Audi of Bedford

4.7
(146 reviews)
Visit Audi of Bedford
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

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New (866) 984-2083 (866) 984-2083
Used (855) 870-9726 (855) 870-9726
Service (877) 437-4298 (877) 437-4298

Inventory

See all 129 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2020.
Audi Bedford is proud to be Ohio's #1 Audi retailer for 22 years in a row! We are also the #1 Certified Pre-Owned Audi retailer in Ohio! Call our friendly staff today to learn about our latest Audi specials demo a car get details on any vehicle request a brochure discuss your trade-in or even talk financing on your next car. We are here to help you. Our team is professional offers you a no-pressure environment and operates with the quality you expect from a Penske Automotive dealership. We look forward to helping you with your next New or Pre-Owned Audi.
#1 Volume Audi Store in Ohio!

Service center

Phone number (877) 437-4298

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–12:00pm
Sunday
Closed

Reviews

4.7
(146 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Audi Bedford provides outstanding customer service

My experience at Audi Bedford was outstanding. Will Woods, my sales person went above and beyond to make sure that all my questions were answered and I knew how to use the car. He even came to my house after I had gotten the car to help. Amazing!

5.0

Audi Bedford provides outstanding customer service

My experience at Audi Bedford was outstanding. Will Woods, my sales person went above and beyond to make sure that all my questions were answered and I knew how to use the car. He even came to my house after I had gotten the car to help. Amazing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to give us a 5-star review, Jodi. Congratulations on your new car! We are so glad that our Sales Department was able to go above and beyond your expectations. It is a pleasure to learn that you had an outstanding experience. If you have any further questions, be sure to contact us. We are always happy to help here at Audi Bedford.

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4.0

No regrets

We had an overall great experience. Our sales person was named William and he was always following up with my questions and needs. Unfortunately, when we received the car, the interior wasn’t clean. William made an effort to clean it himself and try to make it look better. We still had to detail the interior but that isn’t the fault of the dealership more so the original detailer’s job. William took the extra step and helped us with the extra detailing job and ensured we were happy with the purchase. The buying transaction with the financial manager went smooth. Highly recommend this dealership even though there were some issues in the beginning.

4.0

No regrets

We had an overall great experience. Our sales person was named William and he was always following up with my questions and needs. Unfortunately, when we received the car, the interior wasn’t clean. William made an effort to clean it himself and try to make it look better. We still had to detail the interior but that isn’t the fault of the dealership more so the original detailer’s job. William took the extra step and helped us with the extra detailing job and ensured we were happy with the purchase. The buying transaction with the financial manager went smooth. Highly recommend this dealership even though there were some issues in the beginning.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate you taking the time out of your day to provide this honest and kind review for us and our Sales Team here at Audi Bedford, Mary. It is great to learn that our Sales Team provided a thorough and efficient experience for you, and we are truly grateful for your recommendation. We hope to earn that fifth star in the future, and have a nice day.

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2.0

Failed basic CPO sale - No attention to detail

This dealer is best suited for new car purchases or leases only - I would suggest avoiding their used products, especially if located out of state. Purchased a CPO from out of state after finding the car on Cars.com. The sales staff was very efficient at moving me through the sales process, which in retrospect may have been done with the intent of giving me limited time to review the car. I took the car home and a multitude of small issues, including hanging plastic panels, trash and debris in the intake as well as one of the key-fobs not working. All of these issues should have been sorted prior to pickup, as the car was in their lot for 200 days. Audi Bedford's lack of attention to detail requires me to now visit another dealer to resolve these concerns. Their only solution was offered (for the broken key) - requiring a 300 mile trip to their dealership - by myself or their hired driver. All other concerns were dismissed without an offer of resolution or acceptance of responsibility. Audi Bedford's excuse for debris and leaves blocking the intake: Audi Bedford: "Engine and pollen air filters are done at the 40k and 60k service " When asked about the 2800+ miles & (200+days) since the last oil change: Audi Bedford - "The 30k mile service was completed when we first took the vehicle in on trade. "

2.0

Failed basic CPO sale - No attention to detail

This dealer is best suited for new car purchases or leases only - I would suggest avoiding their used products, especially if located out of state. Purchased a CPO from out of state after finding the car on Cars.com. The sales staff was very efficient at moving me through the sales process, which in retrospect may have been done with the intent of giving me limited time to review the car. I took the car home and a multitude of small issues, including hanging plastic panels, trash and debris in the intake as well as one of the key-fobs not working. All of these issues should have been sorted prior to pickup, as the car was in their lot for 200 days. Audi Bedford's lack of attention to detail requires me to now visit another dealer to resolve these concerns. Their only solution was offered (for the broken key) - requiring a 300 mile trip to their dealership - by myself or their hired driver. All other concerns were dismissed without an offer of resolution or acceptance of responsibility. Audi Bedford's excuse for debris and leaves blocking the intake: Audi Bedford: "Engine and pollen air filters are done at the 40k and 60k service " When asked about the 2800+ miles & (200+days) since the last oil change: Audi Bedford - "The 30k mile service was completed when we first took the vehicle in on trade. "

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 2.0
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, Your feedback is important to us here at Audi Bedford and I would appreciate the opportunity to speak with you to address your feedback. Please email me with your preferred contact information. Thank you, George McCarley General Manager Audi Bedford gmccarley@penskeautomotive.com

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5.0

Beautiful car, polite staff...Derek made it easy!

Car was exactly how it was portrayed online. Derek was great and super easy to work with. Drove home in my new car within an hour of pulling on the lot. Would definitely recommend and will absolutely check there first when it comes time to move on from this car.

5.0

Beautiful car, polite staff...Derek made it easy!

Car was exactly how it was portrayed online. Derek was great and super easy to work with. Drove home in my new car within an hour of pulling on the lot. Would definitely recommend and will absolutely check there first when it comes time to move on from this car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jessica, Thank you for this great review of our Sales Team. Honesty, integrity, and customer service are top priorities here at Audi Bedford. We're so glad to learn you had a great experience and we know the future will yield equally great results. Congratulations on your new vehicle.

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5.0

Great experience

Andy did a great job. No high pressure. Knew the product and had the car ready for the test drive and ready for pickup. Paperwork went fast.

5.0

Great experience

Andy did a great job. No high pressure. Knew the product and had the car ready for the test drive and ready for pickup. Paperwork went fast.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Howard, thank you for taking the time to leave us a positive review. We are pleased to learn that our Sales Team was able to help you find a great vehicle and was able to make the overall experience at our dealership stress-free. We appreciate you choosing Audi Bedford.

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5.0

Car experience

Adam was great show everything nicely advice me on stuff and everything went very fast thanks Adam and the hole stuff that deal with me

5.0

Car experience

Adam was great show everything nicely advice me on stuff and everything went very fast thanks Adam and the hole stuff that deal with me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Sally, our team strives to deliver an excellent experience, and we're glad to learn that you were treated kindly during your visit. We appreciate you leaving us this 5-star review and if you have further automotive needs or questions, please reach out to us here at Audi Bedford.

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5.0

Great dealership

We’ve purchased several vehicles here. The process is easy. My most recent salesperson, Andy, was great. He was personable and did not try to force a sale. Today (5 days later) I returned for my free car wash. Andy remembered me by name. That is customer service!

5.0

Great dealership

We’ve purchased several vehicles here. The process is easy. My most recent salesperson, Andy, was great. He was personable and did not try to force a sale. Today (5 days later) I returned for my free car wash. Andy remembered me by name. That is customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are honored by your five-star rating for Audi Bedford. It is a great pleasure to have provided a memorable experience exceeding your expectations. Thanks for your support, and we are so pleased you came back for your Car Wash. Should you need assistance with anything else, just give us a call. Have an excellent rest of your day.

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5.0

Great dealership

Jeff Reuss and Steve Cortez are the best. Loving my new S4. Their service is impeccable and second to none. I would highly recommend Audi Bedford.

5.0

Great dealership

Jeff Reuss and Steve Cortez are the best. Loving my new S4. Their service is impeccable and second to none. I would highly recommend Audi Bedford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Steve, thank you very much for taking the time to leave us this 5-star review, and congratulations on the purchase of your new S4. We are happy to learn that our Sales Team provided you with such exceptional customer service. We appreciate your recommendation and if you need any further assistance, feel free to reach out to us here at Audi Bedford.

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5.0

Love my Car!

Just purchased a 2023 Q8. This was our second Audi purchase but our first purchase at Audi of Bedford. I have nothing but good things to say about our experience. William Woods was very professional and extremely helpful from the initial ordering to the arrival and purchase. He was very thorough with explaining all the amazing features the car has. Would definitely go back to Audi of Bedford for future purchases.

5.0

Love my Car!

Just purchased a 2023 Q8. This was our second Audi purchase but our first purchase at Audi of Bedford. I have nothing but good things to say about our experience. William Woods was very professional and extremely helpful from the initial ordering to the arrival and purchase. He was very thorough with explaining all the amazing features the car has. Would definitely go back to Audi of Bedford for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Lynn. Thank you so much for taking the time to write about your 5-star experience with our Sales Team here at Audi Bedford. We are extremely happy to learn that our team was able to help you find your perfect 2023 Audi Q8 and that they made the overall buying process easy for you. We hope you're enjoying your vehicle and we look forward to seeing you again. Have a wonderful day.

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5.0

Excellent Long Distance Purchase Experience

I recently purchased a used Audi A3 from Audi Bedford and the experience was excellent! Since I don’t reside in the Cleveland area, all of the the transaction was handled via email and phone calls. My salesperson, Derek was excellent. He was responsive and knowledgeable about the car. The test drive and delivery was excellent and I am very pleased with the service I received. I would definitely purchase from the again.

5.0

Excellent Long Distance Purchase Experience

I recently purchased a used Audi A3 from Audi Bedford and the experience was excellent! Since I don’t reside in the Cleveland area, all of the the transaction was handled via email and phone calls. My salesperson, Derek was excellent. He was responsive and knowledgeable about the car. The test drive and delivery was excellent and I am very pleased with the service I received. I would definitely purchase from the again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, and thank you so much for taking the time to write about your 5-star experience with our Sales Team here at Audi Bedford. We are very happy to learn that our team was able to help you find an Audi A3, and that they made the overall buying process easy for you. If you ever need help with your Audi A3 in the future, we'll be here for you.

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