Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.6
162 lifetime reviews.
  • Highly recommend this dealer

    I was in the market for a used Kia Optima and found one at Ron Marhofer in Cuyahoga Falls, Ohio that was priced well below market. Lonnie Murdoc...

    Dealer Response

    Tami, We are so glad your experience was easy and pleasant! We look forward to serving you in the future. Thank you so much for your business. Enj...


    Show Full Review

    I was in the market for a used Kia Optima and found one at Ron Marhofer in Cuyahoga Falls, Ohio that was priced well below market. Lonnie Murdoch was quick to respond to my inquiry on Car Gurus. He was very knowledgeable about the vehicle and was extremely helpful in responding to my questions. This dealership's philosophy is upfront and honest dealing, no pressure and no haggle which made my car buying experience easy and pleasant. I would strongly recommend giving this dealership a try...the drive is well worth it.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Tami, We are so glad your experience was easy and pleasant! We look forward to serving you in the future. Thank you so much for your business. Enjoy your Optima!


    Hide Full Review
  • Good cop, bad cop

    The gentleman (Andy) who helped find the right car for me, took all my information to get my loan, and the one that handled all my concerns did a...

    Dealer Response

    Adam, We value your feedback as it will be used for training purposes. We regret we were unable to earn your business. Please accept our sincere a...


    Show Full Review

    The gentleman (Andy) who helped find the right car for me, took all my information to get my loan, and the one that handled all my concerns did an excellent job and made me feel very welcomed, appreciated, and he was not pushy. However, the woman (Lauren) who was handeling my loan after I was approved was very rude and pushy. I was given a loan that did not satisfy my needs and she treated me like I was ignorant for not taking it. Because of her, all of Andy's hard work was thrown out the window because I left as soon as I was done talking to her. I was willing to work with the dealer until i talked to her. I did not give Marhoffer my bussiness because of her.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Adam, We value your feedback as it will be used for training purposes. We regret we were unable to earn your business. Please accept our sincere apologies.


    Hide Full Review
  • Nissan pull ahead lease

    Brian was excellent. It was one of the best automotive experiences I've ever had. He was quick, gave us exactly what we wanted in a new lease and...

    Dealer Response

    Thank you for your review, James! We appreciate your business! Drive safely!


    Show Full Review

    Brian was excellent. It was one of the best automotive experiences I've ever had. He was quick, gave us exactly what we wanted in a new lease and then some. The price was exactly what we wanted.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, James! We appreciate your business! Drive safely!


    Hide Full Review
  • Buyer

    Just wanted to say thanks to our wonderful salesman, Cedric Mims! He worked with us for hours, finding the perfect car for our teenage daughter. ...

    Dealer Response

    Laurel, Awesome! Thank you for the review! We appreciate your business & hope your daughter enjoys her car for years to come!


    Show Full Review

    Just wanted to say thanks to our wonderful salesman, Cedric Mims! He worked with us for hours, finding the perfect car for our teenage daughter. She could barely contain her excitement and he was great with her. There was even a big red bow on it when we went to pick it up the next day! I feel we got a great price with lots of incentives and she now has a reliable and safe car to drive for years to come! Thanks again!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Laurel, Awesome! Thank you for the review! We appreciate your business & hope your daughter enjoys her car for years to come!


    Hide Full Review
  • Ron Marhofer Auto Mall

    My husband was looking around to get a Volkswagen Jetta, for about a couple of weeks. He found what he liked, and showed me pictures of it. I like...

    Dealer Response

    Samir and Nermina, We are so glad your visit with us was a worthwhile and positive one! Thank you for taking the trip and letting us serve you. L...


    Show Full Review

    My husband was looking around to get a Volkswagen Jetta, for about a couple of weeks. He found what he liked, and showed me pictures of it. I liked how it looked, and agreed to go ahead and check it out. I was surprised to learn that car was not in Michigan. I was very sceptical, but to make him happy, went on car ride with him to see this car. Car looked amazing just like on the pictures. Service was excellent, as well as our salesman, Lonnie Murdock. They proved that no matter where you are coming from, in our case from Michigan (3 hours drive), they can be trusted. Deal was done in less than 2 hours, and we were on our way back home. People still ask me " you went where to get a car?" Hahaaa. This is unique case and great Dealer to deal with. Unique in a way that it is not always the case to have a great people to do business with. Both of us would recomend anyone outside of Ohio to be comfortable purchasing from this dealer.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Samir and Nermina, We are so glad your visit with us was a worthwhile and positive one! Thank you for taking the trip and letting us serve you. Let us know if you need anything in the future. Enjoy your Jetta!


    Hide Full Review
  • Ron Marhofer auto mall !

    Lonnie was very great and easy to work with! I like the way he greets me and explains every thing about the car it was a very outstanding experien...

    Dealer Response

    Matasam, We are so glad you had a positive experience with us! Thank you for your review. We look forward to serving you in the future.


    Show Full Review

    Lonnie was very great and easy to work with! I like the way he greets me and explains every thing about the car it was a very outstanding experience. I strongly recommend Ron Marhofer auto mall !!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Matasam, We are so glad you had a positive experience with us! Thank you for your review. We look forward to serving you in the future.


    Hide Full Review
  • Buying a pick up

    I am writing to thank Chris Marhofer personally for taking back a beautiful low mileage Silverado I really could not afford. Never in my life woul...

    Dealer Response

    Arthur, With us, you're family - it's as simple as that! Thank you for the kind words & recommendation, we appreciate it!


    Show Full Review

    I am writing to thank Chris Marhofer personally for taking back a beautiful low mileage Silverado I really could not afford. Never in my life would I expect a car dealer owner to do such a generous thing. Over two yrs. I bought a 2005 Mustang & could not be happier w/ it; from Marhofer Auto Mall, of course. I continue to recommend the Marhofer business every chance I get. Arthur Thornton

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Arthur, With us, you're family - it's as simple as that! Thank you for the kind words & recommendation, we appreciate it!


    Hide Full Review
  • Do not ever go here

    For anyone looking to buy a used car DO NOT GO TO RON MARHOFFER. I was in a car accident and needed a car so I found one to my liking. I test drov...

    Dealer Response

    I apologize for your frustrations with the vehicle that you purchased from us. Our mission is to create customer enthusiasm and we understand that...


    Show Full Review

    For anyone looking to buy a used car DO NOT GO TO RON MARHOFFER. I was in a car accident and needed a car so I found one to my liking. I test drove it and everything was cool. I ended up purchasing the car. They would not bargain for a lower price at all because the car was worth what they were asking (lol). The night I got home my check engine light came on. About 2 weeks later my car would not start when I tried turning it on. My car was 700 dollars to fix after I had already paid 2,500 for the down payment. That was a whole different issue. I was told I needed only 2,000 down and then the next day it was 2,100 and then every day it went up more and more. After I collected the 2,400 which was all I needed it ended up being 2,500. After I had already borrowed enough to get to 2,400 the car salesman said you need 2,500 can you borrow it or put it on your credit card!!!! No I don't have piles of money lying around. The dealership insisted that they do no turn the check engine lights off but how could 8 things be wrong with my car and the light magically go off and then right when I get home it turns on. Ok.... so I think to just shut me up they paid the 700 for a one time fix for the car. Well just last night my check engine light turned on AGAIN and I had to pay 500 to get my car fixed AGAIN. I have not even had this car for a year. I am so frustrated and do not recommend this dealership to anyone!!!!! They knowingly sold me a broken car and then said their mechanic of 15 years must have FORGOT to fix the car......do not ever ever ever buy a used car from here they are all junk. my car should NOT break down twice within a year. SO AGGERVATING!!!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    I apologize for your frustrations with the vehicle that you purchased from us. Our mission is to create customer enthusiasm and we understand that unforeseen mechanical situations can occur on new and used vehicles. We value our reputation with our current and future guests and can ensure that the concerns you are describing were not known to us at the time of purchase as it would knowingly create an unhappy guest. I would offer for you to reach out to Rich or Doug 330-940-4010 to discuss further.


    Hide Full Review
  • John Kainrad offered a pleasent buying experirence

    I was not planning on buying but John was very pleasant and thorough while explaining the buying process. He put me in the exact Jeep I was dreami...

    Dealer Response

    Caleb, We are so glad you were able to find your dream Jeep! Thank you for your business. Please let us know if you have any questions/concerns. W...


    Show Full Review

    I was not planning on buying but John was very pleasant and thorough while explaining the buying process. He put me in the exact Jeep I was dreaming of. If you are looking for a new or used car see John

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Caleb, We are so glad you were able to find your dream Jeep! Thank you for your business. Please let us know if you have any questions/concerns. We look forward to serving you in the future!


    Hide Full Review
  • All the staffs here are helpful and nice!!!

    I love this car shopping experience, all the staffs are nice. They give my title as soon as possible and help answer different questions I have. T...

    Dealer Response

    Kelly, Thank you for your positive feedback! We are so glad you found our staff to be helpful. We are looking forward to serving you in the future.


    Show Full Review

    I love this car shopping experience, all the staffs are nice. They give my title as soon as possible and help answer different questions I have. They are patient and nice!! Don't miss this car store! I am pretty sure you will find what you want !!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelly, Thank you for your positive feedback! We are so glad you found our staff to be helpful. We are looking forward to serving you in the future.


    Hide Full Review