Reviews

Average Ratings

4.3
53 lifetime reviews.
  • good dealer, good experience

    Mentor of Honda gave us a competitive price on our 2012 CR-V, they're sales people weren't pushy or aggressive, and they gave us all the time in t...


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    Mentor of Honda gave us a competitive price on our 2012 CR-V, they're sales people weren't pushy or aggressive, and they gave us all the time in the world to make our decision.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Typical slow process

    Make sure you tell them you are in a hurry. Way too long of a process. Like the old days of buying a car.


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    Make sure you tell them you are in a hurry. Way too long of a process. Like the old days of buying a car.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Inquiry - 2009 Honda Ridgeline

    I submitted a message of interest in a 2009 Honda Ridgeline listed under the dealer. A reply was quickly sent and a phone call was received from ...


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    I submitted a message of interest in a 2009 Honda Ridgeline listed under the dealer. A reply was quickly sent and a phone call was received from a salesman at the dealer who was very courteous. He asked if I had any questions concerning the vehicle. I told him I was going to look at a vehicle at a dealer closer to Akron, but I would get back to him if I did not purchase from the other dealer. I did not visit to see the vehicle at Honda of Mentor, and ultimately purchased the vehicle at the

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Quick, Fast, and Friendly

    They have a great team at Honda of Mentor, but Dan Kro deserves special mention. He got me in and out with minimal back and for over price negotia...


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    They have a great team at Honda of Mentor, but Dan Kro deserves special mention. He got me in and out with minimal back and for over price negotiation. I purchased a used mini cooper s, with a very agreeable out the door price.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great customer service !

    I located a vehicle that I was interested in, and left an email message. I was contacted in less than 24 hours and given the information that I ne...


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    I located a vehicle that I was interested in, and left an email message. I was contacted in less than 24 hours and given the information that I needed. The representative was excellent ! I did purchase another vehicle somewhere else, but next time, I will start at Honda of Mentor !!!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Horrible service department

    Absolute worst service department I ever dealt with. My car is not even four months old and tried to have it serviced two times with no help. The ...


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    Absolute worst service department I ever dealt with. My car is not even four months old and tried to have it serviced two times with no help. The first time waited over 15 minutes watching three service workers ignore me. They had no customer and no one even said hi. I complained to two managers and was told this had been addressed before. There is other complaints on the Internet about this. My second attempt was told I didn't have an appointment so couldn't help. I said I could leave it but the service manager said am I able to leave it for a couple of days. To have a backup camera and Bluetooth looked at. Never had a dealership tell me that before and have always serviced my cars at dealerships

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great buying experience

    I have been buying cars for over 40 years and this was the most positive experience I've ever had. Our salesman Chip Sanzo was very helpful workin...


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    I have been buying cars for over 40 years and this was the most positive experience I've ever had. Our salesman Chip Sanzo was very helpful working with my wife and me our decision making process. No pressure. The car was ready as promised and the paperwork was prompt and painless. I would have no problem buying a car from them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No pressure, personalized service.

    I went into the dealership for fact finding purposes. I had only one criteria: a manual transmission. We had quickly narrowed down the models avai...


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    I went into the dealership for fact finding purposes. I had only one criteria: a manual transmission. We had quickly narrowed down the models available that fit what I was looking for, leaving me with a couple options. I scratched two of the possibilities off due to lack of options and was left with a car that I had considered before, but assumed to be out of my price range. Desiree worked hard to maximize my trade in value, which with a small down payment (to pay off my trade) got me into a deal with $0 down for only $18 more than I was paying for my 7 year old Cobalt. Again, this was a fact finding mission, but I walked out of the dealership 2 days later with a car I had been looking at for 4 years. There was no pressure, only options. I had such a pleasant experience, I suggested my girlfriend take a look around. A week later, we are both happy Honda owners.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great overall dealership! A++

    Desiree was wonderful to work with. Very knowledgeable and helpful making the car-buying process less stressful! The HOM team as a whole are great...


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    Desiree was wonderful to work with. Very knowledgeable and helpful making the car-buying process less stressful! The HOM team as a whole are great people. Service is quick and efficient too!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Customer Service

    I contacted Honda of Mentor online, salesman Jeremy Takacs emailed me right away. For a week we emailed back and forth as he answered all of my qu...


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    I contacted Honda of Mentor online, salesman Jeremy Takacs emailed me right away. For a week we emailed back and forth as he answered all of my questions,he was very professional and helpful. We set up an appointment to come in for a test drive. At that time all of the staff were very nice and courteous. The process of purchasing my vehicle was smooth and painless. Thank you Jeremy for all of your help.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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