Classic Lexus Willoughby Hills

(5.0) 48 reviews

Dealer on Cars.com since September 2012

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 7:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun 12:00 PM - 4:00 PM
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:00 AM - 3:00 PM
Sun Closed

Reviews

5.0
48 lifetime reviews.
  • Best Car Buying Experience
    January 26, 2018

    We were in the other day to purchase a used car for our 16 year old son. Our salesperson, Francesco Nappo, went above and beyond in taking care of u...s. He even offered for our son to come in a few days later (he wasn't with us at the time of purchase) to go over the car with him. The whole experience was very positive and comfortable - no stress! The sales manager, Dylan Dacar, and finance person, Kevin Boris, were also both extremely professional , friendly, and helpful. This was probably the best experience I've had buying a car!

    Customer Service
    Not Applicable
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    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Lexus
    February 11, 2018

    I highly recommend the sales associate, Francesco Nappo, at Willoughby Hills Lexus dealership. He made the experience pleasant and easy. He is very ...knowledgeable and has a great personality.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Purchased our second rx lexus
    February 11, 2018

    We purchased our rx 330 and now rx 350 through Michael Brittain, who we have been dealing with for 10 years,he always makes us feel like family and,wi...ll always go above and beyond whatever we need. Also, Dylan Dacar was a pleasure to deal with! The facility and employees where also great. Look forward to buying our next vehicle through classic lexus

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

5.0

3 lifetime reviews of the Service Department.

  • A pleasant experience !
    May 10, 2017

    I stopped today to pick up a car from service, and the young lady at the reception desk and Ernie in service were both so friendly and personable it m...ade me want to come back again. Great Job !!

    Customer Service
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

  • New Vehicle Purchase & Past Service Work
    August 11, 2016

    Have used dealer for service of 2004 Lexus that was purchased in another city. Very satisfied with quality of work and customer service. They make a s...trong effort to satisfy customer. Recently purchased a second Lexus in addition to 2004. Dealership did a good job of pre-purchase discussions and then helping me with understanding the features of the vehicle after purchase. Purchase process went smooth with no surprises.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Jimmy. Thank you for your feedback. We appreciate your business and hope we can continue to provide you with excellent customer service for all ...your car needs. Please let us know if you need anything at all.


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Service Pricing

    Check Engine Light Diagnosis

    $115

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since September 2012

Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry. Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options.

"THE PREMIER LUXURY CAR CAMPUS OF CLASSIC AUTOMOTIVE GROUP"
Classic Lexus Willoughby Hills
2551 Som Center Rd Willoughby Hills, OH 44094
New (440) 220-4498
Used (440) 220-4456
Service (440) 220-4547
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