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Reviews

Average Ratings

5.0
Average based on 11 reviews.
  • Found my dream car at Classic Lexus

    I found my dream car, Lexus SC 430 at Classic Lexus of Willoughby Hills, Ohio. The whole process of purchasing the car was handled very well. I de...


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    I found my dream car, Lexus SC 430 at Classic Lexus of Willoughby Hills, Ohio. The whole process of purchasing the car was handled very well. I dealt with Scott Arnold, who was very pleasant and throrough regarding pricing and information about the car..Upon arriving at the dealership and within five minutes, we were greeted by several salespersons and the general manager. Everyone was very gracious and eager to help me with my purchase. Time was spent going over the paperwork to finalize the deal and Aaron Williams guided me through all aspects of my new car, ensuring I would be comfortable with it before driving it home. I recently received a thank you letter from Aaron Williams and offering to be of assistance when and if i had any questions. Thanks to Classic Lexus for helping me achieve my dream car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Customer Service at Classic Lexus is Terrific

    I have been a BMW person for a very long time. BMW does not offer remote start, and I live in a climate where that would be helpful. I love the ...

    Dealer Response

    Hello Carol. Thank you so much for the review. We appreciate your business and willingness to make the drive to Classic Auto Group. Please let us ...


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    I have been a BMW person for a very long time. BMW does not offer remote start, and I live in a climate where that would be helpful. I love the Classic dealerships, so I decided to try Classic Lexus and they are terrific. My sales consultant, Kat, was great. The dealership is not close to my house, but worth the drive.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Carol. Thank you so much for the review. We appreciate your business and willingness to make the drive to Classic Auto Group. Please let us know if you need anything at all.


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  • Super Dealership

    Classic is by far the best Dealership experience that I have ever had. I am on my third vehicle. From the buying process to service, everything ...

    Dealer Response

    Hello Jeffrey. Thank you so much for your review. We appreciate your repeat business. Please let us know if you need anything at all.


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    Classic is by far the best Dealership experience that I have ever had. I am on my third vehicle. From the buying process to service, everything is A+. Highly recommend Classic.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Jeffrey. Thank you so much for your review. We appreciate your repeat business. Please let us know if you need anything at all.


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  • Tracy and Terrence

    Aaron our sells rep was quick honest and he made a wonderful car buying experience very comfortable my husband and I are for every customer with c...

    Dealer Response

    Hello Tracy. Thank you for your feedback. We appreciate your business and look forward to continuing to provide you with excellent customer servic...


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    Aaron our sells rep was quick honest and he made a wonderful car buying experience very comfortable my husband and I are for every customer with classic

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Tracy. Thank you for your feedback. We appreciate your business and look forward to continuing to provide you with excellent customer service for all your car needs. Please let us know if you need anything at all.


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  • I am a hard customer to please and they did great

    Francesco did a great job, was earlier in the day at metro lexus and passed. Went here and was treated really well. Told the truth and kept his ...

    Dealer Response

    Hello Lindsey. Thank you for your feedback. We appreciate your business and look forward to continuing to provide you with excellent customer serv...


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    Francesco did a great job, was earlier in the day at metro lexus and passed. Went here and was treated really well. Told the truth and kept his word. Rare in the car biz. Keep up the good work.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Lindsey. Thank you for your feedback. We appreciate your business and look forward to continuing to provide you with excellent customer service for all your car needs. Please let us know if you need anything at all.


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  • Mr. James Spanos

    Promptly met as I entered dealership and directed to my Salesman who advised of the procedure to finalize the purchase and thoroughly explained ...

    Dealer Response

    Hello James. Thank you for your feedback. We appreciate your business and look forward to continuing to provide you with excellent customer servic...


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    Promptly met as I entered dealership and directed to my Salesman who advised of the procedure to finalize the purchase and thoroughly explained all documents then we looked over the returned car and evaluated the car being leased. Once satisfied we proceeded to finance deptment and completed all paperwork. A Technician reviewed all features of the car to my satisfaction. All in all an enjoyable experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello James. Thank you for your feedback. We appreciate your business and look forward to continuing to provide you with excellent customer service for all your car needs. Please let us know if you need anything at all.


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  • searching for a new or certified SUV

    our salesperson Kat and manager Dylan went out of there way to find us the vehicle that we were looking for. They were very friendly and helpful. ...

    Dealer Response

    Hello Mike and Elaine. Thank you for your feedback. We appreciate your business and look forward to providing you with excellent customer service ...


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    our salesperson Kat and manager Dylan went out of there way to find us the vehicle that we were looking for. They were very friendly and helpful. Kat checked back with us several days after the sale to see if we had any questions/concerns, we had none. Great customer care.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hello Mike and Elaine. Thank you for your feedback. We appreciate your business and look forward to providing you with excellent customer service for all your car needs. Let us know if you need anything at all.


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  • Great experience buying my Lexus

    Our salesman Francesco was very professional, courteous, knowledgeable, and made us feel non pressured, and very comfortable during our buying pro...

    Dealer Response

    Hello Mike. Thank you so much for your feedback. We appreciate your business and hope we can continue to provide you with excellent customer servi...


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    Our salesman Francesco was very professional, courteous, knowledgeable, and made us feel non pressured, and very comfortable during our buying process. We also appreciate the service staff, Eric, Mark, Ernie and Dave. The service at Lexus Willoughby is outstanding. This is our second Lexus. Classic Lexus is our go to dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Mike. Thank you so much for your feedback. We appreciate your business and hope we can continue to provide you with excellent customer service for all your car needs. Please let us know if you need anything at all.


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  • New Vehicle Purchase & Past Service Work

    Have used dealer for service of 2004 Lexus that was purchased in another city. Very satisfied with quality of work and customer service. They make...

    Dealer Response

    Hello Jimmy. Thank you for your feedback. We appreciate your business and hope we can continue to provide you with excellent customer service for ...


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    Have used dealer for service of 2004 Lexus that was purchased in another city. Very satisfied with quality of work and customer service. They make a strong effort to satisfy customer. Recently purchased a second Lexus in addition to 2004. Dealership did a good job of pre-purchase discussions and then helping me with understanding the features of the vehicle after purchase. Purchase process went smooth with no surprises.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello Jimmy. Thank you for your feedback. We appreciate your business and hope we can continue to provide you with excellent customer service for all your car needs. Please let us know if you need anything at all.


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  • much better service than other lexus dealers

    I Drive by 2 other lexus dealers to get my LS 460 serviced here Eric in Service and the mechanics know their stuff I've been to other dealerships ...


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    I Drive by 2 other lexus dealers to get my LS 460 serviced here Eric in Service and the mechanics know their stuff I've been to other dealerships where they recommended unnecessary expensive repairs

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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