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2021 consumer dealer award
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2021 consumer dealer award

Reviews

(503 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Lexus Willoughby Hills from DealerRater.

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Barry and Dylan were wonderful to work with. we made a...

Barry and Dylan were wonderful to work with. we made a purchase that was seemless due to their transparency and hard work. We’ll be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Wonderful Day

I researched various models and eventually contacted Classic Lexus. Michael Britain the A/E was courteous and very accommodating. I believe the “pricing” process was aggressive but stress free. Conclusion: Classic met/exceeded my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealership

Scott Arnold was great helping me find the exact car I was looking for. Then sales rep Michael Brittain helped me through the sales process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Highly recommended

Outstanding service, fair and reasonable pricing, first class facility. Staff interaction was great from the general sales manager to the IT tech. Customer experience overall was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Manny and support team were exceptional!! The reason I do...

Manny and support team were exceptional!! The reason I do business with Classic Lexus. They are very considerate. They were a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New car during the Covid crises

Great service with excellent attention to safety. The dealer has done a wonderful job preparing the team and the facility with Covid friendly processes. My saleperson, Michael Arsham was and always has been a true professional. This is not my first car with Lexus or with Michael.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First class dealership with clean and comfortable...

First class dealership with clean and comfortable customer waiting area. Experienced service technicians and vehicles with excellent warranty coverages. Their certified vehicles are mostly low mileage cars with excellent warranties and many times include general maintenance coverage for the first year.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Certified pre-owned purchase

Excellent service and team that helped me to purchase a new vehicle. Michael found my wish list for my new car within an hour! My first one at Classic & I would refer everyone there. Also, made me feel comfortable with everything being clean and sanitized during COVID-19.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Chris Barnett was joy to deal with.

We have dealt with Chris Barnett for years. This most recent experience reflects our experience in past years. He is extremely cooperative, pleasant, and helpful in explaining the recent gadgets and accessories added to the vehicles and extremely patient in all of his dealings with us. Cannot think of a better salesman in leasing a high priced and new vehicle.We are leasing 2 vehicles with Classic Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My husband and I have been Classic customers for 10...

My husband and I have been Classic customers for 10 years! Dylan and his team always go above and beyond in every way possible! Always pleased from beginning to end!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.