Reviews

Average Ratings

3.8
78 lifetime reviews.
  • Buy a new car

    I was not relaxed about the idea of buying a new car. Salesman made it easy as he explained each step and answered all questions I had concerning...


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    I was not relaxed about the idea of buying a new car. Salesman made it easy as he explained each step and answered all questions I had concerning the Car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Bought Here and Serviced Here

    So I bought a used 2015 Toyota Tacoma from here and within the first year, the truck started to have some issues. I know how most dealerships are ...


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    So I bought a used 2015 Toyota Tacoma from here and within the first year, the truck started to have some issues. I know how most dealerships are like fighting with a badger to get anything done. I was frustrated and I hate having to do things like this. I was very surprised by how helpful they were and how they were willing to go above and beyond to help me out. I have never found or experienced service on the level that they provide.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • A Very Pleasant Experience

    When I walked into Tansky Sawmill Toyota on a Friday afternoon, Richard Norman greeted me with a smile and handshake within 3 seconds. I was inte...


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    When I walked into Tansky Sawmill Toyota on a Friday afternoon, Richard Norman greeted me with a smile and handshake within 3 seconds. I was interested in the RAV4 and wanted a test drive, so we talked and he showed me the safety features and let me take a solo drive. I'd been driving my 2001 Toyota Celica "Scarlet" for 8 years and needed something larger, and I had an offer to sell that I couldn't refuse. I was also looking at a Honda, but the Honda dealership would not let me take a solo drive even with my license and proof of insurance. So I asked Richard about an extended test drive of a RAV4 Platinum and he arranged it and they let me keep it from Saturday until Monday. I love the RAV4 and just made my first purchase of a new vehicle since 1987! Working with Richard Norman during this whole process has been the most pleasant vehicle transaction I have experienced, and I've been driving for over 40 years. Richard was very responsive when I had questions, both by phone and text. I would highly recommend him to anyone I know looking for a new or used vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Horrible

    I went in 4/18 @ 6:50pm to test drive the 2017 RAV4. I walked in and there were NO sales people available. A sales manager was sitting in the fron...


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    I went in 4/18 @ 6:50pm to test drive the 2017 RAV4. I walked in and there were NO sales people available. A sales manager was sitting in the front desk playing with his phone as i stood in front of him WAITING for him to finish updating his Facebook profile - I let that go. I asked him if I can test drive the new RAV4 and he tells me the he only has two sales people on the floor and they were both busy and that I would have to wait - I let that go, as Im practical and understand dealerships, or any other business for that matter can be busy or short handed. I asked him if he can toss me the keys so that I can test drive the car instead of waiting as its difficult to test drive a vehicle because of my INSANE schedule. He tells me NO, and that I would have to wait for a salesman. Why do I have to wait for a salesman to test drive a vehicle that I'm serious about purchasing? What are you doing at the moment that is earth shattering that you cant allow me to take the vehilce for a test drive? Take my drivers license and give me the keys to the car so I can test drive it instead of having me wait there until a sales person is free AND then test drive the car? That sounds silly to me. Is Tansky Toyota in the business of selling cars and providing adequate customer service? Do you care about customers that are serious about purchasing a Toyota? I have been completely turned off by this experience and specifically this dealership, and more over by the gentleman at the front desk when I walked in. I was SUPER interested in the 2017 RAV4 but since this poor customer service experience, I will be taking my hard earned cash elsewhere - Honda to be exact. If anyone in management from Tansky Toyota or Toyota corporate is reading this, this is trully unacceptable. As I work for one of the largest employers in central Ohio (hint: its a large bank), I will be telling EVEYONE there, as well as all my friends and famly to avoid this dealership and Toyota.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • so far so good i am still token to the deallers

    there customer service are great there response is very fast, answer all the question i ask in a timely manner i like that. hopefully i get a good...


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    there customer service are great there response is very fast, answer all the question i ask in a timely manner i like that. hopefully i get a good dear from the dealer to buy this car.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Stay away if financing.

    I was told the bank required me to get extended warranty in order to complete purchase. After speaking with bank myself later I found out that thi...


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    I was told the bank required me to get extended warranty in order to complete purchase. After speaking with bank myself later I found out that this was untrue. Extra money on my loan that I would have never added.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Coder

    Excellent sales and service provided. It makes everything a more than pleasant experience. Being a long term customer I would not go anywhere else...


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    Excellent sales and service provided. It makes everything a more than pleasant experience. Being a long term customer I would not go anywhere else. Thank you Richard Norman for helping me lease my RAV4 Platinum. I love it!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lack of common courtesy!

    When a car that I made over a 3 hour round trip to look at was no longer available, this dealership made no attempt to contact me or apologize for...


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    When a car that I made over a 3 hour round trip to look at was no longer available, this dealership made no attempt to contact me or apologize for the inconvenience. No attempt was made to display common courtesy and kindness by just plain saying, "I am sorry" in a genuine way. Rather, I was told very rudely that I should just understand. This is poor customer service.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Richard Norman

    I shopped around for the truck I wanted throughout Michigan and Ohio. Richard Norman was a difference maker in my decision as he made the process ...


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    I shopped around for the truck I wanted throughout Michigan and Ohio. Richard Norman was a difference maker in my decision as he made the process fun. Richard was able to find the vehicle I wanted and was able to make the process painless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • James Traitz

    I was extremely satisfied particularly by the way Richard Norman treated my daughter and me - He will be the chief reason that I will give my repe...


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    I was extremely satisfied particularly by the way Richard Norman treated my daughter and me - He will be the chief reason that I will give my repeat business to your dealership ; Richard is the best

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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