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Ive been trying to get ahold of my salesman andy armbruster since I bought the tundra on Friday May 29th. He told me the spare key was in the service department... and he couldnt sort through the keys in a timely manner so he would send it to me. A week later i was in the area so I stopped by. He told me he checked and the spare wasn’t there so it would have to be made. He told me the key guy would be there in a couple weeks. He sent me an email a week later informing me that if I had any questions about my new tundra to contact him. I responded to that email asking for the spare fob again. No response. a week later ive texted him And three days later, still no response. It’s nice to know that Buckeye Toyota has no loyalty to their customers and will out right lie and not respond to customers that have tried contacting them for weeks. Once they have your money, they do not care about you. Ill update this review when/if they contact me, as asking nicely is simply not effective. I shouldn’t have to beg for a response to a spare fob that should have been given to me after spending 54k at your dealership. Maybe spreading the word around will get someone to move on this key fob for me.
Can’t say enough good about management and sales at Lancaster Toyota! It is a well run operation. They Made my buying experience a pleasures and I will... return for service even though I am from Columbus. Worth the drive.
We recently bought a 2012 Infiniti GX25 and a 2012 Nissan Murano, so 2 used vehicles about 4 months apart. We had told the manager what we wanted and he... kept his eye on the inventory and let us know whenever something that might fit the bill came on the lot. We received great attention and great follow up, even when there was an issue with tire rotation on one car about a week after purchase. I would recommend them to anyone.
Wonderful experience buying a used car from them. What could have been stressful (after an unexpectedly totaled vehicle), was made enjoyable. Should out... to Dustin Doughty and Kent DeLong in sales for helping me find the right vehicle for my needs and budget. Shout out to Amy Moser in service for continually updating me on the status of my eventually totaled vehicle. Excellent experience all around.
Bought a 2015 gmc acadia. Was told that there was a lifetime powertrain warranty but no buboer to bumper warranty. I was told though that if there were... any issues immediatly after sale the would be taken care of. 3 weeks after purchase a trim strip came off the roof of the car. I called the dealership, and was told to bring it in. Upon arrival the used car manager informed me they couldnt get gm parts. After I expressed my displeasure he then says well maybe I can order it at a lower cost from a local dealer. When he returned he said it was more expensive than the price I was quoted from my dealership. I left the dealership in disgust knowing I was gonna have to come out of pocket for repairs for a car I had just purchased!! If they can’t get gm parts hiw are they going to stand by a lifetime powertrain warranty? I would not recomend a dealership that wont stand behind their word!!
They are very informative and help answer all my questions. They are remodeling but still are able to welcome customers.
It was a good experience. Fast, reliable and friendly service
I bought a car from Buckeye Toyota 1.5 years ago, and I have to say that I have never had such a stress-free buying experience! They were honest and straightforward;... they gave me a great deal on my old trade in and gave me a good deal on my new car. I was so confident in my purchase, that my husband did not even participate in the buying process. Today, when I go in to get my car serviced, I know I am being taken care of. In fact, every time I am there, the gentleman who sold me the car somehow finds me, and asks me how things are going. I have lived in different states, and have had experience with many different dealerships, and I have to say that Buckeye Toyota is special. I am a fan!
great as always..................................................
This is the 4th car or truck I have bought from Buckeye and I Really like how they conduct business. Quick, Efficient and just what I wanted. Matt is... an excellent salesman and I know I will be doing business with him and buckeye in the future.