BMW and Mazda of Crystal Lake

(4.7) 102 reviews

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4.7
102 lifetime reviews.
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  • Great buying experience

    I really appreciated how easy Anderson and made buying my (new to me) Audi. I contacted my sales associate (Cassandra) initially through the online ch...at option and she was extremely helpful. I set up an appointment to test drive the car via the chat and when I arrived everyone was welcoming and very helpful. Working with Cassandra was wonderful - no high-pressure sales pitch or rushing me into any decisions just being helpful any way she could. I was pre-approved but Anderson was able to get me better financing and saved me quite a bit of money on my payments. Cassandra got all the information she needed from me via email to make the financing and paperwork go very quickly when I arrived to purchase the car. Everything went smoothly and I was on my way home in my new Audi knowing I was treated very fairly. Great experience and I would recommend Anderson and Cassandra very much!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • Worked hard for me

    I just leased a new Mazda3 from this dealership. They worked hard to find the best lease offer available and to get me approved for a lower payment. ... The other huge win was how quick the process was. We worked out the pricing before I got to the store and when I went in to finish the deal I was in and out in an hour. The longest part was when they took the car to get it detailed and filled the tank.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • bad dealership

    emailed to find out availability of a car they said it was still available 2 hrs later and an hrs drive we arrived to find out the car had been sold... the previous night they did not seam to interested in showing us anything else.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • beware

    mazda had a recall to have an airbag replacement done. My son took his RX-8 to this dealership to get this completed. When he picked up his vehicle he... discovered they had cracked the dash and confronted them they gave him the run around for weeks, then started claiming the crack was there prior when it was not. After several attempts to resolve the issue with them they now want my son to pay for 1/2 of the cost of the dash-over $280.00. Is this the dealership you want to do business with?

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

  • new car

    About 2 years ago we bought a m3 from them and they were so nice and very much a pleasure to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Service

    I did not buy my vehicle from this dealership but they treated me as if I did. Friendly staff, quick diagnosis and they washed my car!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Clear Communication on Diagnostics

    Clear communication from service manager- Derrick- and use of a brand new loaner car. Do wish that BMW Service Center pricing was more in line with i...ndependent import auto shops.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great customer service

    Gale was very patient with us and explained everything thoroughly! You can tell he is passionate about his work and very knowledgeable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • These guys know what they are doing!

    Derek and Mark are awesome!!! Everything done and completed in a timely manner. Washed my car and it looked good as new!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Friendly, professional team.

    Friendly, professional team. Answered all my questions and informed me of all the options on my new car. Even called me later that day to see if I had... any questions or concerns.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

BMW and Mazda of Crystal Lake
360 S Illinois Rte 31 Crystal Lake, IL 60012
New (815) 788-6026
Used (815) 261-4475
Service (815) 261-4972
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