I've purchased several from this dealership and continue to go because it's extremely easy and a trustworthy place. I've also used their service depar...tment a few times. They are thorough and quick with the repairs. I work with salesman Jeff Cavendish for every purchase as I know he will get the best deal for me and is honest about every detail. Every purchase has been extremely easy and fast. I definitely recommend this dealership and this salesman.
Shawn did a great job of getting me the best deal and along with making sure it was a fast process. I am looking forward to working with this dealer... again.
Hey Ron! We look forward to working with you again as well! Shawn is great, and we are oh so lucky to have him as a member of our team! We'll see you ...soon. Happy New Year!
Found a truck I liked on-line and began a dialogue with Jake, my salesman. He was fantastic to work with a we quickly closed on a price I found accept...able. He had the truck brought to my home, since I lived 90 miles away. I was able to evaluate the truck and even sent it back for some minor fixes. Everything was handled professionally and courteously. The truck was redelivered a couple days later. The delivery drivers were even great - true ambassadors for this dealership Could not be happier with the experience, would look to buy from them again
Mick3411 - Thank you so much for this review! We are so happy that Jake at Coughlin Ford of Johnstown was able to put you in the vehicle of your dream...s! We can't wait to continue working with you in the future as we move forward through the New Year!
My Ford was taken in on time, the work done professionally, and personal contact more than once. Makes me feel like a customer, friend, and not just a... number. Very happy with you.
This is the 3rd vehicle we have purchased from Coughlin. Each time Jeff Cavendish has been great to work with, going the extra mile to make sure we ha...ppy with our deal. This time he arranged for us to pick up our vehicle in Chillicothe rather than driving the full distance to Johnstown. Paperwork was prepared in advance and we probably weren't at the dealership over 15 minutes and much of that was making small talk with the people who delivered the vehicle. We recommend Coughlin to anyone who we know that is looking to buy a new vehicle. I have to trade my work vehicle every 3 years. There is no question in my mind as to where I will be shopping for my next new vehicle. Keep up the good work.
Jeff Cavendish made buying the perfect car, perfectly smooth. From over 100 miles away we worked though a quick and easy Q&A and negotiation. Two hour...s later I was on site and found everything EXACTLY as Jeff described. A few signatures and a handshake later I was driving home a fabulous ride. Jay Shepler breezed through the paperwork and red tape with me, going above and beyond. No mess, no stress. I only wish these guys were closer, I'd go to them for service too. Nice work, Coughlin Crew!
I was thrilled with the service I got from both Shawn Hubbard and Jay Casto. They worked hard to find me the truck I wanted for the price that I neede...d. I appreciate the fact that they weren't high pressure salesmen AT ALL. They treated me like a friend and a neighbor who just wanted me to be happy with my purchase. Thank you to both of them! :)
Thank you for the kind words Nancy and we are very happy that you were able to find the right truck that fit what you had in mind! Please let us know ...if we can do anything else to help you!--Brandon Sandmann, Coughlin Cars
Excellent, 5-stars, A+. Salesman (Jeff Cavendish) was patient and worked through the deal carefully. Features of the new truck were explained; sales f...ollow-up was excellent; service work performed the following week (Jeff Sweeney) was outstanding. I've sent multiple folks to Coughlin-Johnstown. A friend bought a new F-150 the week before I bought mine. Coughlin-Johnstown is how a car store should operate.
John, thank your for the review and we are happy that you had a great shopping experience with us! Our goal is to make sure all of your needs are hand...led in a timely and efficient manner and it seems the two Jeffs made sure that was the case. We look forward to your next visit! Brandon Sandmann, Coughlin Automotive
Took my 175,000 Ford Fusion in for it's first repair (right wheel bearing). Really appreciate the top notch customer service. Great communication rega...rding repair/cost/schedule to complete. Car was serviced and back on the road promptly as promised. Great service people. Thank you Johnstown Coughlin, keep up the fantastic work!
June 10 2016: George Smith and the other sales staff were terrific. Very good people! They gave me a really great price on a 2016 Expedition and were ...clearly up front and honest during the entire process -- which was remarkably quick and enjoyable. They did not waste a minute of my time.
Mark, I am glad that we were able to create a productive and fun buying experience for you!! Nice choice on the new Expedition with tons of passenger ...and cargo space! Come back and check out or Service Department for convenient quality work. -Jason Hensler Coughlin Automotive