Feldman Chevrolet of Novi

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Reviews

Average Ratings

4.9
507 lifetime reviews.
  • Best buying experience I have ever had. recommend

    Very good expirence with Steve Pierce and Alicia. Both people were very friendly and new what they were doing. Could not be happier with my vehicl...


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    Very good expirence with Steve Pierce and Alicia. Both people were very friendly and new what they were doing. Could not be happier with my vehicle and the total buying process. Would recommend Marty Feldman to my friends and, would defiantly recommend Steve and Alicia.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Professional grade dealership

    Ended up getting a better vehicle than what I originally came for. Theon was great to deal with. Entire staff was always helpful and I will be ba...


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    Ended up getting a better vehicle than what I originally came for. Theon was great to deal with. Entire staff was always helpful and I will be back to buy next time.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Do not trust this dealership

    Made an appointment to test drive a truck and they sent it to auction without notifying me . I found this out after driving 60 miles, and when I g...


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    Made an appointment to test drive a truck and they sent it to auction without notifying me . I found this out after driving 60 miles, and when I got there they tried to sell me a truck at twice the price and miles. I would not recommend them.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Just great deal

    It was a very good purchase process. The sales person, Theon is a very trustful person and very polite. I would recommend Feldman as a gr at deale...

    Dealer Response

    We're happy to hear that you enjoyed working with our staff, Solano! If you have any additional needs or questions, we will be more than happy to ...


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    It was a very good purchase process. The sales person, Theon is a very trustful person and very polite. I would recommend Feldman as a gr at dealer and specifically this person as a great salesman. Thank you all

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you enjoyed working with our staff, Solano! If you have any additional needs or questions, we will be more than happy to assist you. Thank you so much for choosing our dealership. Enjoy your new vehicle, and as always, drive safe!


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  • Randy lowe

    I had an appointment to look at a used vehicle with amillia, we had several corosponces throughout the day, she asked me to confirm my appointment...

    Dealer Response

    Thanks for the feedback, Randy. We strive to provide excellent service to our customers at Feldman Chevrolet of Novi. If you are willing, please c...


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    I had an appointment to look at a used vehicle with amillia, we had several corosponces throughout the day, she asked me to confirm my appointment , which I did, and even made it earlier which she replied no problem, everything is all set!, see you tomorrow. Being the vehicle was for my son we both had to travel very far sepretley, when we arrived at the dealer she was not there, so another person said he would help us, after sitting there giving all my information and listening to his nonrated talk he informed me that the vehicle was sent to another Feldman dealer in Lansing for a customer to look at, which was eventually sold. I never heard a peep from amillia, not a apology or nothing, I sent the manager a email explaining what happened and never heard from her either, so I set another email to that manager the next day and she said she was off that day that everything went down!, and thought everything was good, which I informed her that everything was not good!, then the following day another manager sent me an email explains that he was sorry but used card go fast and it was sold by a sister dealership!, pretty much condoning what happened. Really?, what about all of my time and effort , allot would if took was for amillia to actually check to see if the vehicle was still available and this could of never happened!, persiny I think that dealership needs to have there house cleaned!, I will tell everyone I know what happened, and I am very much a part of these dealerships because I work on all of them and have remodeled a Feldman dealership recently.how dare you tell me to confirm that I'm coming and do this to me!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for the feedback, Randy. We strive to provide excellent service to our customers at Feldman Chevrolet of Novi. If you are willing, please call us for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future. Feldman Chevrolet of Novi, Customer Fulfillment (248) 348-7000


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  • Don't use this service department.

    Work done on 12/16/2016 1. Oil change - did not reset oil sensor. 2. I brought my car due to washer solvent not working. They said some was frozen...


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    Work done on 12/16/2016 1. Oil change - did not reset oil sensor. 2. I brought my car due to washer solvent not working. They said some was frozen- but since it was in their warm garage it was working. All they had to do was run washer for 5 minutes and drain it. Put in new solvent - Fixed! No. They wanted to charge me $245.00 to remove the tank. I told them I'd drain it, so they took the car outside and let it refreeze. 3. I also told them to fix my turn signal. When you used the signal it had to be manually reset. They fixed the bulb -$45.00, and did not fix the problem, but charged me anyway. 4. The loaner car. Nice car. They told me to come back at 4:30 pm. I did, let them know I was there. 45 minutes went by, so I decided to see if they forgot about me. They did. They had no clue I was waiting. Completely incompetent.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Good Service

    The customer waiting room was clean. The TV didn't have CNN News running,, Yeah LOL


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    The customer waiting room was clean. The TV didn't have CNN News running,, Yeah LOL

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Nice used car experience

    I bought a used car from Dan Berry at Kia of Novi. I found the car on cars.com and knew what I wanted. The car was as advertised, and I wasn't dis...


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    I bought a used car from Dan Berry at Kia of Novi. I found the car on cars.com and knew what I wanted. The car was as advertised, and I wasn't disappointed. I had a small issue to that needed to be fixed, and they took care of it for me. They only had one key and remote, so by the time all of the paperwork was finished, the service department was closed. I returned another day, and they got a second remote and key for me. Sales, service, and Finance team were good. Nothing to rave about, but nothing to really complain about either. I would recommend this dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • No value for customers

    I shopped through Feldman Kia, Novi, but it was not a good experience for me. I've given my commitment to buy one of the used cars in the morning ...


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    I shopped through Feldman Kia, Novi, but it was not a good experience for me. I've given my commitment to buy one of the used cars in the morning and told them that I'll stop by in the evening. But they sold it to some one else. They didn't accepted any online payments from me for advance booking and just given one word that "I wasn't there physically". Andrea is one with whom I dealt with and she is very careless with the customers. Really disappointed.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great and easy quick sale!!

    Dealt with Howard Wickings today and he made the process completely fast and simple. Would higly reccomend him to anyone pooking to buy a vehicle.


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    Dealt with Howard Wickings today and he made the process completely fast and simple. Would higly reccomend him to anyone pooking to buy a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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