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Spitzer Ford Cuyahoga Falls

(1,594 reviews)
Visit Spitzer Ford Cuyahoga Falls
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (855) 898-6366 (855) 898-6366
Used (888) 761-2105 (888) 761-2105
Service (855) 898-7940 (855) 898-7940

Reviews

(1,594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer Ford Cuyahoga Falls from DealerRater.

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2017 Escape at Spitzer Ford

Charles Rider was very helpful and knowledgeable. He answered all our questions, or found out the answers. Very easy experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks Erica for sharing your expereince at Al Spitzer Ford! We appreciate you choosing us for your new Escape and look forward to continuing to serve you for years to come!

2011 Kia

Brian Johnson was a very good salesman. Was willing to bring car to us to see. Very friendly and tried to meet our goals for payment.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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car purchase

Larry worked with me he was great to work with and got me in a car within my buget

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bought a F-150 XLT

Worked with Charles who was knowledgeable, answered all of my questions and facilitated a smooth transaction. No pressure environment. Will recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Spritzer Ford review

Our salesman did a great job for us. We knew what we wanted and he was able to deliver at a price that would work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Rob for sharing your experience at Al Spitzer Ford. Our goal is to provide the best customer service possible so we're happy to hear our staff helped make your visit so positive! Thank you for choosing Al Spitzer Ford!

New Loaded F150 4x4

Overall it was a very easy going experience. I got the truck I wanted at the price I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you Brian for the feedback! We appreciate you choosing Al Spitzer Ford for your new F-150!

Great Experience at Spitzer. Shawn is excellent !

I had a wonderfully experience at Spitzer Ford when I came in to purchase my new 2016 Ford. I didn't feel any pressure or desperation from Shawn to purchase a car. He just work very hard to please me and make me happy. I would recommend him to any of my family or friends to purchase a car from Spitzer Ford. They are very professional and caring. Thank You Spitzer Ford, Very satisfied Customer Linda & Render

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Miracle workers!

I have lived in Ohio for less than three years and I use to take the bus to get to work. I was able to finally buy a used car that was cheap, but I payed the price when it broke down on me 3x. I was done and I was very afraid to look for a car and find a place that would be honest with me and help me get a car that would last me a few good years. I called Spitzer and Robert K. (also known as Bobby) was very kind and understanding of what I was going through. I had very bad luck that day, especially since I was in the middle of moving that week and I just spent $700 to get the car fixed and it died again, of course it had something else wrong with it. They tried every loan possible and could only find one loaner with a HIGH APR %, which left with no choice at all. A few days later I get a call from Bobby and to my surprise, they were still looking for a better option for me. They found another loaner that helped me lower my APR %, keep my GAP insurance, add bumper to bumper insurance, and even reduce my loan time by a year. The best part about it, is that my monthly was lowered to a price that I could afford. I am honestly blown away on how this dealership helped me out and made a miracle happen when I needed it the most. I recommend this place 100%, especially when they truly understand the need of having a good vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very easy and extremely fair

Recently purchased a new car from Spitzer Ford in Cuyahoga Falls. It was a breath of fresh air compared to experiences elsewhere. The whole dealership team was helpful, prompt, and clear in their communications, in particular salesman Larry J and sales manager Jason. The deal we settled on was more than fair "at both ends" -- the purchase and the trade. Would recommend this dealership highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you Carl for sharing your experience at Al Spitzer Ford. Customer satisfaction is a top priority at Spitzer and we're happy to hear working with our staff was so positive for you. We are grateful for your business and look forward to serving you for many years to come!

Great Service

Love leasing from this dealer. Mark , in service, is always polite, punctual and helpful. See you at my next service appointment!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Pam thank you for the great feedback on your experience at Al Spitzer Ford! We appreciate your continued loyalty and look forward to serving you for years to come!