Classic Lexus Willoughby Hills

4.8
(425 reviews)
2021 consumer dealer award View 1 awards
2021 consumer dealer award

Reviews

4.8
(425 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Great car buying experience!

Great car buying experience! Everyone was friendly and knowledgeable…especially the sales specialist Mitch Harper! Recommend this dealership!

5.0

Great car buying experience!

Great car buying experience! Everyone was friendly and knowledgeable…especially the sales specialist Mitch Harper! Recommend this dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the 5 stars!

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5.0

I was treated very fairly at Classic Lexus so much so

I was treated very fairly at Classic Lexus so much so that my wife and I have them looking for her next ride.

5.0

I was treated very fairly at Classic Lexus so much so

I was treated very fairly at Classic Lexus so much so that my wife and I have them looking for her next ride.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5 stars!

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5.0

I have been looking for a Lexus UXh for a while and we

I have been looking for a Lexus UXh for a while and we found one at Classic Lexus we liked. We drove up to Cleveland, OH area to see the car. From the moment we started texting with the dealership, we felt appreciated and that our business mattered and it was no different when we arrived at the dealership. I can’t thank them enough for the amazing hospitality and in making my car buying experience so wonderful!! I highly recommend this dealership!!

5.0

I have been looking for a Lexus UXh for a while and we

I have been looking for a Lexus UXh for a while and we found one at Classic Lexus we liked. We drove up to Cleveland, OH area to see the car. From the moment we started texting with the dealership, we felt appreciated and that our business mattered and it was no different when we arrived at the dealership. I can’t thank them enough for the amazing hospitality and in making my car buying experience so wonderful!! I highly recommend this dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Angie, thank you for the 5 stars for our team!

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5.0

Chris and the rest of the team made car buying a great

Chris and the rest of the team made car buying a great experience, much unlike other dealers

5.0

Chris and the rest of the team made car buying a great

Chris and the rest of the team made car buying a great experience, much unlike other dealers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are thankful for your 5 star rating for Chris!

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5.0

Excellent customer service.

Excellent customer service. Jake and Matt took great care of me. Got me in the right car at a great price! The process was extremely comfortable and smooth. Above and beyond any other dealership I shopped.

5.0

Excellent customer service.

Excellent customer service. Jake and Matt took great care of me. Got me in the right car at a great price! The process was extremely comfortable and smooth. Above and beyond any other dealership I shopped.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mike, thank you for rating our service department!

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5.0

Manny Britnell was outstanding he wvas one of the best we

Manny Britnell was outstanding he wvas one of the best we ever dealt with- he was kind and helpful!

5.0

Manny Britnell was outstanding he wvas one of the best we

Manny Britnell was outstanding he wvas one of the best we ever dealt with- he was kind and helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for the 5 stars for Manny!

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4.0

My experience buying a new Lexus ES 300 H was great until

My experience buying a new Lexus ES 300 H was great until we met with the finance person. The sales representative was very knowledge and professional. we were also introduced to the dealer manager and the general manager. We found however that the financial guy wasn’t pleasant at all trying to sell us an extended warranty. He proceeded to tell us the upgraded wheels we had just purchased were extremely fragile and if we hit a pot holes large or small it would damage the wheel. He made us feel we had just made a mistake by buying that upgraded package. We really like the vehicle and the other part of the experience. We just wish we could have buy passed the finance guy.

4.0

My experience buying a new Lexus ES 300 H was great until

My experience buying a new Lexus ES 300 H was great until we met with the finance person. The sales representative was very knowledge and professional. we were also introduced to the dealer manager and the general manager. We found however that the financial guy wasn’t pleasant at all trying to sell us an extended warranty. He proceeded to tell us the upgraded wheels we had just purchased were extremely fragile and if we hit a pot holes large or small it would damage the wheel. He made us feel we had just made a mistake by buying that upgraded package. We really like the vehicle and the other part of the experience. We just wish we could have buy passed the finance guy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are thankful for your business! And we appreciate the feedback.

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5.0

Mitch and crew were great .

Mitch and crew were great . No hassle , no xx , in and out . Hands down best service team around.

5.0

Mitch and crew were great .

Mitch and crew were great . No hassle , no xx , in and out . Hands down best service team around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you Scott!

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5.0

Jacob Winter is a very nice gentleman, he helped us

Jacob Winter is a very nice gentleman, he helped us greatly in our purchasing process. He secured the car we want and get it built and delivered quickly. We like the car and enjoy driving it. Thanks Jacob!

5.0

Jacob Winter is a very nice gentleman, he helped us

Jacob Winter is a very nice gentleman, he helped us greatly in our purchasing process. He secured the car we want and get it built and delivered quickly. We like the car and enjoy driving it. Thanks Jacob!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

The experience was excellent.

The experience was excellent. Everyone involved was very professional and helpful to answer all my questions and address our concerns

5.0

The experience was excellent.

The experience was excellent. Everyone involved was very professional and helpful to answer all my questions and address our concerns

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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