Audi of Bedford

Excellent car buying experience and costumer service. I would recommend this dealership to anyone interested in buying a new or pre-owned certified Audi.... Steve was very helpful during the entire process.

As a walk in, I was greated right away and introduced to a person to help me look at cars. I looked at both a new and a certified pre-owned car. I was... able to test drive anything that I wanted. I made a deal on the spot, including trading in my A5, and the car was ready within a few hours. The electronic signing of documents was easy and quick. Receiving a flash drive copy was a plus.

Started the day at a different Audi dealership and had a terrible experience. Came to the Bedford location and things could not have gone better. Great... experience. Purchased two cars and had a good time doing it ! Everyone we met was a joy to do business with especially Zach who went above and beyond to make our experience memorable for the right reasons. This is where you want to buy your next car.

Always a great experience when having my Audi serviced. John is upfront and honest, and never get any big surprises. Always finish in a timely manner,... and the facility is first class.

They did both services in the time of performing the recall alone and gave me a price adjustment for being a loyal customer since 2005. Mike and John always... do a great job taking care of me and getting me in and out quickly.

Jonh in service, along with other staff are terrific! I love this dealership, they have serviced my car for 12 years and never was I ever disappointed.... Had my Q7 serviced on 11/26 at Audi Bedford OH. The cars are luxurious and the dealership, service, etc. is a direct reflection of what you’re getting when you buy an Audi- 5 Diamond Rating-GM

Mike and John are very friendly, knowledgeable and helpful.

Purchased a 2018 A5 from Bedford. The Good: Terrel was easy to work with, no pressure. Sales manager gave me additional cash off. The Bad: No second key... on a CPO. This should not have happened, told they have to order one then drive my car 75 miles back to dealership to program key. Finally, paper work never handed to me, still waiting after 1 week. Love the car, but buying experience was average at best. Too many details fell between the cracks.

Avoid this dealer. We negotiated a price on a used car and when drawing up the paperwork they added a $250 "documentary fee". I explicitly... asked what it was and the salesman, Jim Cameron, told me that it is a mandatory fee for all car sales in Ohio. Being from Pennsylvania I naively trusted his lie. I've since looked up the law he referenced and learned the law is merely a limit that dealerships may not charge _more_ than $250.. they're able to charge $0 if they want. This money goes straight to the dealer's pocket rather than to the state as Mr. Cameron deceptively implied. I hope my experience helps to direct others away from this dishonest and predatory dealership.

Staff was great and easy to work with. Easy to negotiate with. I love Becky would recommend her to anyone for a saleswoman.