I came into this dealership to trade in a car I still had a balance on, but the vehicle no longer served my needs. I was hesitant to even discuss any...thing fearing it would be impossible to be able to afford a newer vehicle with negative equity on my current car. However, the team at Progressive listened, understood and found me an extremely fabulous deal as well as a newer car that will serve me for years to come. Desmond Jackson is a wonderful salesperson as well as a true gentleman, not pushy at all - he gives new meaning to the sterotype 'used car salesperson' - he is a true gem. He listens, understands and also didn't hesitate to enlist the help of his managers to explain my situation, and with the help of his managers, Jim Jackson and Jason Allman, I left a very satisfied customer!
Mary, thanks for sharing your experience! It sounds like our staff did a fantastic job taking care of you and finding exactly what you needed. If th...ere is anything else we can help you with, please let us know!
prompt and efficient . Good overall experience . I got an appointment in a timely fashion and repairs were done right , as always .
Kyle Pritchard does a fantastic job and is helpful throughout the service process. Timely and effective with his communications. I could not be happ...ier.
I love the place,the people were great & the servies was wonderfull
Our service advisor at progressive provided us with excellent care with professionalism and it was done in a timely manner. Everything was done correc...tly. We wouldn't take our vehicles anywhere else.
I was in and out at a reasonable time. I was also given a free caressh
Can't say enough good things about Progressive Chevy!
Was not happy with what they gave me for my trade in, the salesman we had was going back and forth from me and another customer knowing I was on a tim...e limit. I will say Garrick was very friendly and down to earth.
Good. Service person always helpful and friendly and honest.
I am once again very pleased with my experience at Progressive Auto Family of Massillon, Ohio. Great group of people to work with .