Progressive Chrysler Jeep Dodge RAM

New 800-370-7460
Used 800-368-1385 Email Dealer
Service 800-954-0275

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Reviews

Average Ratings

4.7
Average based on 150 reviews
  • Great experience!

    Brian Glasper was a wonderful salesman. He took his time with us, made sure we were comfortable and met our needs. We have purchased several cars ...

    Dealer Response

    Linda, thank you for the wonderful review. Brian does an excellent job, and we appreciate you taking the time to let us know. If there is anythi...


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    Brian Glasper was a wonderful salesman. He took his time with us, made sure we were comfortable and met our needs. We have purchased several cars in the past from other dealerships and we feel that Brian worked the hardest for us and had such a wonderful attitude. Great experience!

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Linda, thank you for the wonderful review. Brian does an excellent job, and we appreciate you taking the time to let us know. If there is anything else we can do for you, please don't hesitate to ask!


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  • very good service

    Very good service makes car buying good.i didnt purshace a car but they were very friendly and did all they could just coundt make it happen


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    Very good service makes car buying good.i didnt purshace a car but they were very friendly and did all they could just coundt make it happen

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Poor Customer Service

    I was extremely disappointed with a recent phone conversation that I had with Progressive Chrysler Dodge Jeep Ram Truck; and Manager Lisa Kohlman....


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    I was extremely disappointed with a recent phone conversation that I had with Progressive Chrysler Dodge Jeep Ram Truck; and Manager Lisa Kohlman. I was interested in purchasing a vehicle that they had listed for sale on Cars.com. However, they made it almost impossible for me (an out of state buyer) to do business with them – because of their antiquated sales process. Manager Lisa Kohlman said to me that their focus was their local customer, and really had no interest in selling a vehicle to an out of state person – who she would probably never see again. A truly appalling way to treat any customer –don’t you think?

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • bad experience (2 stars because I couldn't do 1

    My car was towed there 4 weeks ago, when I called to let then know I was dropping it off no one informed me that paperwork needed to be signed bef...

    Dealer Response

    Tessa, we're sorry to hear about your experience. We appreciate you contacting us, and we hope that things have been taken care of to your satisf...


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    My car was towed there 4 weeks ago, when I called to let then know I was dropping it off no one informed me that paperwork needed to be signed before they could work on it. A week goes by. I try to call , leave voice mails no response. Then finally another week they said we are not able to get to it this week most likely monday ( it's friday) that week goes by. Trying to call and left voice mails throughout the week. I don't know what's going on. Finally I get ahold of someone. They tell me that I have to come in and sign paperwork before they can work on it( 3 weeks later) then I go in and sign it. Next week. They email me the diagnosis. So they diagnosed it and get me a key. Then after calling and calling I get ahold of someone and let them know I want my starter fixed as well. So they order the part. He said it'll be fixed by thursdsy. I called all week to see if I could make a deal to get wheel bearings fixed too. At least 3 voice mails . Called everyday. No one has responded to any of my voicemails. Made a deal with another car shop at 3:30 to fix wheel bearings friday. Also I have an event I have to be at which now I have to find a ride for. My car is suppose to be fixed thursday. I've been calling all week and just got ahold of a manager last night. And they said my cars not fixed. They didn't even start. The Manger that was working on my car is sick. Ok that's fine. Thanks for letting me know though. So I can plan and cancel other car appointments. So it's friday. The manager I talked to last night was suppose to call me first thing this morning. He didnt. So I called . He said he'd call back in 20 to see what he can do.Hasn't called back. Now this is beyond frustering. Your a dealership be more professional than that. Terrible at communicating. I've been out of having my car for a month at least because of a key and a starter. I understand he got sick the recently I just want someone to communicate what's going on with my car. And no putting it on the back burner.

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Tessa, we're sorry to hear about your experience. We appreciate you contacting us, and we hope that things have been taken care of to your satisfaction. If you do not feel that they have been, please to not hesitate to reach out to us. You can reach our owner, Tim Sanders, at 800-579-6266. He would be more than happy to help.


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  • I recently purchased a used 2013 Chrysler van

    The salesman, Brian Glasper showed us several vans for our consideration. He was courteous and friendly. He took his time with us, After taking v...

    Dealer Response

    Randy, thanks for sharing your experience! We're happy to hear that you had such a great visit working with Brian. If you need anything else, pl...


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    The salesman, Brian Glasper showed us several vans for our consideration. He was courteous and friendly. He took his time with us, After taking van home the first night a previously unseen dent was found, and a repair was made, that was agreeable to the dealership and me.

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Randy, thanks for sharing your experience! We're happy to hear that you had such a great visit working with Brian. If you need anything else, please let us know.


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  • great customer service

    my wife and I was looking for a car. we saw one we liked at progressive. they took very good care of us. helped us through the whole process. I wi...

    Dealer Response

    Thanks for stopping in! We appreciate your kind review and we look forward to working with you again in the future!


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    my wife and I was looking for a car. we saw one we liked at progressive. they took very good care of us. helped us through the whole process. I will go back and get another car.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thanks for stopping in! We appreciate your kind review and we look forward to working with you again in the future!


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  • Wow - Where has this guy been?

    Clayton Cross from Progressive was invaluable as a Car Salesman. His Christian testimony was exactly what made us know we could trust him. He trea...

    Dealer Response

    Thank you for the kind review! Clayton does an excellent job, and we appreciate you taking a moment to let us know that you had such a great exper...


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    Clayton Cross from Progressive was invaluable as a Car Salesman. His Christian testimony was exactly what made us know we could trust him. He treated us much better than any other car salesman has ever treated us. He did not pressure us so we had to make a spur of the moment decision. We told him that we needed to leave to get our children lunch and drop them off at their grandparents and then we would call him back after lunch and he gave us the price to ponder on the vehicle while we were gone. Of course we came back and bought our vehicle. I cannot say enough good about this man. Keep hiring good people like Clayton and you will have a lifelong customer. This really reflects upon this car dealership. Wow. Good job Progressive.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for the kind review! Clayton does an excellent job, and we appreciate you taking a moment to let us know that you had such a great experience with him. If there is anything else we can do for you, please don't hesitate to ask!


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  • amazing and friendly service

    My wife and I drove about 3-1/2 hours from Michigan to visit this dealership. We would have made a trip double the distance for the service we rec...

    Dealer Response

    Thank you for the review! Dean and Alyssa are fantastic to work with, and we appreciate you taking the time to pay them each such wonderful compl...


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    My wife and I drove about 3-1/2 hours from Michigan to visit this dealership. We would have made a trip double the distance for the service we received here. All of the staff members we dealt with we very professional and courteous. Dean Bricker was are sales associate, he was more than helpful with any and all questions or concerns we had. Dean was highly knowledgeable about our vehicle, more so than just the basics. Alyssa, our financier was equally as talented. She made the financing process quick and painless. We would absolutely recommend this dealership to any one!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for the review! Dean and Alyssa are fantastic to work with, and we appreciate you taking the time to pay them each such wonderful compliments! If we can help you out with anything else, please let us know.


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  • SUPERIOR CUSTOMER SERVICE

    My husband and I are no longer skeptical of taking our car to a dealer for service and repair. I have been going to Progressive over the past thre...

    Dealer Response

    Warren and Jen, thank you for the kind review! Your trust means a lot to us and we're happy to hear that Mike has done such a wonderful job takin...


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    My husband and I are no longer skeptical of taking our car to a dealer for service and repair. I have been going to Progressive over the past three years and they have always EXCEEDED my expectations regarding customer service and out-of-pocket expense. MICHAEL CORBIN is an EXCELLENT service rep and has taken very good care of me and my family. I really appreciate that his number one priority is making sure the customer is satisfied. He is kind, caring, efficient and knows how to add levity to any situation! Don't hesitate to take your car to Progressive.....you will NOT be disappointed!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Warren and Jen, thank you for the kind review! Your trust means a lot to us and we're happy to hear that Mike has done such a wonderful job taking care of you and your family. If there is anything else you need, please let us know!


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  • Car buying experience

    Mark was great to work writh. He was patient with us, and helped us get a great deal on an awesome car. My wife and I couldn't have been happier w...

    Dealer Response

    Tim and Amanda, thank you for the kind words! We're happy to hear that Mark took such excellent care of you during your visit. Enjoy your new car!


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    Mark was great to work writh. He was patient with us, and helped us get a great deal on an awesome car. My wife and I couldn't have been happier with our experience.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tim and Amanda, thank you for the kind words! We're happy to hear that Mark took such excellent care of you during your visit. Enjoy your new car!


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