Southfield Dodge Chrysler Jeep RAM

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
166 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 18, 2020

    Service was fast and very convenient , because I was at work while making the purchase . Everyone was pleasant and very helpful. I like the way you sign... all your paper right your phone

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 6, 2020

    I am very satisfied with the experience of purchasing a used car from southfield Chrysler dealership . I would definitely purchase another vehicle from... this dealership and I would recommend this dealership to someone else

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 13, 2016

    Worked with Tom Mikulec in the used car department and had a great overall experience in purchasing a used 2012 Mercedes Benz. He worked with me to get... the best deal possible with little or no pressure. We figured the deal out in less than a half hour and both went home happy. My wife loves the car and we both recommend Tom Mikulec and Southfield Chrysler as a great place to buy a car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    March 18, 2020

    It was quick he got right to it helped me out. Customer service was great I would definitely refer him to a friend or family member

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 6, 2020

    Everything was perfect ,,, the sale person Ilir was perfect,,, the deal was perfect too,,, so I recommend everyone to go to this dealership ,,,

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 28, 2020

    My salesperson, Alex Santos, was awesome. She made the process of leasing a car very easy. She is great to work with! The whole dealership is very upbeat... and has a lot of energy and enthusiasm.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 4, 2020

    Very nice people Good environment Great customer service Respect Kind Caring Good place Good people I’m very satisfied I will be back again for... another car for my daughter soon

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 25, 2020

    Nicki was great. She was very helpful throughout the whole process. The whole experience was a positive one. Thank you for the great deal on my Ram.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    December 28, 2019

    This particular dealership made no effort to meet or exceed customer expectations. Perhaps due to the manager? Facility had no great "waiting room"... with good chairs, TV, free food and drink, etc - like most dealerships do these days. Manager and salesperson insisted on NOT doing very minor fixes on the car, to make the sale. (<=$20) Manager gave no impression that they cared if the car was sold or not. Paperwork took too long to find and too long to process. The whole thing took some 5 hours to complete. Refused to take a verified personal check. Refused to allow car to be seen by my service mechanic. Seemed to be reluctant about everything, including about whether I bought the car. All this when the car was being paid for in FULL and in CASH, at the time of purchase. NOT a quality minded dealership. Salesperson was more concerned about "costing the dealership money" than in meeting customer requirements or expectation.

    2.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    December 19, 2019

    Overall I was treated well, salesman was very attentive and tried to meet my needs. However, I was given a quote and asked to secure insurance before I... even agreed to it. Why would I buy insurance for a vehicle I haven’t yet agreed to buy? Also the windshield was cracked and I expected it to be repaired when I returned to the dealership and it wasn’t. I refused to take delivery of the vehicle until it was fixed. They agreed to fix it by the next afternoon and then I would take delivery.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews