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Reviews

Average Ratings

4.9
38 lifetime reviews.
  • Great experiences every time!

    I've purchased several from this dealership and continue to go because it's extremely easy and a trustworthy place. I've also used their service d...


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    I've purchased several from this dealership and continue to go because it's extremely easy and a trustworthy place. I've also used their service department a few times. They are thorough and quick with the repairs. I work with salesman Jeff Cavendish for every purchase as I know he will get the best deal for me and is honest about every detail. Every purchase has been extremely easy and fast. I definitely recommend this dealership and this salesman.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Another New Escape

    This is the 3rd vehicle we have purchased from Coughlin. Each time Jeff Cavendish has been great to work with, going the extra mile to make sure w...


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    This is the 3rd vehicle we have purchased from Coughlin. Each time Jeff Cavendish has been great to work with, going the extra mile to make sure we happy with our deal. This time he arranged for us to pick up our vehicle in Chillicothe rather than driving the full distance to Johnstown. Paperwork was prepared in advance and we probably weren't at the dealership over 15 minutes and much of that was making small talk with the people who delivered the vehicle. We recommend Coughlin to anyone who we know that is looking to buy a new vehicle. I have to trade my work vehicle every 3 years. There is no question in my mind as to where I will be shopping for my next new vehicle. Keep up the good work.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I'd Give Six Stars If I Could

    Jeff Cavendish made buying the perfect car, perfectly smooth. From over 100 miles away we worked though a quick and easy Q&A and negotiation. Two ...


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    Jeff Cavendish made buying the perfect car, perfectly smooth. From over 100 miles away we worked though a quick and easy Q&A and negotiation. Two hours later I was on site and found everything EXACTLY as Jeff described. A few signatures and a handshake later I was driving home a fabulous ride. Jay Shepler breezed through the paperwork and red tape with me, going above and beyond. No mess, no stress. I only wish these guys were closer, I'd go to them for service too. Nice work, Coughlin Crew!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Coughlin Ford in Johnstown is the BEST!

    I was thrilled with the service I got from both Shawn Hubbard and Jay Casto. They worked hard to find me the truck I wanted for the price that I n...

    Dealer Response

    Thank you for the kind words Nancy and we are very happy that you were able to find the right truck that fit what you had in mind! Please let us k...


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    I was thrilled with the service I got from both Shawn Hubbard and Jay Casto. They worked hard to find me the truck I wanted for the price that I needed. I appreciate the fact that they weren't high pressure salesmen AT ALL. They treated me like a friend and a neighbor who just wanted me to be happy with my purchase. Thank you to both of them! :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind words Nancy and we are very happy that you were able to find the right truck that fit what you had in mind! Please let us know if we can do anything else to help you!--Brandon Sandmann, Coughlin Cars


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  • Excellent store, I'm a repeat customer

    Excellent, 5-stars, A+. Salesman (Jeff Cavendish) was patient and worked through the deal carefully. Features of the new truck were explained; sal...

    Dealer Response

    John, thank your for the review and we are happy that you had a great shopping experience with us! Our goal is to make sure all of your needs are ...


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    Excellent, 5-stars, A+. Salesman (Jeff Cavendish) was patient and worked through the deal carefully. Features of the new truck were explained; sales follow-up was excellent; service work performed the following week (Jeff Sweeney) was outstanding. I've sent multiple folks to Coughlin-Johnstown. A friend bought a new F-150 the week before I bought mine. Coughlin-Johnstown is how a car store should operate.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, thank your for the review and we are happy that you had a great shopping experience with us! Our goal is to make sure all of your needs are handled in a timely and efficient manner and it seems the two Jeffs made sure that was the case. We look forward to your next visit! Brandon Sandmann, Coughlin Automotive


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  • Great Prompt Service Ford Fusion

    Took my 175,000 Ford Fusion in for it's first repair (right wheel bearing). Really appreciate the top notch customer service. Great communication ...


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    Took my 175,000 Ford Fusion in for it's first repair (right wheel bearing). Really appreciate the top notch customer service. Great communication regarding repair/cost/schedule to complete. Car was serviced and back on the road promptly as promised. Great service people. Thank you Johnstown Coughlin, keep up the fantastic work!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best price!

    June 10 2016: George Smith and the other sales staff were terrific. Very good people! They gave me a really great price on a 2016 Expedition and w...

    Dealer Response

    Mark, I am glad that we were able to create a productive and fun buying experience for you!! Nice choice on the new Expedition with tons of passen...


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    June 10 2016: George Smith and the other sales staff were terrific. Very good people! They gave me a really great price on a 2016 Expedition and were clearly up front and honest during the entire process -- which was remarkably quick and enjoyable. They did not waste a minute of my time.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Mark, I am glad that we were able to create a productive and fun buying experience for you!! Nice choice on the new Expedition with tons of passenger and cargo space! Come back and check out or Service Department for convenient quality work. -Jason Hensler Coughlin Automotive


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  • Car buying made fun

    It could not have been a more pleasant experience than it was! The entire crew there seemed like one big happy family. After I started the purchas...


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    It could not have been a more pleasant experience than it was! The entire crew there seemed like one big happy family. After I started the purchase of a car for my girls, I find out that I am related to two of the sales force...no wonder I was treated like family! I will be sending my daughters there in the future as the needs arise. Everyone there...Good Job and Many Thanks

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • First Experience With Coughlin Johnstown

    We were looking for a small pick-up and contacted Coughlin about a Ranger listed on Cars.com. Jeff Cavendish replied promptly that it was still av...

    Dealer Response

    Jeff, I am very excited to hear that you found the Ranger you were searching for on Cars.com. Your review of Coughlin Ford and Jeff Cavendish is m...


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    We were looking for a small pick-up and contacted Coughlin about a Ranger listed on Cars.com. Jeff Cavendish replied promptly that it was still available and that he would show it to us at our convienence. We went over a few days later and drove the truck and decided it was what we wanted. Jeff and all the team at Coughlin were very helpful without being pushy. It was a very quick and pleasant buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Jeff, I am very excited to hear that you found the Ranger you were searching for on Cars.com. Your review of Coughlin Ford and Jeff Cavendish is much appreciated and compliments the Cars.com buying experience overall. -Jason Hensler Coughlin Automotive


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  • Great Experience!

    Service was much easier and quicker than I was told it would be. The loaner car, a Fusion, was good and fun to drive. After the PolySteel finish, ...

    Dealer Response

    Clyde, You really out did yourself! Thank you for sharing your terrific service experience. We recommend PolySteel because it really does make you...


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    Service was much easier and quicker than I was told it would be. The loaner car, a Fusion, was good and fun to drive. After the PolySteel finish, the car looked fantastic, showroom quality. I will be getting my service work done at Coughlin Ford if all experiences are as this one was.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Clyde, You really out did yourself! Thank you for sharing your terrific service experience. We recommend PolySteel because it really does make your car look showroom quality and I am glad you agree:) -Jason Hensler Coughlin Automotive


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