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Reviews

Average Ratings

4.9
Average based on 477 reviews.
  • Montrose Ford and salesman Bob McClure helped us.

    We went in for a recall notice we had received on my 2007 Ford Edge. Rick, the service technician, called and told us what the cost of other repai...


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    We went in for a recall notice we had received on my 2007 Ford Edge. Rick, the service technician, called and told us what the cost of other repairs would be. My husband and I went to the dealership and met up with salesman Bob McClure who helped us a great deal with finding a new vehicle to buy. We bought a 2014 Ford Escape from Bob and he was very helpful during the process and afterward in showing me how to operate things on my new vehicle. The facilities have greatly improved since I last bought a car from Montrose Ford on Medina Road in Copley township.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Jessica Bradford was wonderful!

    My sales person, Jessica Bradford was wonderful! I was there with my son (4) and she was able to get me into the car I wanted while also keeping m...


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    My sales person, Jessica Bradford was wonderful! I was there with my son (4) and she was able to get me into the car I wanted while also keeping my son fromy dying of boredom. It's no secret that purchasing a car can take some time. That's because they wanted to get me the best financing possible and they did! While we were there Jess and everyone was so nice and pleasant. They were visiting with my son while we waited and gave him balloons, things to color, played with him while I was signing finance paperwork. I definitely will come to Montrose Ford for my next vehicle purchase!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Rick Wallace, Montrose Ford

    I recently purchased an F-150 from Rick Wallace at Montrose Ford and I couldn't be happier. Rick was outstanding to work with and was extremely kn...


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    I recently purchased an F-150 from Rick Wallace at Montrose Ford and I couldn't be happier. Rick was outstanding to work with and was extremely knowledgeable about the truck. He kept me updated on the entire process and helped in any way he could. He took the time to make me a priority and it showed tremendously. I would recommend friends and family to Rick Wallace and the Montrose Ford team for any car service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Owner of mrgs pizzeria

    Cris Mills go way out of his way to make sure everything is done right and are completely satisfied all I can say is thanks Montrose.


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    Cris Mills go way out of his way to make sure everything is done right and are completely satisfied all I can say is thanks Montrose.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Body shop customer

    I can only say Montrose ford body shop was the best. John vacosty got me in and out fast. The young lady cashier Jessica was also friendly and smi...


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    I can only say Montrose ford body shop was the best. John vacosty got me in and out fast. The young lady cashier Jessica was also friendly and smiled like they loved their jobs John had the body work and paint done in just 1 day the employees must be treated great because they all smiled and seamed happy thank you all at Montrose ford

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Body shop customer

    I can only say Montrose ford body shop was the best. John vacosty got me in and out fast. The young lady cashier Jessica was also friendly and smi...


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    I can only say Montrose ford body shop was the best. John vacosty got me in and out fast. The young lady cashier Jessica was also friendly and smiled like they loved their jobs John had the body work and paint done in just 1 day the employees must be treated great because they all smiled and seamed happy thank you all at Montrose ford

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Thanks Montrose Ford

    THANKS GUYS FOR ALL YOUR EFFORTS IN HELPING US GET A GREAT CAR !! A SPECIAL THANKS TO RAY MCMILLIAN ....YOUR AWESOME !!!!


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    THANKS GUYS FOR ALL YOUR EFFORTS IN HELPING US GET A GREAT CAR !! A SPECIAL THANKS TO RAY MCMILLIAN ....YOUR AWESOME !!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Jess, Gus Bill and Britt were awesome.

    My situation walking in to this dealership was a credit nightmare. Jess and Gus worked wonders and got me into a newer vehicle with a lower payme...


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    My situation walking in to this dealership was a credit nightmare. Jess and Gus worked wonders and got me into a newer vehicle with a lower payment. They were honest and held nothing back. They got me approved and set me up with a better car that in the future set me up for the car I want in the future. Jess talked to me explained where they were in getting me approved and helped me print out items they would need right the on site. Britt made everything so easy even when she was technical issues with printing paperwork. She explained everything as I was signing the paperwork. She answered all my questions and concerns. Bill in service was a god send. He worked with me to get my new car into the shop and back to me so I didn't have to miss work. He addressed issues I listed and took care of the repairs as needed. I will definitely be back in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Super folks, great deals!

    All I can say is that this was my best cat buying experience I have ever had. My wife and I have bought many new and used cars from Ford dealers a...


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    All I can say is that this was my best cat buying experience I have ever had. My wife and I have bought many new and used cars from Ford dealers and none come close to Montrose Ford in Fairlawn. We had been to the dealer that we bought our last couple of cars from and had all our service work done at when we went looking at a new car. I knew the trade in value of our old car and we had a figure of what we wanted out of it. What they offered us was a total joke. Then the discounts on the new demo that we were looking at were not that good. I just happen to stop at Montrose Ford, They are a half hour from my house. I walked in and was greeted by friendly folks. I told them what I was looking for and what I had to trade in. After chatting a few minutes, they came with an offer. My mouth almost hit the ground. They doubled the amount that I was offered for my trade and discounted a new Explorer more than the demo I looked at the dealer I had been with. Again, they DOUBLED the amount of my trade. This amount was right in line with what I expected to get. The discounts on the new Explorer were just amazing. Something my old dealer said couldn't be done. To make a longer story short, the wife and I not only leased her a new Explorer but I wound up buying a used one for myself as well. We went looking for 1 car and came home with 2. For some folks it may be a longer drive to get here. You may pass several Ford dealers like I do to get there. It is a must for you to give these folks a shot at your business. If you want to be treated fair and get a great deal from friendly folks, this is the place. My sales man is David Cowan, the sales manager is Matt Palffy. Tell them what you want and they will make it happen! This IS my new Ford dealer and I am not afraid to recommend them to anyone!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best car buying experience ever!

    I recently got a new job in downtown Cleveland and decided my F-150 would use too much gas and might be a tight squeeze in the parking garage too....


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    I recently got a new job in downtown Cleveland and decided my F-150 would use too much gas and might be a tight squeeze in the parking garage too. I didn't give up my truck, but decided I needed a nice small car for the commute. I was referred to Bob McClure at Montrose. All I said to my friend was that I needed a no nonsense, fast, fair no trade deal for good used car. Don't we all? He said "Bob McClure". I went in to see him, and after a short "interview" he arranged for some test drives. I drove 2 cars and picked the Focus with 18,000 very clean miles on it. Bob made me very comfortable about the history and the deal. I had told him up front that I would be laying out my expectations and wanted no bouncing back and forth between the manager. No problem - completely met my expectations. That was last April. 7,000 miles later and my one free oil change later, I am very happy customer. THANK YOU Bob! Thanks also to the new car delivery team and the finance department.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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