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If I could give a 0 star rating, I would. I was offered a price for the purchase of my vehicle after the used car manager test drove it with his mechanic.... After going back with a new price request, they agreed and told me to come in for a second inspection and sign it over to them. I came back, dropped off the car, they inspected it a second time and I signed over the keys and canceled my insurance. Offer, acceptance and consideration - a legally binding contract. After a few days, I received a text stating they were unable to complete the transaction because the car required additional repairs. I asked for a list of the required repairs and they refused to give it to me. After many days of back and forth with them, they offered me an amount $2000 less than what we had agreed to. Then, after further negotiation, and having possession of the car for over 10 days, they reduced the offer even further by another $1000. This dealership does not operate in good faith. They employ bait and switch tactics, offer prices and then rescind their offers and don't hold up their end of legally binding contracts. Meanwhile, they allow you to sit and wait for responses multiple days while you wonder if you are going to have to make a car payment on a car you don't have anymore. Avoid this dealership like the plague! There are many others that will treat you with respect and integrity.
Jason, We are very sorry to see your review about your experience with our dealership. Your comments are being forwarded to your General Manager for h...is review and request that he look into what happened and have someone reach out to you. Again, our apologies, we will be back in touch shortly.
Our salesman was wonderful. The whole team was as one. The buying experience was too notch. Our salesman was there to sell but to sell us the right... car not just any car. I will certainly buy from again.
Thank you for the very nice review for our dealership! We very much appreciate your comments on our "great staff and awesome selection"! Thanks agai...n, and please keep us in mind next time you are in the market for another car!
Worked with Syed to refine my search to focus on the car class that suited our needs and resources. He professionally and enthusiastically stuck with... us while we explored multiple options (including other dealerships). The result was our purchase of an Avalon that exceeded our expectations. We have purchased several cars from Motorcars over the years and have been particularly pleased with the professionalism and integrity of their service department.
Thank you for your feedback!
Motorcars Toyota should not be in business. They have the worst sales department I have ever visited. Went in to purchase a truck and get a estimate... for my trade in. The appraiser comes out, looks at the car and starts to write things down. Keep in mind, my vehicle has never left the parking spot. He comes up to me and feeds me a low ball appraisal and continues to state that I'm lucky to be getting this much since my vehicle "probably " has transmission damage. I ask how he determines this without driving the vehicle, and he says "I just know it does". Even the salesman was shocked that he makes a false statement without even attempting to drive the vehicle. Be very careful if you visit this place. They will screw you any chance they get! Needless to say, I grabbed my keys and left. They lost not only 1 customer for life who was ready to spend some good money, but I will spread the word of their horrible business practice.
Steve, I’m sorry to hear about your experience with our dealership. I am going to forward your comments to our management team for review and request ...that someone reach out to you. Again, our apologies.
Lease a car back in November. I knew the salesman so I thought I was going to get a good deal. The only thing that happened is that I got the worst lease... deal on the planet. I had to put way too much down, and my payment is ridiculous. I would not recommend this dealership to anybody looking to lease or buy a car. Since then I have found almost every lease deal in the city is better than the lease deal I got at this Motorcars Toyota dealership oh, very unhappy customer
I drove in with no appointment for a problem with rusted bolts on a license plate cover. David and Katy worked diligently to correct the problem. They... were both helpful, patient and knowledgeable. I appreciate their efforts. Both are assets to the service area and to the dealership.
Bill did a great job going over all the features of my new truck. Appreciated all the help he gave me and all his knowledge also
Pat sold me 3 truck and now i have the truck of my dreams. Ready to retire with this one!! Very Happy with this one
I would like to says that Mr. Antonio is one Cleveland's best Salesman. He sold me my 2019 Camry SE and got me a very good deal, something that i wasn't... expecting to get because of the bad dealerships I have went to in the past. But Motorcars Toyota and Antonio showed me some love and got me a payment that I can work with. Thanks Antonio and Motorcars Toyota. See you guys in 3 years.
Everyone was very nice and helpful without being too pushy. Easy to deal with and make a deal with. I would definitely recommend this dealership to... friends.