New 877-498-0022 Dealer Website
Used 888-441-8101 Email Dealer
Service 888-806-1808

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.7
338 lifetime reviews.
  • Such a great experience!

    I was hesitant at first since I've only purchased used cars from private owners prior to this vehicle. I decided to stop by Mike Bass Ford and see...

    Dealer Response

    Thank you for taking the time to notice those efforts and for leaving such awesome review! It is great to hear our Staff took such great care of y...


    Show Full Review

    I was hesitant at first since I've only purchased used cars from private owners prior to this vehicle. I decided to stop by Mike Bass Ford and see what my options were for leasing an F-150. All it took was one test drive and I was sold. The customer service was outstanding. The salesman, Ben Pelfrey, was very professional and accommodated each of my needs. I told him each of my needs and he worked to get me exactly that. The management was also very courteous and welcoming. Damien made me feel at home the second I walked in the door. I couldn't have been more satisfied with my experience at Mike Bass Ford. I will certainly be recommending family and friends to this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to notice those efforts and for leaving such awesome review! It is great to hear our Staff took such great care of you! We hope to see you here again!


    Hide Full Review
  • Satisfied.

    Service was completed quickly as promised during my lunch break.


    Show Full Review

    Service was completed quickly as promised during my lunch break.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Thanks for the quality recall work.

    I callled and asked if I needed any warranty work on my 2014. The rep looked up my car and said I needed my transmission codes updated. They als...


    Show Full Review

    I callled and asked if I needed any warranty work on my 2014. The rep looked up my car and said I needed my transmission codes updated. They also found a defected part and replaced. My Ford runs better than ever.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Quicklane oil change

    Service to my vehicle included the works oil change, tire rotation, etc. Work was performed quickly, the service representative explained my tires...


    Show Full Review

    Service to my vehicle included the works oil change, tire rotation, etc. Work was performed quickly, the service representative explained my tires will need to be changed soon and brakes too. Satisfied with the work performed.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good service

    All work done according to estimate. We have previously purchased tires here also. I just wish the service writers would be more out going and smi...

    Dealer Response

    Tim, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!


    Show Full Review

    All work done according to estimate. We have previously purchased tires here also. I just wish the service writers would be more out going and smile, and say "thank you". This is true for the quick lane and the regular service area. I have been to many ford service areas and this is the one thing that should be improved. Smile more and interact with the customer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tim, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope to be of service to you again! Take care!


    Hide Full Review
  • Mike Bass

    I dropped off the car while I went to a movie. When the movie was over the car was ready. The service was excellent.


    Show Full Review

    I dropped off the car while I went to a movie. When the movie was over the car was ready. The service was excellent.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • 15 Ford Fusion Energi

    Mr. Jeff Konowal, a get the job done salesman, did an outstanding job of getting me into a more efficient car. He took time to answer all my ques...


    Show Full Review

    Mr. Jeff Konowal, a get the job done salesman, did an outstanding job of getting me into a more efficient car. He took time to answer all my questions and explain everything, even ran the numbers on gas savings. Very through, helpful, kind and efficient. The paperwork was done in a timely manner, and Pete was extremely helpful in getting the deal sealed. EXCELLENT SALES TEAM!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • 2015 Escape

    Staff was very courteous. They took me right in. They were done very quickly


    Show Full Review

    Staff was very courteous. They took me right in. They were done very quickly

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Oil Change Review

    It took approx. 1 hour from the time that I can in for an oil change and tire rotation. I noticed after returning home that a shield that was unde...


    Show Full Review

    It took approx. 1 hour from the time that I can in for an oil change and tire rotation. I noticed after returning home that a shield that was under my vehicle was hanging down and not resecured after the oil change. I took care of it instead of driving back to the dealership. Overall, I was pleased with the service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Oil Change

    Very good.... Service was good and not too much time!


    Show Full Review

    Very good.... Service was good and not too much time!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review