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Love the Cle Hts Toyota dealership.
Love the Cle Hts Toyota dealership. Always get good customer service but today it was outstanding! TARYN KAPLAN is so helpful, knowledgeable & goes way over & above. I hope she's really appreciated because I'm sure she's one of the reasons people keep going back there!
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Taryn has met your expectations. Thank you for taking the time to leave us this fantastic review. Thank you again for choosing Motorcars Toyota; we look forward to having you as one of our valued customers for many more years to come!
I bought my new car from Cornelious and it was a pleasure
I bought my new car from Cornelious and it was a pleasure working with him. As well, I just spoke to a young lady by the name of Taryn Kaplan she was able to help set up my appointments for servicing of my vehicle. She was super polite helpful friendly and I believe you need more people like these two in your store.
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Motorcars Toyota.
Not charging over MSRP!
Just reserved my new RAV4 Hybrid. Super easy experience. One of the few dealerships not charging over MSRP! Happy to work with a dealership that isn’t taking advantage of people during this vehicle shortage.
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Kim, and we look forward to working with you again.
Awesome sales experience
Ask for Patricia Marcin at Motorcars. She helped my wife and I find the car that was just right for us, and her knowledge and expertise left us comfortable and fully confident in our purchase.
Thank you for sharing your experience with us! We're happy to hear it went well working with Patricia and hope you enjoy your new vehicle. We truly appreciate your feedback!
Erin Biats was very helpful. I will recommend her to my friends. We Love our Venza. We will be back again in the future for sure.
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Erin here at Motorcars Toyota.
Have had quite a few car buying experiences over the years, this was by far the best!! Pat was awesome to work with, and made out of state car buying very easy, fast, and very responsive. Will definitely be a return customer in the future! Highly recommended!
Travis, Thank you for taking the time to write this review and letting us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Pat and our team here at Motorcars Toyota are glad to have you as a customer.
I’ve been with Motorcars Toyota for 15 years and their...
I’ve been with Motorcars Toyota for 15 years and their service is unmatched! The professionalism and the way they treat every customer is top tier. Taryn so super nice and helpful in assisting me with getting my mother in for a service appointment. She is such a gem and much appreciated.
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The staff was professional and friendly. Josue was...
The staff was professional and friendly. Josue was amazing!! I'm extremely happy with my purchase. Thank you Toyota Motorcars for a awesome buying experience.
Thank you for the kind words and wonderful rating! It's great to hear that Jed and Dave were able to help you find the perfect vehicle. Thanks again from all of us at Motorcars Toyota!
The seatbelts in the back row of my car started fraying...
The seatbelts in the back row of my car started fraying at the spot where they retract into the car. Since my car was still under the original manufacture warranty, I took my car into the dealership MotorCars Toyota to get the seatbelts replaced under the warranty. MotorCars Toyota says the seatbelts fraying is likely caused by a children's car seat and since the car seat is an outside source they don't consider this a parts defect and they won't replace the seat belts under warranty. Corporate Toyota offered to cover the cost of the actual parts but I would cover the labor. I just had the seatbelts replaced and they wanted to charge me $822.65 for something that took them less then two hours. When I asked why so much, the rep said "it is a 6 hour job, just because our techs can get it done quickly, why should we lose out".
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Patricia Marcin took such great care of me when I...
Patricia Marcin took such great care of me when I purchased my new 2021 Toyota rav 4 hybrid. The car is so perfect for me and I’m so glad they scheduled my first service right there when I got the car. Thank you!
Katie, thank you so much for your great review! I will make sure that Pat sees it - it will make her day.