Reviews
Very high prices for services, oil changes and preventive
Very high prices for services, oil changes and preventive maintenance. High prices for recommended services that can take less than 15 minutes if you do it yourself, for example, air filter replacement.
Very high prices for services, oil changes and preventive
Very high prices for services, oil changes and preventive maintenance. High prices for recommended services that can take less than 15 minutes if you do it yourself, for example, air filter replacement.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service.
Great service. Very professional and minimal wait time. Would definitely recommend this dealership to family and friends.
Great service.
Great service. Very professional and minimal wait time. Would definitely recommend this dealership to family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your recommendation and recognition of our professional service and efficiency. Audi Bedford values your support and trust. Thank you for sharing your experience.
Service desk was very professional and accommodating.
Service desk was very professional and accommodating. We will return if either of our Audis nee help.
Service desk was very professional and accommodating.
Service desk was very professional and accommodating. We will return if either of our Audis nee help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with our service desk. We appreciate your trust in Audi Bedford and look forward to assisting with your Audis when needed.
Pleased In these times, it seems customary for
Pleased In these times, it seems customary for businesses to nickel and dime or inflate charges. I was happy to leave thinking I hadn’t been taken advantage of.
Pleased In these times, it seems customary for
Pleased In these times, it seems customary for businesses to nickel and dime or inflate charges. I was happy to leave thinking I hadn’t been taken advantage of.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with Audi Bedford. We’re glad you felt comfortable with our service and pricing. We appreciate your trust in us.
Chase was my service advisor and he was very helpful and
Chase was my service advisor and he was very helpful and kept me informed while my car was being serviced. This was my second visit to Audi Bedford and everyone has been helpful and made my visits pleasant.
Chase was my service advisor and he was very helpful and
Chase was my service advisor and he was very helpful and kept me informed while my car was being serviced. This was my second visit to Audi Bedford and everyone has been helpful and made my visits pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Our team at Audi Bedford appreciates your feedback. We're glad to hear the service advisor kept you informed during your car service. Thank you for choosing us again for your needs.
Chase and Jason provided excellent professional customer
Chase and Jason provided excellent professional customer service! Great team in service! Grateful for delivery and loaner service
Chase and Jason provided excellent professional customer
Chase and Jason provided excellent professional customer service! Great team in service! Grateful for delivery and loaner service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your recognition of our team's efforts at Audi Bedford. It's great to know our delivery and loaner services met your needs. Thank you for sharing your experience.
Needed a new battery and was able to secure a same day
Needed a new battery and was able to secure a same day appointment. The replacement was handled very efficiently.
Needed a new battery and was able to secure a same day
Needed a new battery and was able to secure a same day appointment. The replacement was handled very efficiently.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your feedback on the battery replacement service. Audi Bedford is glad to have provided a quick and efficient experience. Thank you for choosing us.
2023 A5 brought in for dead battery at 18k under warranty
2023 A5 brought in for dead battery at 18k under warranty but the service adviser tried to charge me $700 for a replacement stating I let the vehicle sit to long. I had to complain to the service manager to shut that down. Part 2: I was turned down for a simple three (3) day reimbursement for a rental car that caused me much inconvenience to acquire on short notice. Again the tech. adviser reacted with a negative tone. Part 3: The service adviser recorded on their paperwork that i turned down recommended 20k mi service schedule work- but my vehicle only has 18k miles on it- again met with negative attitude. Unprofessional and substandard service department at this location - i recommend avoiding this location for service. Audi Bedford, Ohio.
2023 A5 brought in for dead battery at 18k under warranty
2023 A5 brought in for dead battery at 18k under warranty but the service adviser tried to charge me $700 for a replacement stating I let the vehicle sit to long. I had to complain to the service manager to shut that down. Part 2: I was turned down for a simple three (3) day reimbursement for a rental car that caused me much inconvenience to acquire on short notice. Again the tech. adviser reacted with a negative tone. Part 3: The service adviser recorded on their paperwork that i turned down recommended 20k mi service schedule work- but my vehicle only has 18k miles on it- again met with negative attitude. Unprofessional and substandard service department at this location - i recommend avoiding this location for service. Audi Bedford, Ohio.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you about your recent experience with our Service Team regarding the level of customer care you received, as well as the recommended work for your 2023 Audi A5. Would you mind emailing your preferred contact information to me? I look forward to speaking with you. Todd Hartmann General Manager Audi Bedford Thartmann@penskeautomotive.com
Buyer be aware!
Buyer be aware! Do not buy an Audi the worst experience and service. They paint a pretty nice picture when purchasing a car. Awful service staff and do not follow-up. Wonder how they get to keep their jobs.
Buyer be aware!
Buyer be aware! Do not buy an Audi the worst experience and service. They paint a pretty nice picture when purchasing a car. Awful service staff and do not follow-up. Wonder how they get to keep their jobs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, Your feedback is important to us here at Audi Bedford and I would appreciate the opportunity to speak with you to address your experience with our Service Department. Please email me with your preferred contact information. Thank you, Alex de Francisco General Manager Audi Bedford AdeFrancisco@penskeautomotive.com
Audi Bedford provides outstanding customer service
My experience at Audi Bedford was outstanding. Will Woods, my sales person went above and beyond to make sure that all my questions were answered and I knew how to use the car. He even came to my house after I had gotten the car to help. Amazing!
Audi Bedford provides outstanding customer service
My experience at Audi Bedford was outstanding. Will Woods, my sales person went above and beyond to make sure that all my questions were answered and I knew how to use the car. He even came to my house after I had gotten the car to help. Amazing!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to give us a 5-star review, Jodi. Congratulations on your new car! We are so glad that our Sales Department was able to go above and beyond your expectations. It is a pleasure to learn that you had an outstanding experience. If you have any further questions, be sure to contact us. We are always happy to help here at Audi Bedford.