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Reviews

Average Ratings

4.8
329 lifetime reviews.
  • Excellent place to do business

    My grandfather and I have both purchased new vehicles from the Brunswick auto group. Both transactions have been smooth and pleasant. Both visits...


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    My grandfather and I have both purchased new vehicles from the Brunswick auto group. Both transactions have been smooth and pleasant. Both visits required multiple hours of travel but were well worth it. I will be buying all of my future vehicles from them and always recommend them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Bill Hawkins is the best!

    We were met with great customer service and no pressure! Bill Hawkins took time to explain all thavailable inventory and was very patient with ou...


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    We were met with great customer service and no pressure! Bill Hawkins took time to explain all thavailable inventory and was very patient with our questions! I highly recommend Subaru at Brunswick Auto Mart.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Got a Straight Answer and Response for ONCE!!

    From the moment the Sales Associate Bill Hawkins left me a Detailed Email that met my needs on a New Subaru Outback and the Fact he was the only o...


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    From the moment the Sales Associate Bill Hawkins left me a Detailed Email that met my needs on a New Subaru Outback and the Fact he was the only one from many a Dealerships that did. I became Hopeful that Maybe, just Maybe I'll get an Honest meeting. Within Three days all this went from an Email. To a Test Drive. To a Detailed and Friendly Talk. To a Down Payment with a commitment to Buy and Picking up my New Outback the last day. Mr Hawkins went Far and Beyond. Even Expediting the Paperwork, making it a Quick and Seamless buying Experience!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Brunswick Toyota

    I believe that Brunswick Toyota has not only the best sales team, but also the best service team in northern Ohio. Today I took my Prius in for a...


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    I believe that Brunswick Toyota has not only the best sales team, but also the best service team in northern Ohio. Today I took my Prius in for a 70,000 check up and recall notice. Jim was super. I had some things that needed attention and he explained why they should be done in a matter-of-fact manner without a "sales pitch" or possible unneeded service add-on's. I trust Brunswick Toyota's service team. I am impressed with the thoroughness and care that people in the department exhibit. PS: Jim took care of something on my car that had been annoying me. It took him two minutes and I am so grateful!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great to work with!

    Great people to work with! A very good experience!


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    Great people to work with! A very good experience!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Certified 2016 Ram 1500 Outdoorsman Purchase

    Found the Truck on cars.com on Saturday Dec. 31, 2016 and contacted the Dealer. Worked with Ravi Patel and arranged to Fly from RDU to CLE on Tues...

    Dealer Response

    thank you very much for your business.


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    Found the Truck on cars.com on Saturday Dec. 31, 2016 and contacted the Dealer. Worked with Ravi Patel and arranged to Fly from RDU to CLE on Tuesday Jan. 3, 2017 but had to postpone, my problem, until Wednesday Jan. 4, 2017. I was picked up at the airport @ 11:00 am and after a Test Drive and Truck look over I was driving back home to North Carolina with the Truck, before 1:00 pm. Everyone at Brunswick Auto Mart was very Friendly and Professional. The Truck was accurately represented in the cars.com write up and on the phone. It even had a full tank of Diesel fuel (ecoDiesel model)!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    thank you very much for your business.


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  • Disappointed in all aspects

    This was the worst buying experience I have ever had. The salesman was pushy and rude from the beginning. We had made an appointment and let him k...

    Dealer Response

    Jenni, My sincerest apologies for your negative experience with your recent purchase. Please contact me directly to voice your concerns. I will ce...


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    This was the worst buying experience I have ever had. The salesman was pushy and rude from the beginning. We had made an appointment and let him know we were driving an hour and a half to come drive the car and he acted like he was in a hurry from the minute we arrived. If it hadn't been for the hard to find nature of the vehicle, there would absolutely not have been a sale. Also, I was promised touch up paint would be mailed to me within a week and after 3 months and several calls I have received no paint and no response. I also have come to find out that the finance person sent out 5 hard requests for credit after seeing that I had an above average score. If I had prior knowledge of this I never would have used them for my loan. I will never again purchase a vehicle from this dealership and have been sure to pass this info along to any friends who are looking to purchase. I will also never be bringing my vehicle to this dealership for service.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Jenni, My sincerest apologies for your negative experience with your recent purchase. Please contact me directly to voice your concerns. I will certainly listen and attempt to address them as best as possible. My contact information is, Charlie Dodds GM Brunswick Auto Mart cdodds@brunswickautomart.com Office # (330)273-3300 extension 2203 Cell # (330) 321-6623 Thank you


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  • 2014 Dodge Challenger RT 100th Anniversary edition

    After 2 months of searching for the right Challenger RT, the one I purchased was exactly what I was looking for. Jacob Kash was my salesman and i...


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    After 2 months of searching for the right Challenger RT, the one I purchased was exactly what I was looking for. Jacob Kash was my salesman and is a "can do" kind of a guy. He's courteous and professional. I would gladly do business with him again. I'm going to tell my friends about my buying experience there with him. Thanks again, Jacob. Sincerely, Ronald S.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Brunswick Toyota

    Terry Jellesen and everyone at Brunswick were great. They work with you on a good deal.


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    Terry Jellesen and everyone at Brunswick were great. They work with you on a good deal.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • 3rd service trip

    I purchased a new RAM 1500 2 years ago and they had the best selection of the 2 dealerships i visited. I am very satisfied with the truck. The se...


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    I purchased a new RAM 1500 2 years ago and they had the best selection of the 2 dealerships i visited. I am very satisfied with the truck. The service department has been good until this last visit. My backup camera was installed by an outside company that they had to come into the dealership and do the installation. Now it is not working. I've made 3 trips to get it fixed in a months time. The last trip i was told i will have to wait 2 more weeks and then take it to the company that did the install. This has been very frustrating to say the least which is why i felt a need to give them only 2 stars for quality of repair!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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