Audi of Bedford

Started the day at a different Audi dealership and had a terrible experience. Came to the Bedford location and things could not have gone better. Great... experience. Purchased two cars and had a good time doing it ! Everyone we met was a joy to do business with especially Zach who went above and beyond to make our experience memorable for the right reasons. This is where you want to buy your next car.

Avoid this dealer. We negotiated a price on a used car and when drawing up the paperwork they added a $250 "documentary fee". I explicitly... asked what it was and the salesman, Jim Cameron, told me that it is a mandatory fee for all car sales in Ohio. Being from Pennsylvania I naively trusted his lie. I've since looked up the law he referenced and learned the law is merely a limit that dealerships may not charge _more_ than $250.. they're able to charge $0 if they want. This money goes straight to the dealer's pocket rather than to the state as Mr. Cameron deceptively implied. I hope my experience helps to direct others away from this dishonest and predatory dealership.

Great experience purchasing a non- Audi used vehicle. I've bought a lot of cars in my life and this was easily the most pain-free transaction I've ever... had. No pressure, clear communication. Salesman Matt Hulgin didn't so much 'sell' the vehicle to me as much as he assisted with the purchase. Would recommend this shop 100%.

Staff was great and easy to work with. Easy to negotiate with. I love Becky would recommend her to anyone for a saleswoman.

This is by far the best place to buy a used Audi. I have bought 3 used certified Audi’s from here over the past 6 years and I wouldn’t go anywhere... else. These guys are the best. If you are looking for a nearly new car! Buy it certified and by it from Audi of Bedford. Jeff Reiss and George the European GM are fantastic people.

Sent Audi S5 cabriolet to them from neighboring dealership after having it 2 wks they refused to not only respond to a timeline of how long it would take... to make repairs i had to call customer relations at Penske national center in order to recieve a call back from general manager...phone system was down for days jad to drive to dealership to speak with them only to recieve more redtape and justification as to why the bad service would only take even longer..never once trying to expedite my unpleasant experience. You go to the experts with the desire to recieve premium service and by far this has spiraled into the most unpleasant experience ever...not a fan of how they value there customers experience i felt they passed the buck by placing the blame everywhere but themselves and i left our meeting even more unpleased as when i arrived...did not feel as if i was considered a customer they valued and plan to share my experience with the hopes they get there act together and begin to act like a premium service provider...that we have come to expect

We had been looking for a used car for a few weeks and found our 2003 Toyota Highlander in cars.com. We visited Audi of Bedford and couldn’t be happier... with the entire buying process. Even though our car was rather inexpensive, we were treated as if we were buying a new Audi. Can’t say enough about the professionalism and courtesy shown to us. We will definitely go back when we are ready to buy a new car.

Twice I came to this dealership and twice was disregard because it was only a used car. Too bad because once I am out of school this will be the last... place I shop for a new car.

I found a used car on their website I was interested in. Spoke with Zach, a sales manager, who was nice and gave me the info he had on the car. I had reached... out specifically because this dealership is an hour from my home and I wanted to be sure the car was available and had no obvious defects so I didn't spend time driving over. He set me up for a 5:45 appointment and that was that. I showed up for the appointment, having driven the family over as I was fairly sure I wanted to buy it and wasn't trading in a vehicle, so didn't have a ride there. The car was out front. Another rep came out (Kristin, I believe) with the key and showed me to the car. She left and told me she'd be back shortly and to take a look around the car. She came back and let me know that the car wasn't for sale, they'd taken a deposit on it "about an hour ago." Really glad I wasted 2.5 hours of my time, as well as an evening for my wife and 3 young kids. Why they couldn't call or text to let me know the vehicle wasn't available is completely beyond me, but I suspect if it had been a $60,000 Audi they'd have found some time to reach out. All I got was a half-hearted apology and an offer to show me a similar vehicle which was more than double the cost of the one I came to look at. I'm sure it was a fluke, I don't blame them for the car selling - someone was there and wanted to buy. I completely blame them for not bothering to call when it sold an hour before I got there, and will definitely not shop with them at any point in the future.

When I made an interstate inquiry regarding a used Audi Q5 featured on Cars.com this dealer had possession of vehicle for 13 months and on initial contact... they agreed to furnish me with all requested details on-line but in a back-up call to me stated the car had just been sold. The car continues to be available on Cars.com as well as dealer inventory. Obviously they lied about car having been sold so as to not have to make the effort to sell me the vehicle.