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Reviews

Average Ratings

4.7
603 lifetime reviews. Includes reviews of Falls Motor City from DealerRater.com
  • Excellent buying experience

    I drove 4 hours to go look at a used car at Falls Motor City. My salesman was Lou. Lou was a pleasure to work with from beginning to end. He does ...


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    I drove 4 hours to go look at a used car at Falls Motor City. My salesman was Lou. Lou was a pleasure to work with from beginning to end. He does not rush the buying process and is genuinely interested in making sure you make the right decision for you.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worth driveing a few miles more for
    June 21, 2017

    Way better prices than anyware else , great selection , A nice clean Dealership , Bought a new Ram Sport last year , and a Jeep Renegade this yea...


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    Way better prices than anyware else , great selection , A nice clean Dealership , Bought a new Ram Sport last year , and a Jeep Renegade this year , Kevin Davis is a great salesman ,I will get our next New car at Falls for shure !

    Does recommend this dealer

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  • Extremely rude
    May 26, 2017

    My husband and I came in to look at a car that we were very interested in purchasing. From the moment the sales associate started talking to us we...


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    My husband and I came in to look at a car that we were very interested in purchasing. From the moment the sales associate started talking to us we felt that we were wasting his time. Buying a car is a big deal, well at least for us it is. We were up front about wanting to finance through our bank and asked if there was any wiggle room on pricing. His answer "I can ask, but I already know the answer" while I usually appreciate honesty, it wasn't meant in that way. When we asked about all of the fees that would be added, there might as well been an audible groan before the answer. When we were asked if the dealership could run our credit to see if the could beat or match the interest rate from our bank we agreed because we were led to believe there might be some wiggle room on price. while the dealership was able to get us a very slightly lower rate (3.09, our bank was 3.14) but when we did the math our monthly payment would be higher, oh wait that's because there is a bank fee that was only divulged once we questioned why it would be higher. We were also told there was no room to negotiate price. We were still willing to go through with the sale, but with our bank until my husband questioned a tinging noise when the car was being moved. Our question was given a dismissive answer of "it's just the new brakes, but I can have them take a look if you want" again all that was missing was an audible groan and eye roll. Based on the constant rude and dismissive behavior we decided that we were not going to buy today and told the salesman that we wanted to think about things. He picked up his paper and said "I'll let them know your thinking about things" in an obviously frustrated and annoyed tone. At that point we had no idea if he was coming back or what was happening. We chose to just leave the dealership and look for a car elsewhere. We did receive a call about 5 minutes after we left,with a general message to call back. We will not be returning any calls or returning to purchase any cars from this dealership now or in the future. This is the 3rd dealership that we have dealt with and far and away the worst one. At the other dealerships people were friendly and respectful and offered a variety of food and drink (which we declined) just for walking in the door and asking questions and never felt like I was a waste of their time even though we didn't buy a car from them. In fact one of them has already reached out to us and let us know that he is still looking at cars that might be good for us.

    Does not recommend this dealer

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  • Waste of time

    "Buyer be aware!Visiting the dealer turned to be a major waste of time. Getting to know if the car we were looking for was available meant 4 phone...


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    "Buyer be aware!Visiting the dealer turned to be a major waste of time. Getting to know if the car we were looking for was available meant 4 phone calls. An alternative car was proposed instead, we drove 40 mins to see it , waited 1h1/2 before my pregnant wife and I asked for another sales rep than the one we dealt on the phone. Andy showed us the car..but was not willing to negotiate. Well, We found out why : he had a long busy day and had to go home ....

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Clowns, Clowns, Clowns
    April 28, 2017

    This place is creeper city. They lie to you about what is advertised on their website (dealer discounts) only to say that Chrysler Financing is re...

    Falls Motor City

    I am very sorry you had a poor experience at our dealership. Although Chrysler does offer rebates on certain vehicles if you finance with Chrysle...


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    This place is creeper city. They lie to you about what is advertised on their website (dealer discounts) only to say that Chrysler Financing is required for the discounts, which is a MUCH higher rate to recoup the discount. This is not advertised ANYWHERE on the website. I even called the dealership from my cell phone IN THE DEALERSHIP to ask about financing and the guy who answered the phone (across the room from me) said, "Oh no, you can finance your vehicle anywhere for that discount, come on in." LIES, DECEIT, AND BS!

    Does not recommend this dealer
    Falls Motor City

    I am very sorry you had a poor experience at our dealership. Although Chrysler does offer rebates on certain vehicles if you finance with Chrysler Capital, it is not mandatory. We would be happy to break down all the options for any customer and work the numbers whichever way the customer feels benefits them the most. If you would like to discuss in more detail please contact General Sales Manager Cole Morgan at (330) 929-5700. Again, we apologize if we did not communicate all options to you professionally and thoroughly.


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  • Great customer service
    April 15, 2017

    I leased two cars from Falls Motor City in less than a week. Ross was the salesman I worked with and he was excellent. He did everything he could ...


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    I leased two cars from Falls Motor City in less than a week. Ross was the salesman I worked with and he was excellent. He did everything he could to get everything done quickly. The process of leasing the vehicles was smooth from start to finish.

    Does recommend this dealer

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  • Overall great experience

    The buying process was very easy at Falls. They have a huge selection of vehicles and the staff is extremely friendly and helpful. Could not be m...


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    The buying process was very easy at Falls. They have a huge selection of vehicles and the staff is extremely friendly and helpful. Could not be more satisfied and they are worth the drive if you are out of the area

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Would not go anywhere else to purchase our vehicles!!
    March 25, 2017

    My family has purchased four vehicles from Falls Motor City. Honest, fair and completely genuine! Dave McGraw is awesome, never pushy and is comp...


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    My family has purchased four vehicles from Falls Motor City. Honest, fair and completely genuine! Dave McGraw is awesome, never pushy and is completely honest! Our experience at this dealership has been nothing but positive.

    Does recommend this dealer

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  • Best Car Buying Experience Ever
    March 25, 2017

    My wife and I were browsing through the new car inventory last Saturday evening and the chat live icon appeared on our computer. It was after busi...


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    My wife and I were browsing through the new car inventory last Saturday evening and the chat live icon appeared on our computer. It was after business hours and my wife joked that no one could really be on the other end answering customer questions for Falls Motor City at 10 pm. To our surprise, our sales pro Kevin Davis was on the other end. He answered all of our questions and set an appointment for Sunday morning. We later found out that he came to work on his day off just to work a deal for us. We have purchased many new cars over the years but this experience had to be the best new car buying experience ever! Kevin makes you feel at home and at ease with the entire process. It truly is like working a deal with an old friend instead of a pushy, typical car salesman. Most important, Kevin paid extra special attention to my wife, understanding that she handles the household finances. We didn't close the deal on Sunday. Kevin wanted to make sure we were comfortable with all of the details of the deal and had a few loose ends to take care of for us. He promised to call us back Monday morning with the answers to a couple of questions and did call back, Monday morning. We took delivery of a new Chrysler 200S AWD Monday afternoon. All promises made by Kevin and the dealership were honored and we couldn't be happier. My wife usually hates the car shopping experience. But after dealing with Kevin Davis and Falls Motor City, I believe our family has finally found THE dealership that we will be doing business with for years to come. Great job, Mr. Davis! P.S. We have purchased 7 new vehicles over the years from a certain Dodge Chrysler Jeep dealership in the Medina County and really wish we had known more about Falls Motor City, sooner. The difference in customer service and professionalism is unreal! Thanks Falls, we will be back.

    Does recommend this dealer

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  • Honest and not pushy.
    March 22, 2017

    Andy was great. He was patient with me considering I am one of those people that does not make quick decision especially with large amounts of mon...


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    Andy was great. He was patient with me considering I am one of those people that does not make quick decision especially with large amounts of money. He was happy, polite and not pushy. I had just left another Dodge dealership that was really pressuring me to buy a vehicle without giving me the proper amount of information. Came over to Falls met Andy and worked out a deal that we were both happy with. I would like to mention that the rest of the staff was also very helpful and pleasant.

    Does recommend this dealer

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