Reviews
Getting an oil change and tire rotation.
Getting an oil change and tire rotation. It was quick with a free car wash.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Cynthia, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jason is great but why do I have to write 15 words is
Jason is great but why do I have to write 15 words is this an assignment???
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Subaru Wickliffe. If you have any further questions, please give us a call. We're always happy to help!
Best service center in all of North Eastern Ohio for the
Best service center in all of North Eastern Ohio for the past nine years. I love how I am always updated on my scheduled service as the work is being completed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your loyalty and kind words about our service center at Ken Ganley Subaru Wickliffe! We're delighted to keep you informed during each visit, and we look forward to continuing this level of care.
Friendly service department and staff welcoming clear
Friendly service department and staff welcoming clear explanations and regular updates to timing would recommend
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recommending Ken Ganley Subaru Wickliffe! We're glad to hear our service department and staff provided clear explanations and regular updates. We appreciate your feedback!
Excellent service staff.
Excellent service staff. They are always professional, prompt, and attentive to detail. I’m very happy with their work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I have been going to this dealership since 2010.
I have been going to this dealership since 2010. They are always professional thorough and accommodating. I have bought four cars from them over the years and the new car service is wonderful as well. They service all my cars and have since they were brand new Jason has been my contact for the last eight years and he is an excellent service manager again thorough professional, and honest, I would highly recommend this dealership to anyone .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nick, thank you for your continued trust in Ken Ganley Subaru Wickliffe! We're delighted to hear that Jason and our team have consistently provided excellent service over the years. We appreciate your recommendation and look forward to continuing to serve you in the future!
The salesman (Logan) was a straight shooter.
The salesman (Logan) was a straight shooter. I don't mean to be a cynic, but there aren't many out there like that, especially post COVID times. When I needed his help or attention to help close the deal, his focus was on me and me alone, while still being attentive and responsive to his boss. I can think of no better characteristic to value as an employer working with a salesman, nor as a customer working with a salesman. I would be happy to deal with him again, should the opportunity arise. It is unfortunate that his icon is not present on the following page to rate with 1 to 5 stars, were it to be, I would rate him with 5 stars.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Aaron, we're delighted to hear that Logan provided such attentive and focused service during your visit to Ken Ganley Subaru Wickliffe. Your feedback is greatly appreciated, and we'll be sure to share it with him! Thank you for choosing us!
Great customer service along with mechanical service.
Great customer service along with mechanical service. Joe Vitale did a great job taking care everything
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Petra, we're delighted to hear that Joe Vitale provided you with excellent service at Ken Ganley Subaru Wickliffe. Thank you for the kind words!
Great to work with this dealership.
Great to work with this dealership. Salespeople are great. Would go back if I was to purchase another Subaru in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear you had a great experience with our team at Ken Ganley Subaru Wickliffe! We look forward to welcoming you back for your next Subaru purchase. Until then, take care and enjoy your new vehicle!
Giovanni was very friendly and courteous.
Giovanni was very friendly and courteous. He explained everything to me and arranged for a ride home. The whole process was as smooth as could be. My only complaint is that it was not under warranty even though I only have 31k miles. It was over 2 years but I thought it was whatever came second not whatever came first. I was not happy to have to pay $230 to have a fuse changed. That was so unfair and not at all appreciated
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us at Ken Ganley Subaru Wickliffe. We're glad to hear Giovanni provided friendly and courteous service, but we're sorry about the confusion regarding your warranty coverage. We appreciate your feedback and will use it to improve our services moving forward. If there's anything else we can do, please let us know!
Hello, thank you for taking the time to leave us feedback about your experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (440) 585-1000.