Serpentini Chevrolet Tallmadge

Reviews

Average Ratings

4.5
528 lifetime reviews. Includes reviews of Serpentini Chevrolet Tallmadge from DealerRater.com
  • Friendly, efficient staff

    Kevin kept me informed during the whole process and made it quick and painless. New lease was clean with a full tank of gas.

    Dealer Response

    Thank you for this excellent feedback, Laura! We are grateful to hear that Kevin worked hard enough to make your purchase completely painless and ...


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    Kevin kept me informed during the whole process and made it quick and painless. New lease was clean with a full tank of gas.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this excellent feedback, Laura! We are grateful to hear that Kevin worked hard enough to make your purchase completely painless and quick. We appreciate your business and we look forward to seeing you again! Sincerely, Serpentini Chevrolet of Tallmadge - (330) 630-2000


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  • Perfect buying experience.
    September 23, 2017

    Jim was great through the whole process. Made it quick and simple. No pressure sale, give me offers on a few cars that matched my budget. Great se...

    Serpentini Chevrolet of Tallmadge

    Congratulations on your purchase! Thank you for taking the time to write about your experience. It's great to know Jim was able to provide you wit...


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    Jim was great through the whole process. Made it quick and simple. No pressure sale, give me offers on a few cars that matched my budget. Great service.

    Does recommend this dealer
    Serpentini Chevrolet of Tallmadge

    Congratulations on your purchase! Thank you for taking the time to write about your experience. It's great to know Jim was able to provide you with the pressure-free and knowledgeable service Serpentini Chevrolet Tallmadge is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best, Serpentini Chevrolet of Tallmadge - (330) 630-2000


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  • The go to guy
    September 21, 2017

    Jim Lucas has sold almost everyone in my family a car and they are always top notch for a great price. I plan on buying all future cars with the h...

    Serpentini Chevrolet of Tallmadge

    Hi Simeon and thank you for the great feedback! Jim is a great asset and we're thankful to have him on our team. We appreciate your business! Best...


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    Jim Lucas has sold almost everyone in my family a car and they are always top notch for a great price. I plan on buying all future cars with the help of Jim.

    Does recommend this dealer
    Serpentini Chevrolet of Tallmadge

    Hi Simeon and thank you for the great feedback! Jim is a great asset and we're thankful to have him on our team. We appreciate your business! Best, Serpentini Chevrolet of Tallmadge - (330) 630-2000


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  • Review of service
    September 16, 2017

    My wife and I were very impressed with all the folks that we dealt with in purchasing our new Chevy Impala. Tom, our sales person was very helpfu...

    Serpentini Chevrolet of Tallmadge

    Thank you for writing about your visit with us, and congratulations on your new Chevy Impala! Tom is an asset to Serpentini Chevrolet Tallmadge, ...


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    My wife and I were very impressed with all the folks that we dealt with in purchasing our new Chevy Impala. Tom, our sales person was very helpful, polite and informative. His courteous service was certainly an encouragement in our purchasing a new car from this particular dealership. Tom was very thorough in explaining all the different features on the car, and how to use them. We were very impressed with his kind, compassionate instructions and assistance.

    Does recommend this dealer
    Serpentini Chevrolet of Tallmadge

    Thank you for writing about your visit with us, and congratulations on your new Chevy Impala! Tom is an asset to Serpentini Chevrolet Tallmadge, and it is encouraging to hear he impressed you by delivering our trademark service. We look forward to working with you during your next visit. Sincerely, Serpentini Chevrolet of Tallmadge - (330) 630-2000


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  • Best Dealership around!

    Everyone here really looks out for your best interest!


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    Everyone here really looks out for your best interest!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • They were very patient
    September 2, 2017

    They were very patient and gave us our different opyions for cars. Thank you for the friendliness and the good customer service. Good dealership i...

    Serpentini Chevrolet of Tallmadge

    Thanks for the feedback. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you recei...


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    They were very patient and gave us our different opyions for cars. Thank you for the friendliness and the good customer service. Good dealership in Tallmagage.

    Does recommend this dealer
    Serpentini Chevrolet of Tallmadge

    Thanks for the feedback. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best, Serpentini Chevrolet of Tallmadge - (330) 630-2000


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  • Stay away!

    I wonder how many of these reviews are real. Hands down worst experience ever. Incorrect pricing in a quote ($4000 difference!) We were emailed ...


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    I wonder how many of these reviews are real. Hands down worst experience ever. Incorrect pricing in a quote ($4000 difference!) We were emailed a week before our appointment (they said it was a glitch, but they should have been able to tell us that well in advance and not after we'd already filled out a credit app). There is a reason people call to verify that the car is available and ask for a quote. I can see how an internet site might be incorrect, but not a follow up quote and a phone call. Once we were at our appointment, they were well aware of the price we were quoted and never once until after running our financing did they say they couldn't honor their own quote. Very underhanded and then there was lots of "well, let me talk to this manager... Or maybe we can boost you a tier... Or we'll give you this much more for your trade in." We ended up down the street at another dealership a short drive away and they were shocked at how they handled the sale. They gave us the advertised price and walked us through every charge and discount. We walked out a few hours later with a new Trax that was $2000 less and our monthly payment is so far below what Serpentini told us it could possibly be. Stay far away.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 2018 Equinox
    August 21, 2017

    Jim Lucas was a wonderful sales person. He was very knowledgeable and patient with us. He made the car buying process quick and easy. Randy Robert...

    Serpentini Chevrolet of Tallmadge

    Thank you and congratulations on your purchase! We are so very pleased that Jim and Randy could make your visit easy and hassle free, and we belie...


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    Jim Lucas was a wonderful sales person. He was very knowledgeable and patient with us. He made the car buying process quick and easy. Randy Roberts was ready with all of my paperwork and answered all the questions I had. I would definitely recommend Jim to anyone looking for a new car.

    Does recommend this dealer
    Serpentini Chevrolet of Tallmadge

    Thank you and congratulations on your purchase! We are so very pleased that Jim and Randy could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business. Best, Serpentini Chevrolet of Tallmadge - (330) 630-2000


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  • Service dept. excellent; Sales, a little less so
    August 20, 2017

    Used car appraisal only 60% of what was offered at the nearest other Chevy dealer only two days before. Come prepared with three sources of value...

    Serpentini Chevrolet of Tallmadge

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be rev...


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    Used car appraisal only 60% of what was offered at the nearest other Chevy dealer only two days before. Come prepared with three sources of value of your trade-in. I eventually got what I wanted, but it was work. Used car I bought was initially priced a few hundred higher than the same car with similar mileage at other dealers--but I liked the color of this particular car. When I got in it, it had 450 more miles than was advertised on their site and on the paperwork showing me the 'true market value' of the car. When we got home after buying, we noticed the car came without the standard cargo net in the trunk, which came in the same exact year and model car we had bought at another dealership two months before. Salesman said he'd see what he could do; never called back. Not a huge deal. The sales experience down the road is a lot more comfortable IMHO.

    Does recommend this dealer
    Serpentini Chevrolet of Tallmadge

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don¿¿¿t hesitate to call us if you¿¿¿d like to discuss them in greater detail. Sincerely, Nick Apicella, Serpentini Chevrolet of Tallmadge - (330) 630-2000


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  • 2017 cruze
    August 16, 2017

    I had the best experience with serpentini ever. I have bad credit, and I was in dire need of a new car. Jim was able to get into a brand new 2017 ...

    Serpentini Chevrolet of Tallmadge

    Congratulations on your brand new 2017 Chevy Cruze! It¿¿¿s quite an accomplishment to hear that Jim provided you the best car buying experience e...


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    I had the best experience with serpentini ever. I have bad credit, and I was in dire need of a new car. Jim was able to get into a brand new 2017 Chevy Cruze with very little down. They're very easy to work with and very understanding! Thank you Jim Lucas for all of your help!

    Does recommend this dealer
    Serpentini Chevrolet of Tallmadge

    Congratulations on your brand new 2017 Chevy Cruze! It¿¿¿s quite an accomplishment to hear that Jim provided you the best car buying experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Best, Serpentini Chevrolet of Tallmadge - (330) 630-2000


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