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Reviews

Average Ratings

3.4
18 lifetime reviews.
  • WOW Great

    This was a wonderful experience for me. I had not purchased a new car in 27 years and I was a little nervous about the process. Even though I had ...

    Dealer Response

    Hi Joann! Thank you so much for the compliments! It was a pleasure working with you and we look forward to seeing you more! Please let us know ...


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    This was a wonderful experience for me. I had not purchased a new car in 27 years and I was a little nervous about the process. Even though I had worked for car dealers in the past being a customer is a different thing. Mike Greene my salesman awesome. I was having technology overload and Mike was patient with me and explained my new 2013 Altima with clarity and professionalism. He helped me with all my financing options and guided me thru everything. Danielle was my finance person and she is very courteous, professional and wonderful personality, made me feel at ease with all the paperwork.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Joann! Thank you so much for the compliments! It was a pleasure working with you and we look forward to seeing you more! Please let us know if you need anything! Enjoy your brand new Altima!


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  • DISRESPECTFUL SALES/MANAGEMENT

    I traded in my old car and didn't finish with the paper work until the end of the day and the service department was closed. Was told the belongin...


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    I traded in my old car and didn't finish with the paper work until the end of the day and the service department was closed. Was told the belongings that were in my trade-in would be there when I came back to get them and the all-weather floor mats they added on to my purchase. I didn't make it back to the dealership until 10 days later. Admittedly later than I expected. Unfortunately I assumed my belongings would still be there, as I was assured they would be. The mechanics in the garage were actually using an iphone charger of mine. After immediately bringing this to the attention of the General manager, Sales manager, and front door clerk, very little remorse or sympathy was shown. The insinuation of me wanting a hand-out for the inconvenience was all I received after explaining my situation. (I didn't take or ask for a hand out). If you want to work with a sales team who care about their customers before AND AFTER the purchase, do not go there. I like the car but wish I had done business with other people. Very disappointing. If I had purchased the car instead of leasing it I would be trading it in immediately and would be looking forward to purchasing with someone else.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service!!!

    From the time I walked into Ganley Nissan Mayfield, I received nothing but great service...Ashley took great care of me...always attentive...expla...


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    From the time I walked into Ganley Nissan Mayfield, I received nothing but great service...Ashley took great care of me...always attentive...explaining to me what was happening next...I love the fact that I can schedule a visit on-line...I forgot that my first check-up and oil change were free (bought the car last year)...an extra added bonus!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Online price will not be honored

    Online price was not honored, Increased cost significantly, returned vehicle next day, the deposit returns are 2-3-4 weeks. Someone steps in to e...


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    Online price was not honored, Increased cost significantly, returned vehicle next day, the deposit returns are 2-3-4 weeks. Someone steps in to ease the bad experience, and make sure you OK.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Great experience

    My experience with Madie G and Andrew S both of these sale people we great knowledgeable helpful and friendly. I deal with salespeople every day a...


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    My experience with Madie G and Andrew S both of these sale people we great knowledgeable helpful and friendly. I deal with salespeople every day and these 2 where we'll above then most. Ganley has a heck of a tag team with those 2. My overall experience with all facets of Gailey Nissan was was very customer oriented they meet or exceed my expectations. Would recommend this dealership and Madie and Andrew to anyone looking for a vehicle

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • misleading online pricing just to get u there

    They sent me a notification regarding a price drop on one of their vehicles,i called right away and made an appt for a test drive. Got there abou...


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    They sent me a notification regarding a price drop on one of their vehicles,i called right away and made an appt for a test drive. Got there about 2 hours later and the car was nowhere to be found. It was very frustrating waiting while they looked for it, about 45 minutes. Just for them to tell us that the vehicle was not there.. Our salesman was friendly, but really was not very knowledgeable about the cars he was selling. Its even more funny that i just got a notification 8 hours after leaving there, about that same vehicle with another price drop and the same dealership! So unprofessional, its almost funny!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service' process repair and facilities

    It was a great experience te service is good and te people are greate i as a costemer i garantía Ganley Mayfield Nissan' they give costemer the ri...


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    It was a great experience te service is good and te people are greate i as a costemer i garantía Ganley Mayfield Nissan' they give costemer the right tritment!!! Thank you

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Amazing Experience!!!

    I had an AMAZING experience at Ganley Nissan in Mayfield. After visiting and having a not so great experience at a Nissan dealership in Streetsbor...


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    I had an AMAZING experience at Ganley Nissan in Mayfield. After visiting and having a not so great experience at a Nissan dealership in Streetsboro, these guys were a breath of fresh air! Even the managers went out of their way to help me and make me feel at ease! Brian, the GM, is awesome and was so helpful. Would recommend them to anyone!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Love the 10' Maxima Thanks Gary!

    You took the time and I appreciate your team and Gary for their professionalism and willingness to help make the deal happen. Love this car it's m...


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    You took the time and I appreciate your team and Gary for their professionalism and willingness to help make the deal happen. Love this car it's my 4 th maxima and it is great car. Thanks for the heads up on the tuneup and checking the car over and repairing as needed. Great experience and I'll definitely refer you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kevin and Hal are the BEST!

    I recently purchased my Nissan Titan at this dealership, and my wife is already planning her upcoming purchase there. I started with horrible expe...


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    I recently purchased my Nissan Titan at this dealership, and my wife is already planning her upcoming purchase there. I started with horrible experiences at local dealers in Columbus Ohio and out of state in Tennessee and Indiana. Then, I came to Ganley Mayfield Nissan. Kevin Boles sat my wife and I down and discussed our needs and the features we wanted in our (new to us) truck. Kevin had this one opportunity to get our business, and he ensured that we didn't have any complaints. I was nervous buying a truck 200 miles away from home, and Kevin helped ease my anxiety. He explained that it's a big purchase, and it's normal to be concerned / worried / excited and educated me on all my options. We will definitely be back to make our next vehicle purchase. We honestly don't want the negative experiences we had at other dealers. We'll travel and take all our business to Kevin in the future. We're already recommending him to our family and friends that are interested in newer vehicles.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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