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Reviews

Average Ratings

4.7
Average based on 124 reviews.
  • Wonderful Service Center!!!

    My first experience as a Toyota customer as I take over my Mom's 2005 Toyota. My interaction on the phone as I scheduled the appointment was amaz...

    Dealer Response

    Thank you for choosing to service with us here at Germain Toyota of Columbus. We thank you for the kind words and look forward to building a long ...


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    My first experience as a Toyota customer as I take over my Mom's 2005 Toyota. My interaction on the phone as I scheduled the appointment was amazing - I got to speak promptly to a real person and they cared that I get scheduled promptly! When I arrived I was greeted by numerous people who left the impression they were delighted I was there. Service was estimated at 1 1/2 hours and took just under one hour!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for choosing to service with us here at Germain Toyota of Columbus. We thank you for the kind words and look forward to building a long and lasting relationship. Best Regards, Rich Newsome General Manager


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  • Service

    I had my van serviced there yesterday. Very easy process- everyone was personable and easy to get along with.

    Dealer Response

    We thank you for choosing Germain Toyota of Columbus for your service needs. See you next time! Best Regards, Rich Newsome General Manager


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    I had my van serviced there yesterday. Very easy process- everyone was personable and easy to get along with.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We thank you for choosing Germain Toyota of Columbus for your service needs. See you next time! Best Regards, Rich Newsome General Manager


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  • used car purchase

    We had been to many other car dealerships and researched numerous car options over the last 6 weeks and had not yet found a car to meet our needs....

    Dealer Response

    We greatly appreciate your recommendation of Tom and our dealership. We are pleased that Tom provided you an overall excellent experience and look...


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    We had been to many other car dealerships and researched numerous car options over the last 6 weeks and had not yet found a car to meet our needs. We located a vehicle online at Germain Toyota and called to find out if the car was still available. Tom Lombardo answered our call and had the car waiting for us upon our arrival at the dealership. We had wanted to check the Carfax and service records and he had these in hand as well. We were beyond impressed with Tom's follow through of our questions as well as his knowledge of car mechanics. If he needed to obtain additional information from a co-worker Tom efficiently navigated the 'where'/'who' maze and promptly returned with an answer. We have had an excellent overall car buying experience. I would highly recommend Germain Toyota in the future to family/friends for the purchase of a new or used vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We greatly appreciate your recommendation of Tom and our dealership. We are pleased that Tom provided you an overall excellent experience and look forward to continuing to provide you with quality service for years to come. Best Regards, Rich Newsome General Manager


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  • Service

    I was greeted promptly as I pulled into the service drive on Saturday, my request was written up and I was told it would be about an hour. Less th...

    Dealer Response

    Thank you for choosing Germain Toyota for your service needs. We are happy to know that you were pleased with your visit and we were able to compl...


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    I was greeted promptly as I pulled into the service drive on Saturday, my request was written up and I was told it would be about an hour. Less than 30 minutes later, I was informed that my car was ready.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for choosing Germain Toyota for your service needs. We are happy to know that you were pleased with your visit and we were able to complete your service promptly and allow you to get on with your day. Best Regards, Rich Newsome General Manager


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  • Customary friendly service and facilities

    I brought my 2009 Prius in for scheduled maintenance. My service advisor was Kent, who was friendly and helpful. He reviewed the service record an...

    Dealer Response

    Thank you for the positive feedback regarding your service experience with Kent. We thank you for entrusting our dealership with your service need...


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    I brought my 2009 Prius in for scheduled maintenance. My service advisor was Kent, who was friendly and helpful. He reviewed the service record and recommended one other service. I was in the dealership less than an hour and a half. Customer waiting facilities are very comfortable. Coffee is great!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the positive feedback regarding your service experience with Kent. We thank you for entrusting our dealership with your service needs and look forward to continuing to provide you with quality service. Best Regards, Rich Newsome General Manager


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  • Pleasant and efficient staff

    From making the appointment, to reminders, to final checkout, I have always been impressed with the customer service and care provided by the staff.

    Dealer Response

    Thank you for choosing Germain Toyota of Columbus for your service needs. Your business and your kind words are greatly appreciated. Best Regards...


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    From making the appointment, to reminders, to final checkout, I have always been impressed with the customer service and care provided by the staff.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for choosing Germain Toyota of Columbus for your service needs. Your business and your kind words are greatly appreciated. Best Regards, Rich Newsome General Manager


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  • Third Toyota purchased or lesed from Germain

    This is the second lease from Germain, my first Toyota was purchased from Germain. When Omar Jackson called to ask if I wanted to turn my lease in...

    Dealer Response

    We thank you for your continued business as well as the faith and trust you have in Omar. Omar is truly dedicated to our customers and you are cor...


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    This is the second lease from Germain, my first Toyota was purchased from Germain. When Omar Jackson called to ask if I wanted to turn my lease in early for an upgrade I trusted him to have my best interest in mind (of course it would help him to). Omar was the sales person that I leased the other Camry from also. The process took less that two house, a record. I think one of the most important aspects of this process was that being a female and a senior citizen they did not talk down to me, I would have walked out had they. (I'm fussy about that) If I am still around when this lease expires I will be back, there is something very cool about having a new car. Ha My experience was positive but more importantly Toyota is dependable. Thanks again Omar and Tony (my finance "guy".

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We thank you for your continued business as well as the faith and trust you have in Omar. Omar is truly dedicated to our customers and you are correct, he does have your best interest at heart and will continue to work hard to provide you a quality experience. Best Regards, Rich Newsome General Manager


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  • Excellent Staff

    The staff is very helpful, friendly and courteous.

    Dealer Response

    All of us here at Germain Toyota of Columbus appreciate your positive feedback. Best Regards, Rich Newsome General Manager


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    The staff is very helpful, friendly and courteous.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    All of us here at Germain Toyota of Columbus appreciate your positive feedback. Best Regards, Rich Newsome General Manager


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  • More than Satisfied

    Tom Lombardo went above & beyond in every aspect of Customer Service, awesome staff and awesome experience. We will be back for our next Vehicle.

    Dealer Response

    We are excited to know that Tom went above and beyond assisting you with your recent car buying. Thank you for the kind words about our team and f...


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    Tom Lombardo went above & beyond in every aspect of Customer Service, awesome staff and awesome experience. We will be back for our next Vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are excited to know that Tom went above and beyond assisting you with your recent car buying. Thank you for the kind words about our team and for your business. We look forward to working with you again. Best Regards, Rich Newsome General Manager


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  • Excellent experience

    We went looking at cars - the sales staff was very friendly and low pressure. They listened to what we wanted and didn't try to upsale. The financ...

    Dealer Response

    Congratulations on your new car. Here at Germain Toyota of Columbus our team is dedicated to customer satisfaction. Please let us know if there is...


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    We went looking at cars - the sales staff was very friendly and low pressure. They listened to what we wanted and didn't try to upsale. The finance experience was just as painless.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new car. Here at Germain Toyota of Columbus our team is dedicated to customer satisfaction. Please let us know if there is anything further we can do to assist you. Best Regards, Rich Newsome General Manager


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