New 877-357-7972 Dealer Website
Used 877-849-4531 Email Dealer
Service 888-769-4923

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.4
Average based on 145 reviews
  • new car loving it

    I wasn't sure if it was the right time for me to buy a new car because my husband was sort of against it but I thought I would go and look at a ne...


    Show Full Review

    I wasn't sure if it was the right time for me to buy a new car because my husband was sort of against it but I thought I would go and look at a new Kia. I met a sales associate named Ewan and he did an excellent job at answering all of my questions as well as being highly knowledgeable about the features in the vehicle. He showed me all of the usual stuff but it was his attention to details which allowed me to learn all of the new technology like power lift gate and smart key with remote start, wow what a car. He kept telling me the Sorento is "next level" and while I'm still not sure what that means, it was his great attitude and professionalism that will have me coming back. Also, because I wasn't sure if I could afford a new car or if I should buy or lease, he had me sit down with the financial guy, Bill. He made this process even better by answering all of my questions without pressure and putting my mind as ease. I couldn't be happier. Cindy Gilmore

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • New car

    Very happy great staff and atmosphere. Very helpful and knowledgable

    Dealer Response

    Thank you for the kind words, Chris! We appreciate your business and look forward to seeing you again in the future.


    Show Full Review

    Very happy great staff and atmosphere. Very helpful and knowledgable

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the kind words, Chris! We appreciate your business and look forward to seeing you again in the future.


    Hide Full Review
  • Buyer Beward

    Car salesmen are always nice when you are looking. You find out their true colors when dealing with adversity. I recently went to Kia of Bedford t...


    Show Full Review

    Car salesmen are always nice when you are looking. You find out their true colors when dealing with adversity. I recently went to Kia of Bedford to look at a vehicle. I was working with Zach and Tony (finance manager). Zach showed me the vehicle, and the first question I asked was if the car was in an accident. Zach replied that it was not, it had a clean CarFax. That was a great start. We were going through negotiations, but were still a bit apart. I liked the car, but the price we could not agree upon. Tony asked if he could pull my credit so that we knew what type of financing I qualified for. My credit score was a 770 - and I asked him specifically not to run it through any banks before we finalized things. He agreed that would be fine. We were getting ready to leave, and Zach said that he wanted me to talk to Tony again. He mentioned his grandfather owned the dealership and we could make this happen. We got closer, but never got there. Tony says verbatim: "I will not let $500 hold up this deal". He gave me his cell number to call him if we were good to go. This was closing time for them anyways. I went home, and looked up the carfax on the vehicle. It WAS in a minor accident - problem 1. I did call Tony back and told him if we got down to where we discussed, we were good to go. He said he would have everything started first thing. Next day, I didn't hear anything from him first thing. I texted him at 10:30am - he responded he was working on getting things finalized. He then texted me at around 11:30am to see if he could submit to 2 banks. He said they wanted to know who they would hang their hat on. After that - no response again. Texted him twice more to figure out what was going on. 4:30pm I get a call back from Zach explaining they could not get the deal we had discussed. He said the numbers wouldn't work. I asked him why Tony submitted my information to two banks if he didn't have the numbers finalized. No response. Tony gets on the phone - I asked him the same question. He fumbled around an answer. Basically - I knew that either the numbers didn't work, or they shopped my deal. Fast forward two days - and the car was officially off of their site. If you are someone that cares about your credit or customer service in general - stay away from this place. If they couldn't get the deal done - fine, but don't start submitting my information to banks for no reason. Also, don't answer questions you don't have the answers for. Zach telling me there was no accident on the vehicle is a blatant lie - whether intentional or not. Further proof of awful customer service was me emailing the sales manager - whom, of course, never responded to my email. Dealerships are dime a dozen . Stay away from this place.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

    Hide Full Review
  • Miss Chiquila wood

    I truly love the attention that everyone showed me I'm blessed to have a car thank you


    Show Full Review

    I truly love the attention that everyone showed me I'm blessed to have a car thank you

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Super Service

    The service department of Kia of Bedford is the most friendly professional group of people I have ever encountered. I plan on being a customer for...


    Show Full Review

    The service department of Kia of Bedford is the most friendly professional group of people I have ever encountered. I plan on being a customer for life.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Recalls

    I really appreciate the courtesy van. I was very satisfied with the service providedby KIA o Bedford.


    Show Full Review

    I really appreciate the courtesy van. I was very satisfied with the service providedby KIA o Bedford.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • customer

    Mike was very friendly and he went above and beyond to make sure I was satisfied


    Show Full Review

    Mike was very friendly and he went above and beyond to make sure I was satisfied

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Job

    Service was awesome. I spoke with the sales man on the phone prior to coming. He had everything ready for me and worked with me to get in a car an...


    Show Full Review

    Service was awesome. I spoke with the sales man on the phone prior to coming. He had everything ready for me and worked with me to get in a car and a price range I was comfortable with.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Our New Soul

    We had a very satisfying purchase experience. Thank You!


    Show Full Review

    We had a very satisfying purchase experience. Thank You!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Service on my Kia Soul

    I took my Kia Soul in for oil change and undercoating. Both were completed in a little over an hour and I was on the road again.


    Show Full Review

    I took my Kia Soul in for oil change and undercoating. Both were completed in a little over an hour and I was on the road again.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review