Reviews
New front brakes, induction, and the wroks
Great service and always a good price - thanks - I love my 2012 Escape.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're always here to provide exceptional service at a great value, Ronald! We're glad to hear that you're enjoying your new vehicle. Safe travels!
Richard Horn
simple oil change and tire rotation. it was what i expected no more no less. all around satisfied
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Service
Great service, as always! Thank you. Please make this a shorter comment requirement because people are busy and the length of time required to write more will keep them from responding. I'm busy!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wonderful Service Department
This is the first time I have come to a dealership that I feel I can trust the guys working on my car.. I have been taken advantage of several times before... Once with Liberty Ford in Vermilion and another time at a Chevy dealership in St. Clairsville, Ohio. Thank you for hiring honest men.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful response to the quality of service our Staff provides, Debbie! At Mike Bass Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
good service
always great service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Title nightmare
Nightmare!!!!! I went to the dealership to inform them my title paperwork was in my co-signers name, my temp tag was expired,and they assured me it was ok. I got a ticket tonight for what Mike Bass told me was a non issue! All you will get is excuses that the title clerk is out and that everything will be ok. Good car buying experience gone bad when I needed help.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We deeply regret to hear about your recent experience at our dealership. Our goal is to learn from your feedback and continue to improve for all of our valued clients. Please give us a call at (440) 934-3673 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
Excellent service Good facilities
The Quick Service took care of my F150 after what I thought the normal service day. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are more than happy to have been of service, Lindell! We appreciate your positive review and look forward to further serving you in the future.
Great service
I love having my car serviced there. I mentioned that my brake pads were making noise so while they did my 40,000 mile check, the checked my brakes. I appreciate how they came out and explain what they needed to do and why. I didn't feel pressured to get it done that day but I had them repaired there. Everything was done correctly and the prices are very reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're thrilled you found your experience to be pleasant and easy. If you need more help, our team is available to talk -- safe travels!
Great service....professional results
The price quoted is what I paid....the workmanship was perfect...no complaints
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Friendly and Professional!
Friendly, knowledgeable and professional when handling customers. Chris is great!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are so happy to hear that you enjoyed working with our staff, Sheryl! Thank you for the positive feedback.