Audi of Bedford

Great experience purchasing a non- Audi used vehicle. I've bought a lot of cars in my life and this was easily the most pain-free transaction I've eve...r had. No pressure, clear communication. Salesman Matt Hulgin didn't so much 'sell' the vehicle to me as much as he assisted with the purchase. Would recommend this shop 100%.

Twice I came to this dealership and twice was disregard because it was only a used car. Too bad because once I am out of school this will be the last... place I shop for a new car.

I found a used car on their website I was interested in. Spoke with Zach, a sales manager, who was nice and gave me the info he had on the car. I had ...reached out specifically because this dealership is an hour from my home and I wanted to be sure the car was available and had no obvious defects so I didn't spend time driving over. He set me up for a 5:45 appointment and that was that. I showed up for the appointment, having driven the family over as I was fairly sure I wanted to buy it and wasn't trading in a vehicle, so didn't have a ride there. The car was out front. Another rep came out (Kristin, I believe) with the key and showed me to the car. She left and told me she'd be back shortly and to take a look around the car. She came back and let me know that the car wasn't for sale, they'd taken a deposit on it "about an hour ago." Really glad I wasted 2.5 hours of my time, as well as an evening for my wife and 3 young kids. Why they couldn't call or text to let me know the vehicle wasn't available is completely beyond me, but I suspect if it had been a $60,000 Audi they'd have found some time to reach out. All I got was a half-hearted apology and an offer to show me a similar vehicle which was more than double the cost of the one I came to look at. I'm sure it was a fluke, I don't blame them for the car selling - someone was there and wanted to buy. I completely blame them for not bothering to call when it sold an hour before I got there, and will definitely not shop with them at any point in the future.