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Car went in for an oil change, recall issue and an air bag light that was on for the second time. I received a loaner vehicle as mine needed to stay over... the weekend due to the parts needing to be ordered. Once parts were in, everything was done in a pretty fast manner and so far the issue seems to have been resolved. Everyone was helpful and friendly, especially when I called back up after picking up my car to tell them I had left my garage door opener in the loaner. They pulled it out and had it ready for my husband to pick up, no issue.
Service was great and on time. I was kept up to date as things happened. Great Job!
I am from NYC but spend my summers in Ohio. Unfamiliar with service centers in northern Ohio, I chose Ganley after a quick Google search and had no idea... what I might end up with in terms of service. I was so very impressed with the professional attitude of everyone that I encountered. Courteous, attentive and ready to meet every need. I felt more like I was at a five star resort hotel instead of a car dealership. If I lived in northern Ohio, I would not only service my car at Ganley but buy my next car there!! Outstanding.
Thank you for choosing Ganley Westside Imports as the location to service your car. We appreciate the opportunity to work with you, as well as your v...ery nice review, and look forward to seeing you again (next summer?). Enjoy your time in Ohio, and please do not hesitate to reach out to us if we can be of any further assistance. Thanks again, Ganley Westside Imports
Great!!! Ive been a customer since 2012 and will continue to return to this dealership.
Employees were courteous and helpful. Service was great.
Great team. Janice was an excellent salesperson and really made the whole buying process very smooth including getting a good value for my trade-in.
Brought the car in for it's 2nd oil change. The woman that assisted me was very professional and helpful. She only had what was necessary done to the... car and was properly protected for COVID. I was in and out of the dealership in less than 45 minutes.
The service I received was excellent. There was a place to wait that was clean and six feet apart from other customers. I have had excellent service from... this dealership from the time I purchased my first Subaru in 2008. Customer service is above and beyond what most p[people experience in this day and age.
Loved my experience from beginning to end. Love my new Subaru Crosstrek
5 star experience. Best customer service period. Chris Wheatley was extremely professional and knowledgeable. Brought my car in on a Monday dropped... it off. Later that afternoon received a phone call on what was wrong and my expected wait time, Chris was spot on with a loaner vehicle and had my car back that Friday running like a top. Quick and caring for the customer couldnt ask for a better job thank you Ganley VW!