'after the purchase' ..this is not the place to go. Bought a Volvo at MAG about 6 weeks ago and was given a deal that fit my budget, only to realize that a significant option was left off. I emailed and called them to get this arranged. I had spoken directly to the service guy in which he shared he didn't know if he could go anything - great guy - but he was right, he was out of his sphere. I had tried to talk with the sales manage..3 emails and a phone call requesting he call me..to this moment, I've not heard from him. The financial man called me, I shared my story, he promised that the next day by 'end of day' he would call me...that 'end of day' never came. I had the big boss of the entire group call me, I shared my story, he said he'd be back to me right away. I'm not sure what right away is but could right away be in the range of days? Watch what you buy as sometimes there could be something removed, not explained or otherwise eliminated without your knowledge only to find out later.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Kirt, thank you for your feedback of our dealership. We have to apologize for not getting into touch with you before you posted this because we truly take it upon ourselves to ensure each customer that visits MAG has a truly exceptional experience.


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  • MAG is the best

    They are all a top notch team at MAG. From Sales to Service, their customer service is the best around. I'm telling you, they will earn your busin...

    Dealer Response

    Teej, thank you so much for your 5 star rating and review of our dealership!. We really appreciate the feedback. Even more, we actually shared you...


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    They are all a top notch team at MAG. From Sales to Service, their customer service is the best around. I'm telling you, they will earn your business morally, legally, and ethically right! Haha! Seriously though, go visit to see the vehicles at least. The facility is beautiful and stunning! Ask to see the Rolls Royce room for a special treat!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Teej, thank you so much for your 5 star rating and review of our dealership!. We really appreciate the feedback. Even more, we actually shared your comments company-wide! It's because of customers like you that make business more enjoyable and fun! Thank you again and we look forward to serving you in the future!


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  • Buy a new car which can't be stared next day!

    Buy a new Volvo XC-60, which can't be started next day! The screen showed: 'Low battery charge Power save mode', finally the battery was replaced ...

    Dealer Response

    Thank you for sharing your honest review with us. We are so sorry that you had a mediocre visit with us as we strive to please every customer. Wha...


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    Buy a new Volvo XC-60, which can't be started next day! The screen showed: 'Low battery charge Power save mode', finally the battery was replaced by ther dealer closing me.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your honest review with us. We are so sorry that you had a mediocre visit with us as we strive to please every customer. What could we have done differently to earn a 5 star review?


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