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Motorcars Toyota should not be in business. They have the worst sales department I have ever visited. Went in to purchase a truck and get a estimate... for my trade in. The appraiser comes out, looks at the car and starts to write things down. Keep in mind, my vehicle has never left the parking spot. He comes up to me and feeds me a low ball appraisal and continues to state that I'm lucky to be getting this much since my vehicle "probably " has transmission damage. I ask how he determines this without driving the vehicle, and he says "I just know it does". Even the salesman was shocked that he makes a false statement without even attempting to drive the vehicle. Be very careful if you visit this place. They will screw you any chance they get! Needless to say, I grabbed my keys and left. They lost not only 1 customer for life who was ready to spend some good money, but I will spread the word of their horrible business practice.
Steve, I’m sorry to hear about your experience with our dealership. I am going to forward your comments to our management team for review and request ...that someone reach out to you. Again, our apologies.
Lease a car back in November. I knew the salesman so I thought I was going to get a good deal. The only thing that happened is that I got the worst lease... deal on the planet. I had to put way too much down, and my payment is ridiculous. I would not recommend this dealership to anybody looking to lease or buy a car. Since then I have found almost every lease deal in the city is better than the lease deal I got at this Motorcars Toyota dealership oh, very unhappy customer
Worked with Syed to refine my search to focus on the car class that suited our needs and resources. He professionally and enthusiastically stuck with... us while we explored multiple options (including other dealerships). The result was our purchase of an Avalon that exceeded our expectations. We have purchased several cars from Motorcars over the years and have been particularly pleased with the professionalism and integrity of their service department.
Thank you for your feedback!
I drove in with no appointment for a problem with rusted bolts on a license plate cover. David and Katy worked diligently to correct the problem. They... were both helpful, patient and knowledgeable. I appreciate their efforts. Both are assets to the service area and to the dealership.
Bill did a great job going over all the features of my new truck. Appreciated all the help he gave me and all his knowledge also
Pat sold me 3 truck and now i have the truck of my dreams. Ready to retire with this one!! Very Happy with this one
I would like to says that Mr. Antonio is one Cleveland's best Salesman. He sold me my 2019 Camry SE and got me a very good deal, something that i wasn't... expecting to get because of the bad dealerships I have went to in the past. But Motorcars Toyota and Antonio showed me some love and got me a payment that I can work with. Thanks Antonio and Motorcars Toyota. See you guys in 3 years.
Everyone was very nice and helpful without being too pushy. Easy to deal with and make a deal with. I would definitely recommend this dealership to... friends.
I want thank my salesman Tone for everything. He tried to put me into a new Toyota, but the timing wasn't right. Cause a lot of things have change int... eh past few years. So I told Tone that i will hold off for now on getting a new Toyota. And he was very understandable about my decision. So I bought out my lease and I will see him in a few years when things have changed. Thanks for everything Tone. And tell Ryan thanks again for all his help.
Pat made the process so easy! She found the car that fit my needs and at a price I was happy with! If you are looking for an honest, helpful salesperson,... I recommend Pat!