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2021 consumer dealer award
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2021 consumer dealer award

Reviews

(503 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Lexus Willoughby Hills from DealerRater.

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VP of Howard Hance HSA

Absolutely excellent experience from Chris and Scott and the finance Manager. I will always go to Classic

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Super experience

I just bought my 6th Lexus from Classic Lexus and couldn't be happier! Very professional staff. You feel cared for as soon as you walk in the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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4TH CAR FROM CLASSIC

This was our 4th car from Classic, 3 Lexus and 1 Mini. We have worked with Manny for the past 12 years and are always satisfied above and beyond. If you are looking foe a new var, go see Manny, he is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience purchasing Lexus NX with Barry and Chris

Great experience overall...................and friendliness, nice professional staff , wonderful.......... Warmth.courtesy, clean place Nice Great Cody Clean Great Superb Recommend to all,friends,families, all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great Experience

Great Place, well run. Very good experience. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Awesome service

Francesco C.Nappo was a pleasure to work with. He's very professional , respectful to a grandmother who needed a grandie mobile for her grandbabies . We agreed on details of sale over the phone , with their very capable sales manager . They answered my many questions and then Francesco delivered my vehicle to me ! About two hours from dealership . I so appreciated that. I love my new RX350. Such a great experience, usually buying a vehicle is a complete hassle for a lady , but what a pleasure it was at Classic Lexus . Francesco has checked in with me several times about vehicle , so wonderful to know u have support when needed. Thanks again , to Classic Lexus dealership. 5 Starr treatment !!!!!! Melody A. Mayer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Perfect A+++

The group at Classic Lexus is exceptional - everyone is friendly, courteous & attentive! Thank you Chris & Matt for taking care of me, I really appreciate your time and the exceptional service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Awesome expierience

Went in with a 10 year old car and came out with anew IS300. Drove home knowing all the fundamentals of the workings of the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Super Dealer

Saw an interesting car online. Probably the best salesman and dealership I have ever worked with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Outstanding!

Thanks to everyone at Classic Lexus. Service was awesome. From the time I walked through the door until I pulled off with my 2016 Lexus NX 200t. Barry and Nick are good men who does not pressure you into a sale. This is not my last time doing business with them. They rocks!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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