Southfield Dodge Chrysler Jeep RAM

Reviews

4.6 out of 5 4.6
112 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 9, 2018

    It was a great experience. I enjoyed working with Kristiana. She did not pressure me but she educated me and allowed me to make my decision. She help... me to choose a vehicle that I wl enjoy. Thank you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    October 2, 2018

    Ayhem is the first car salesman I have ever trusted, he is straightforward and transparent. He is focused on customer satisfaction! Unfortunately, his... support team let him down. I would have give them a five star because of him, but I spent 5 hours at the dealership to buy a car. Very annoying to be waiting for so long... I had to wait until 930 PM on a Monday to get in the finance office to sign a contract and then I felt rushed as they where trying to go home. They should had offered to see me the next day, I actually offer that and was rejected... and I thought this was a por decision from leadership, but that's what you get when you focused on sales and not in customers... overall I didn't get that great of an experience while getting a new car!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Gerardo, we appreciate your honest review in regards to your experience at our dealership. We strive to be the most esteemed in the automotive busines...s and always appreciate our customers feedback so we know what areas we need to improve.

  • April 13, 2016

    Worked with Tom Mikulec in the used car department and had a great overall experience in purchasing a used 2012 Mercedes Benz. He worked with me to get... the best deal possible with little or no pressure. We figured the deal out in less than a half hour and both went home happy. My wife loves the car and we both recommend Tom Mikulec and Southfield Chrysler as a great place to buy a car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 24, 2018

    Jay the sales manager and Robert are the best got what I was looking for and they went above and beyond to get my lease with affordable price . Highly... satisfied and they did the work real quick .

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 24, 2018

    I love this car lot and I would definitely recommend to any one looking for a vehicle I love there customer service and there really direct

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    September 5, 2018

    Found employees and salespeople very friendly. Worked very hard to resolve issues involved with purchase especially being it was a holiday weekend. I would... go there again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    September 1, 2018

    Hossam Sadaka provided me with an excellent service made everything easy and smooth. Thank you very much! I will definatly come back againg for fututre... business!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 3.0 out of 5
    August 15, 2018

    It was very difficult to get someone to call back. Also I waited a week for them to give me the vehicle I purchased, which wouldn't have been so bad... if they communicated. But once I complained to manager Bob he handled it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Smith, Thank you for allowing Bob to make the situation better regarding your recent visit to our store. We strive to be the best and your feedback ha...s been noted, we appreciate your honesty.

  • 3.0 out of 5
    August 1, 2018

    The dealership was nice, but trying to get in contact with service is horrible. Then when i finally got a hold of them, they kept hanging up on me. They... were extremely rude and not trying to help at all. I called Golling in Bloomfield and got the help I needed in 5 minutes without having to take it in for service and dealing with a rental and things of such nature.

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    3.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are sorry to see that you only received 3 star service out of 5. Our company strives to be the best and your feedback has been noted. Thank you for... being honest about your experience at our dealership.

  • 1.0 out of 5
    July 20, 2018

    I feel cheated by this dealership and the advisor, Andrew Hall, was completely unwilling to resolve and has no concern for customer satisfaction. I was... charged $150 shop labor and nothing was done, I picked up my vehicle in the exact same condition as I dropped it off, broke! No repairs were done on my vehicle; in fact Andrew acknowledged the fact that they did nothing to my Jeep and stated “yeah, that sucks about the amount”. Vehicle required a throttle body replacement as per Jeep forums and company recall for the previous year – 2014 Jeep Patriot recall for throttle body. My 2015 Jeep Patriot was demonstrating the same signs and acting in the same manner as described by the recall description – I knew this already! The dealership called and quoted me and extremely high amount to fix the throttle body, $400 over 3 other quotes I already received from other mechanics including the dealership that is now doing the repairs. So I asked to pick my Jeep back up and not to do anything and I get charged $150. I am disgusted by this and looking for satisfaction as a Jeep/Chrysler owner.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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