Suburban Cadillac of Troy

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
414 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 27, 2020

    Called on a vehicle on Monday afternoon, was told the car was still available and probably would sell quickly, so come and check it out. Made the 2 hr... drive Tuesday morning just to be told --- sorry, the convertible top doesn't work, and they can't get the parts to repair it. This was within 20 hrs of being told to drive there and look at it. I had cash in hand and basically wasted 4 hrs of my life, when all they needed to do was be truthful.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.... We would like the opportunity to address your concerns. Please reach out to us directly at (248) 643-0070 when you have a chance. Thank you, and we look forward to hearing from you.

  • 5.0 out of 5
    July 25, 2020

    Dan runs a very smooth and efficient department. His team is always courteous and quick to make sure your visit is quick and your vehicle is always returned... sparkling clean.

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    Does recommend this dealer
    Came in for service or repair
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    Suburban Cadillac of Troy

    Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Suburban Cadillac Of Troy an...d we hope to see you again.

  • January 29, 2018

    I was completely delighted by the quality of service at this Dealer. My sales rep, Tim Dalgleish, was fantastic and the Sales Manager made the entire process... easy and pleasant. I would highly recommend this Dealership to anyone searching for a new car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 24, 2020

    Great dealership! See Ellen-she's fantastic! Everything went smoothly! Ellen was able to quickly assist in getting us the right Cadillac for our family!

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    Does recommend this dealer
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    Suburban Cadillac of Troy

    Hello, we appreciate your shout-out to Ellen! If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Enjoy... your new Cadillac!

  • 5.0 out of 5
    July 23, 2020

    Roger, has been my salesman since I eased my 1st Cadillac, this is my 3rd, he has ALWAYS taken care of me, he always been very professional and friendly,... he's very knowledgeable with the Cadillac brand, and has answered all questions I may have, and any problems that has arised he's taken care of them promptly, he's a great salesman, and he's one of the reasons I have chosen to return to Suburban Cadillac of Tory.

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    Does recommend this dealer
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    Suburban Cadillac of Troy

    Thanks for highlighting some of our staff who provide you with such excellent service! We'll be sure to pass along your kind comments to Roger and the... team here at Suburban Cadillac of Troy. Please let us know if there is anything else you may need from us. We're looking forward to your next visit, and have a great day!

  • 5.0 out of 5
    July 2, 2020

    As always, perfect! John Handrinos had me in and out with minimal wait for my routine maintenance visit. Even in these crazy times, the service is still... 100%.

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    Does recommend this dealer
    Came in for service or repair
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    Suburban Cadillac of Troy

    Hi, thank you for your kind review; we are happy to pass along your comments to John here at Suburban Cadillac Of Troy! We are always more than happy ...to assist you if anything else comes up. Take care!

  • 5.0 out of 5
    July 1, 2020

    Roger was very prompt, helpful, and quoted me a price I would work with. No surprises at the pick up. He went over in detail all the workings of the car... to make me familiar with it.

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    Does recommend this dealer
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  • 5.0 out of 5
    June 10, 2020

    Neal Wozniak and I started the buying process while the dealership was closed due to the virus . We talked on phone for a few weeks and made the deal .... Upon arriving I felt like I was meeting an old friend . One of the best buying experience in my lifetime of purchasing vehicles .

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    Does recommend this dealer
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  • 5.0 out of 5
    June 9, 2020

    Thanks to Gillete, my experience was awesome! I walked in on a Saturday during the Covid pandemic, with no appointment and he made sure to take care of... me in between his scheduled appointments. Above and beyond!

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    Suburban Cadillac of Troy

    Hi, thanks for your praise and kind comments about our team. We're glad we could help! If you have any further questions, please give us a call. We're... always happy to assist. Take care!

  • 5.0 out of 5
    May 25, 2020

    I have purchased or leased cars from Bob Robb for 25 years. He has alway been fast, efficient and timely on all his deals. He is prepared and a pleasure... to deal with. I have never had a problem. I intend to always buy my vehicles from him.

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    Does recommend this dealer
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