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Reviews

Average Ratings

5.0
30 lifetime reviews.
  • Found my dream car at Classic Lexus

    I found my dream car, Lexus SC 430 at Classic Lexus of Willoughby Hills, Ohio. The whole process of purchasing the car was handled very well. I de...


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    I found my dream car, Lexus SC 430 at Classic Lexus of Willoughby Hills, Ohio. The whole process of purchasing the car was handled very well. I dealt with Scott Arnold, who was very pleasant and throrough regarding pricing and information about the car..Upon arriving at the dealership and within five minutes, we were greeted by several salespersons and the general manager. Everyone was very gracious and eager to help me with my purchase. Time was spent going over the paperwork to finalize the deal and Aaron Williams guided me through all aspects of my new car, ensuring I would be comfortable with it before driving it home. I recently received a thank you letter from Aaron Williams and offering to be of assistance when and if i had any questions. Thanks to Classic Lexus for helping me achieve my dream car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing Customer Service

    I was shopping for a used RX, and working with Francesco could not have been better. He listened to what I was looking for and contact me when one...


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    I was shopping for a used RX, and working with Francesco could not have been better. He listened to what I was looking for and contact me when one was available before anyone else got to see it. He made the buying experiece easy and pressure free. After my purchase he continued to provide the same great customer service, checking in to make sure I am fully satisfied with my vehicle and when scheduling necessary service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Purchase experience

    Francesco was our sales rep and did an amazing job. He called us immediately when a car that fit the criteria we were looking for came in. He also...


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    Francesco was our sales rep and did an amazing job. He called us immediately when a car that fit the criteria we were looking for came in. He also thought outside the box during purchase negotiations. There was no pressure with him at all and he answered all of our questions thoroughly. We would highly recommend him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • A pleasant experience !

    I stopped today to pick up a car from service, and the young lady at the reception desk and Ernie in service were both so friendly and personable ...


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    I stopped today to pick up a car from service, and the young lady at the reception desk and Ernie in service were both so friendly and personable it made me want to come back again. Great Job !!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Couldn't be better!

    Our Sales Rep. Chris Barnett was a pleasure to work with!


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    Our Sales Rep. Chris Barnett was a pleasure to work with!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Exceptional experience with Francesco Nappo

    I was fortunate enough to be referred to Classic Lexus by my wife who had recently purchased a used RX350 from them. As someone who had never purc...


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    I was fortunate enough to be referred to Classic Lexus by my wife who had recently purchased a used RX350 from them. As someone who had never purchased a luxury vehicle before, I was a little worried that I would be coerced into purchasing more car than I could afford or that the other used cars on the lot that I was interested in would be ignored in favor of aggressively pushing Lexus products. Thankfully, none of these fears proved to be true in the slightest. Francesco Nappo was our sales specialist and he made the entire experience flawless, from first impressions to the final purchase of my beautiful Lexus NX200T. Francesco was patient and felt much more like a resource than a sales man. He clearly laid out the costs, financing, and associated fees so that there were no surprises. The actual purchase of the car itself was smooth and the personnel were very helpful and extremely pleasant. The facilities are very clean and feel upscale. Overall, I am very proud to be a part of the Classic Lexus family and recommend that anyone who is in the market for a new or used car, Lexus or not, look into purchasing it at Classic Lexus. Be sure to ask for Francesco Nappo as well!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent Service

    Classic Lexus provided excellent customer service and ensured an enjoyable car-buying process from start to finish. Francesco was very knowledgeab...


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    Classic Lexus provided excellent customer service and ensured an enjoyable car-buying process from start to finish. Francesco was very knowledgeable during my initial visit and continued to be extremely helpful and accommodating throughout the purchasing process. He went out of his way to help my family and I feel secure in our future relationship with Classic Lexus, which was a big consideration in my decision to purchase a Lexus RC350. As a first-time purchaser from a dealership, I was skeptical about how complicated the process would be, but Francesco’s commitment customer service exceeded my expectations. Overall, I would highly recommend Classic Lexus and Francesco for a straightforward and laid-back experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fantastic!

    Francesco was awesome and made the entire process smooth and easy. Everyone in the dealership is friendly and works hard to make being there a pl...


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    Francesco was awesome and made the entire process smooth and easy. Everyone in the dealership is friendly and works hard to make being there a pleasant experience. Thanks Francesco & Classic!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • LEONARD

    ONLY PLACE TO BUT NEW OR USED VEHICLE AND HAVE THEM SERVICED.

    Dealer Response

    Thanks for the review Leonard. Please let us know if you need anything at all.


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    ONLY PLACE TO BUT NEW OR USED VEHICLE AND HAVE THEM SERVICED.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the review Leonard. Please let us know if you need anything at all.


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  • Great experience

    Dealt with Aaron Williams who is consummate professional. Also friendly personality. Pleasure to do business with him.


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    Dealt with Aaron Williams who is consummate professional. Also friendly personality. Pleasure to do business with him.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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